While in Krakow, a group of 5 of us did a tour of the Wieliczka salt mine with Poland Active, and were very satisfied. Poland Active transfer you to (and from) the mine and make all the arrangements, although the actual tour through the mine is taken by a mine guide. Everything operated to schedule and the service was helpful and friendly. Their office is just a little way from the square, and is worth seeking out.

At first we could not find Poland Active - or any other tour company - and so booked through a representative in the square - DO NOT DO THIS- IS A RIP OFF - fortunately we found Poland active and realised how much cheaper and reliable it was (we did cancel original booking). We paid £86 for both of us for the two trips to Auschwitz & Birkenau and Wielicka salt mines. The driver 'Matty' was a true gent as he picked us up on time, pointed out landmarks and told us many historical facts about Polland.Everything was arranged for us, including entry fees and guides and all was seamless. On our trip to the salt mines I went inside and then 'wimped out' and decided I couldn't do the tour but my partner did but he had my money - so I had three hours to kill with no food, drink or money. I decided to try and find Matty and when I did he walked with me to explain we were in a lovely town with shops,cafes and parks and showed me where to go and then he lent me some money - where else could you have such a lovely guide? We decided to hire him to take us back to the airport but unfortunately he was held up but sent someone else for us who was equally as informative and helpful and even though rush hour knew all the back streets to get us to the airport in plenty of time. YOU MUST BOOK WITH THIS COMPANY. NB We thought we had cancelled our original tour but on returning to our hotel found a note saying we had wasted his time as he had called for us. The next night on the square his representative came up to us asking why we had not been there and we explained that his phone had been switched off and we'd sent a message with a third party - SO BEWARE do not book any trips from people touting in the square - go to Polland Active - you will not be disappointed.

We booked trips to Auschwitz Birkenau and Wielicka salt mines. Brilliant trips, English speaking guides, great value for money. Agency just by the square and easy to find, staff were very friendly and helpful so much so we also booked our airport transport there too
thankyou