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“We didn't get what we were promised...”

Krakow Shuttle - Tours
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Day Trip to Auschwitz Birkenau and Wieliczka Salt Mine from Krakow including...
Ranked #14 of 255 Tours in Krakow
Certificate of Excellence
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Attraction details
Owner description: KrakowShuttle is a fully licenced, locally owned and operated company established in Krakow in 2003 year. From the very beginning we have specialized in professional transport for tourists and business travellers and provided reliable and efficient services. We offer airport transfers in Krakow, Warsaw, Wroclaw, Gdansk and Poznan as well as one day tours, including Auschwitz Tour, Salt Mine Tour, Zakopane Tour and many more.
Copenhagen, Denmark
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“We didn't get what we were promised...”
Reviewed July 10, 2014

Me and my boyfriend went on your Auschwitz-Birkenau tour today, and in the description it said that the tour was inclusive a documentary movie. However, we didn't see any movie and there was never an invite to see it or anything. We feel deceived. The tour was fine, but sure enough it felt like something was missing and it was hard to follow the entire history of Auschwitz-Birkenau without the necessary historical information and overview. It is simply not acceptable to be promised the showing of a movie and then getting none. Also, the serving of the lunch was very late on the trip, which would have been nice to know in before hand, so that we had been able to bring a snack.
I'll be expecting your reply and a suggestion of how we can figure this out….
Clara Winther

Visited July 2014
3 Thank Clara777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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769 reviews from our community

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Turku, Finland
Level Contributor
55 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
“2nd time - Still excellent experience!!”
Reviewed July 8, 2014

I had the same tour (Auschwitz/Birkenau) in December 2012 with some friends! This time I had the same tour with my mum (July 2014) and the experience of Auschwitz was as shocking as the first time!! The Krakow shuttle-private tours was again amazing!! On time, our driver picked us from our hostel on the exact time they told me on the SMS, we watched a film about Auschwitz in the luxurious mini van, explained us the schedule and then introduced us to our guide!! Then drove us from Auschwitz to Birkenau and after the tour in Birkenau he drove us back to Krakow!! Everything was organized and the price was decent :) Thank you once more!

Visited July 2014
1 Thank Kalypso90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
23 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Organised and very well reliable ”
Reviewed July 5, 2014 via mobile

My boyfriend and I booked a trip to Auschwitz/Birkenau after reading good reviews of the krakow shuttle service. we were picked up promptly corresponding to a text sent 12 hours before the day of your telling us the pick up time. The shuttle driver was very friendly and explained all that would happen throughout the day. We felt In good hands throughout the day and received a really good guided tour at the camps. An experience never to be forgotten and will stay with you for a life time

Thank Kimswift92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Very friendly and professional service”
Reviewed June 30, 2014

Booking was very easy. However I had to call to receive email with the voucher.
The driver was very friendly and helpful.
Extremely good service overall.

Visited June 2014
Thank Jozef E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater London, United Kingdom
Level Contributor
23 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Well organised and on time”
Reviewed June 30, 2014 via mobile

We booked a 1 day trip to aushwitz and salt mine. We were picked up from a place where we lived however had to go to few other locations to pick up other people. It took around 40 min which was quite frustrating. Later it was an hour drive to aushwitz so when we left the van, we were already pretty tired. However the trip was totally worth it as the place itself and organisation was perfect.

After the visit in Birkenau we were given lunch packages which consisted of delicious pasta salad with chicken, a sandwich, chocolate bar and water. As it was already late we then met another minivan on the way back, and were transferred to a salt mine. All tickets and full information was provided. Very professional company, worth the money you are paying for the trip.

Visited June 2014
Thank Barb242014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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