We just returned from Krakow and booked the shuttle service airport-hotel and back as well as the Auschwitz-Birkenau tour. The drivers were very friendly and on time - no complaints in this area. We even got a text message on the evening before the Auschwitz tour informing us on the exact pick up-time. A small complaint would be that the minibus driving us to Auschwitz was not very comfortable for the people sitting in the last row, since there isn't enough space for four people. Nevertheless, we would highly recommend Krakow Shuttle!
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