We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superior comfortable hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Grand Krakow
Ranked #39 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed July 8, 2014

Well located just down from the Castle and on the river, it is an excellent base for a break in Krakow. Standard rooms are more than adequate and well appointed with free water and coffee / tea in room. Breakfast buffet is very comprehensive and all needs seem to the catered for. A pleasant 10 min strole to the centre of the old town makes this hotel a perfect choice to stay

  • Stayed: June 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Napril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,047)
There are newer reviews for Sheraton Grand Krakow
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

772 - 778 of 2,047 reviews

Reviewed July 7, 2014

Without doubt the greatest hotel I've ever stayed in.

The Lobby/Bar is by far one of the most spectacular places I've sat down to drink. One of the most relaxing places ever. The Bar staff were extremely nice and always bringing over complimentary snacks. The drinks were priced very reasonably.

The room was clean, spacious and well maintained.

The staff were extremely helpful, and quite friendly and chatty.

There was a bar just off to the side, which was also good. Food is nice and not too pricey. A rooftop bar which we did not get to attend due to high winds.

Gym is brilliant, Pool is quite small but the leisure facilities overall were top class.

The one con is that it is about a 10-15 min walk from the centre of Krakow, but its a nice easy walk with not much in the way of trouble.

Lobby WIfi extremely fast. No Wifi in the room (for free - expensive to buy) was a nusiance but lobby wifi reached our room most of the time.

Did not eat in the hotel. Did not see prices either

I also managed to meet the Managers husband downstairs in the pool and even he was extremely friendly and offered any assistance. If the manager is on this, tell your husband (The runner from Malta) The Irish man says hello.

Highly Recommend.

Room Tip: Rooms tend to be fine in all areas
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank DamienOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

Highly recommended, great hotel.
Great staff and great services. Really elegant and beautiful hotel with a special atmosphere.
The food is tasty and very spectacular. :)
However the location is not the best - in my opinion - but worth to choose it!

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ISz1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 4, 2014

Dear Guest,

This makes lovely reading and I very much hope that your next visit in Krakow & at Sheraton Krakow Hotel will be as successful and enjoyable!

Best regards from sunny Krakow,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Perfect location, just outside of the old town. An easy walk to the castle and the town center. The room was very clean and I was able to pick up the lobby wifi in my room. The breakfast buffet was extremely extensive, but pretty pricey. The front desk was very pleasant and helpful in setting up tours for us. They booked a "golf cart" tour for us, which could have been much better if the driver had any knowledge of English. The hotel did tell us that it was a recorded tour in English, which was adequate, but it would have been nice to ask the driver questions. There are many of these tours out there. I would recommend securing one of them on your own, after talking to the driver to see if he spoke English.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank WisDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 4, 2014

Dear Guest,

Thank you - I am so pleased that you enjoyed your stay at Sheraton Krakow Hotel and have given a mention to our helpful & dedicated Team. Of course I will share your comments with them, also these referring to the tour.

When it comes to our buffet breakfast – it indeed is very extensive - over 100 various warm and cold items offered!

I hope you will make your way back to our hotel the next time you are in Krakow!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

Sheraton Krakow Old Town was very comfortable, and had all the amenities that Americans are used to having. The staff was outstanding (very friendly) and it was in a great location (just below Krakow's beautiful castle and easy walk through Old Town Krakow square). We were there during World Cup (when the US team played), and their sports bar was outstanding! A bunch of really good HD TVs located strategically throughout the bar, and the staff was very friendly and attentive. They also had a fantastic rooftop bar where you could sit inside or outside (depending on weather and time of year), and the view was perfect of the town, sunset and their historic castle. I wouldn't recommend having their buffet breakfast (too expensive for too much food), and you should just have their a la carte breakfast in the bar area. Also, free wifi is only available in the lobby area (not free in the room), and it's not very strong.

Overall, I'd highly recommend the Sheraton Krakow Old Town!

Room Tip: the hotel is only 5-6 levels, so choose a high floor and king deluxe room.
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 4, 2014

Dear Keith,

Wonderful, we are so pleased we lived up to your expectations.
Great to read you have enjoyed the sports atmosphere of SomePlace Else bar during World Cup, that is definitely the place to be to cheer for the favorite football team!
Ideal also to relax after the exciting football moments having a drink in our Lounge Bar & Roof Top Terrace on the 5th floor, admiring the views over the city.
Fantastic you could visit both, your recommendation is highly appreciated!
We look forward to your next visit to Krakow & Sheraton Krakow Hotel!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

Without exaggerating, I can say that the front desk was one of the most helpful Ive experienced in my travels. The gentleman that checked us in spoke great english and was super friendly. When I commented to my brother that I was thirsty, he sent a couple of bottles of water to our room, gratis! Very knowledgeable about the city as well, and was quick to help us to book trips to the camps and the salt mine. The hotel itself was very modern and we received all the requested amenities, not to mention it is perfectly situated within walking distance of just about everything. Well worth the price, I recommend this hotel.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 1, 2014

Dear Guest,

Thank you for your kind recommendations and all praising words you have shared with TripAdvisor community.
It makes me feel very proud how thoughtful the approach of our Front Office Team member was, dedicated Team is what I believe one of our greatest assets, they always try to create welcoming atmosphere and look after our guests in a very personalized way – I am so pleased to read that you found it ‘most helpful I’ve experiences in my travels’. Highly appreciated!
We look forward in anticipation to your next visits – until then – safe travels!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

We couldn't have been more pleased. In fact, this hotel exceeded our expectations for service, comfort, and luxury.

We had been debating whether we should choose a hotel in the Old Town with old time "charm", or the more modern Sheraton a short walk from the old town. We made the right choice.

Although it's a very large hotel, the service was very personalized and excellent. The reception staff was friendly, helpful, efficient, and always met our requests. The concierge was extremely knowledgeable and helpful.

The breakfast buffet was HUGE….every sort of choice imaginable.

We booked a Club Level room facing the river. It was very comfortable with lovely amenities.

We enjoyed being able to use the Club Lounge. They had continental breakfast available if you didn't want the main buffet downstairs. And there were wonderful snacks and drinks available all day. It was very comfortable to enjoy after a long day of sightseeing for snacks before going to dinner later in the evening.

Everything was spotlessly clean and in excellent condition.

We used the hotel car for taxi service several times. The drivers were very courteous.

We also enjoyed drinks at the rooftop bar/restaurant.

The location was excellent…very short walk to the old town and lots of restaurants. But also near the river, the Castle, and a lovely green park area for strolling along the river.

We enjoyed the very comfortable atmosphere, great breakfasts, and wonderful service.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pacosmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 1, 2014

Dear Guest,

That is fabulous, no words could describe how thankful we are for these fantastic words of yours!
We can clearly see that you have experienced our hotel ‘from head to toes’ and as could be seen in the review- all was to your liking. With pleasure I will share your opinion with our Team, they will surely take a lot of pleasure reading it! Your opinion really makes me feel that we we have created a home away from home for you and there is nothing more for us, hoteliers, to be desired than to make our Guests feel more than welcome within Sheraton Krakow Hotel interiors. We keep our fingers crossed to have the opportunity to host you again in our hotel and beautiful city of Krakow.

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Krakow hotels
Stare Miasto
Radisson Blu Hotel Krakow
Stare Miasto
Hotel Copernicus
Hotel Copernicus
#22 of 261 in Krakow
503 reviews
Show Prices
Show Prices
Show Prices
Stare Miasto
Grand Hotel
Grand Hotel
#86 of 261 in Krakow
628 reviews
Hotel Stary
#57 of 261 in Krakow
715 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Grand Krakow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#22 Luxury Hotel in Krakow
Price Range: $118 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Hotels.com, Priceline, Hotwire, Booking.com, Agoda, TripOnline SA, Cancelon and HotelQuickly so you can book your Sheraton Grand Krakow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Krakow
Krakow Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing