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“Sheraton Krakow” 5 of 5 bubbles
Review of Sheraton Grand Krakow

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Sheraton Grand Krakow
Ranked #29 of 256 Hotels in Krakow
Certificate of Excellence
Greenville, South Carolina, United States
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Sheraton Krakow”
5 of 5 bubbles Reviewed August 8, 2013

As a couple we prepaid $126.37 US through Expedia. This was the only "chain" hotel we stated in during our two week Eastern Europe trip and was our best value.

We took the overnite train from Budapest, which was punctual, but was an old train, had NO AC, and it was very hot, and a bit noisy. We had a reservation sleeper. Still, I think it was the best option for us to get to Krakow and save the extra daytime travel. Breakfast was an extra charge, but convenient. We were able to check in at 8:30 AM, shower, and almost immediately took the tour van to Auschwitz.

This is a great location, just on the edge of the historic district. Because we were taking the overnite train from here to Prague, the hotel atrium provided us we a great place to relax while we waited in the evening, after we had checked out.

We really liked Krakow. Our most favorite Eastern Europe city. Lively town square. River walk. Walking park surrounds the old (wall) town.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GaryCy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 15, 2013
Dear Guest,

Thank you very much for the fantastic feedback you shared with the TripAdvisor community.
It is wonderful to learn you enjoyed the stay at the Sheraton and explored beautiful Krakow,
city of art, architecture and history with well-preseved old town and breath-taking Market Square.
We hope that these memories will bring you back here many times more and we will have the chance to welcome you again at Sheraton Krakow Hotel, your home away from home.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,864 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Glasgow
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 7, 2013 via mobile

We have just returned from a wonderful trip to Krakow where we stayed at the Sheraton. The hotel is in a great location, on the river and right beside the castle. It is close to all the attractions of Krakow which is a really lovely city. The hotel is excellent with an impressive lobby and very helpful reception staff. We arrived at 11am and our room was ready for us. We enjoyed a swim each evening after a days sight seeing. The health club was spotlessly clean and you were provided with pool shoes, towels and toiletries. The staff were very pleasant and welcoming. We did not eat in the hotel but we enjoyed a drink in the 5th floor bar terrace. It is beautiful and the views across the river and castle at night are wonderful. An excellent hotel.

Stayed August 2013, traveled as a couple
Helpful?
2 Thank GlasgowFiona27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 9, 2013
Dear Guest,

I am very pleased that you were made to feel welcome at Sheraton Krakow Hotel.
Wonderful to hear you enjoyed the relaxing stay with us having the opportunity to take advantage of most of our hotel facilities including the Lounge Bar on the Roof Top Terrace with its extensive tapas & cocktails selection and unforgettable views over the city.

You compliments are very much appreciated. I hope that we will have the chance to host you again in not too distant future and that during your next visit – we will live up to your expectations once again.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon
Level Contributor
85 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

This is an excelent hotel and everything was really good. The location is really good, in front of the river and not too far away from the city center.
Room, breakfast, meal, staf: what to say? Superb.

Room Tip: If you can, get a room with river view.
See more room tips
  • Stayed June 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank alberto_eme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 9, 2013
Dear Guest,

Thank you for the superlative comments which are much appreciated.
We are thrilled you enjoyed your stay and thank you for giving us the chance to showcase it to you. All Sheraton Krakow Hotel Team truly looks forward to reconnecting with you again in near future.

Warmest regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

We have just returned from a four night break in a Club Room at this hotel, its absolutely fantastic in all ways, you could not fault it. I booked this hotel because of the Trip Advisor reports and was even more impressed than I anticipated. We had three ladies in one room, all with oversized very comfortable single beds. The service, view, restaurant, location and roof top bar were all fantastic. There is a pool and spa, which we did not have time to use but also looked amazing. I would highly recommend upgrading to the club rooms as the club lounge is incredible with free drinks and snacks available all day. A real treasure. Krakow was one of the best holidays I have ever had. Great value too.

Room Tip: Definitely worth upgrading to a Club Room, its well worth the additional money. All have fabulous v...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HeatherPoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 9, 2013
Dear Guest,

It is an absolute pleasure knowing that the fabulous city of Krakow and Sheraton Krakow Hotel were able to create such a great impression and left you with good memories.
Your wonderful compliment prompts us to continue providing excellent hospitality to our Guests.
We look forward to welcoming you again so that we could bring you another wonderful stay.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westwood, California
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed August 4, 2013

We stayed at the Sheraton Krakow for three nights and couldn't be happier.

The staffs are attentive, very helpful and welcoming. The property is modern, spacious and they have an ice machine in every floor which is great for the warm/hot summer days.

The rooms are modern, very spacious, clean and up-to-date. They gave complimentary bottled water daily. Their locations is not on Old Town but it's right across Wawel Castle and the river, and our rooms were facing the Castle.

The old town is easily accessible, about five minute or less walk from the hotel. You can reach the train station easily with the tram that stops about two minutes away from the hotel.

I would definitely recommend this hotel to anyone going to Krakow.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eiffel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 11, 2013
Dear Guest,

Reading your fantastic feedback – neither could we, entire Sheraton Krakow Hotel Team, be happier!

It is wonderful to receive such a fantastic summary of the recent experience in our hotel and beautiful city of Krakow. Hope you could enjoy the summer time here, indeed on hot days the ice machines, swimming pool, garden of SomePlace Else Bar and refreshing beverages in the Lounge Bar on the Roof Top Terrace are great assets.

Thank you also for highlighting the warmth and hospitality of our associates, your compliments are appreciated and make for a fantastic reward for all the hard work that has been done.

We keep our fingers crossed to welcome you back soon, until then – safe travels!

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norah Head, Australia
Level Contributor
198 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed August 1, 2013

What a great Hotel in the centre of Prague, staff made our stay very welcome, they were helpful and very polite, rooms were fantastic and very clean. Boasts a great Resturant called the Olive, does a fantastic breakfast and dinner. Hotel situated close to everything and a handy little traditional bar in the lane way behind, had a great time thank you soooo much

Stayed July 2013, traveled with friends
Helpful?
2 Thank Sorro63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonOF
Level Contributor
65 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed July 30, 2013

I stayed for two nights in the Sheraton Krakow. The hotel is very smart and well presented and the customer service was excellent. I particularly enjoyed the vodka bar on the roof-top terrace and is a MUST if you are staying in the hotel.

Location is good - you can walk to the main square in 10 minutes.

The rooms were fine, although looked slightly dated.

Wouldn't hesitate to stay there again.

Room Tip: Try and get a view of the river.
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SimonOF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, July 31, 2013
Dear Guest,

I was pleased to read your review of the Sheraton Krakow Hotel and would like to extend sincere thanks for taking the time to share your experience.

Could not agree with you more – the Lounge Bar located on the Roof Top Terrace with breath-taking views over the castle and the river should definitely be visited!

I have passed on your kind words to the Sheraton Krakow Hotel Team, we are all particularly pleased to read that you found the level of the customer service to be ‘excellent’.

Once again - thank you very much for this positive feedback.
We hope to welcome you back to our hotel in the near future.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#17 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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