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“Fantastic Hotel”

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Sheraton Grand Krakow
Ranked #39 of 260 Hotels in Krakow
Certificate of Excellence
Poole
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Fantastic Hotel”
Reviewed August 6, 2013

We have just returned from a four night break in a Club Room at this hotel, its absolutely fantastic in all ways, you could not fault it. I booked this hotel because of the Trip Advisor reports and was even more impressed than I anticipated. We had three ladies in one room, all with oversized very comfortable single beds. The service, view, restaurant, location and roof top bar were all fantastic. There is a pool and spa, which we did not have time to use but also looked amazing. I would highly recommend upgrading to the club rooms as the club lounge is incredible with free drinks and snacks available all day. A real treasure. Krakow was one of the best holidays I have ever had. Great value too.

Room Tip: Definitely worth upgrading to a Club Room, its well worth the additional money. All have fabulous v...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeatherPoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 9, 2013
Dear Guest,

It is an absolute pleasure knowing that the fabulous city of Krakow and Sheraton Krakow Hotel were able to create such a great impression and left you with good memories.
Your wonderful compliment prompts us to continue providing excellent hospitality to our Guests.
We look forward to welcoming you again so that we could bring you another wonderful stay.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,009 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (412)
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Westwood, California
Level 4 Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 4, 2013

We stayed at the Sheraton Krakow for three nights and couldn't be happier.

The staffs are attentive, very helpful and welcoming. The property is modern, spacious and they have an ice machine in every floor which is great for the warm/hot summer days.

The rooms are modern, very spacious, clean and up-to-date. They gave complimentary bottled water daily. Their locations is not on Old Town but it's right across Wawel Castle and the river, and our rooms were facing the Castle.

The old town is easily accessible, about five minute or less walk from the hotel. You can reach the train station easily with the tram that stops about two minutes away from the hotel.

I would definitely recommend this hotel to anyone going to Krakow.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eiffel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 11, 2013
Dear Guest,

Reading your fantastic feedback – neither could we, entire Sheraton Krakow Hotel Team, be happier!

It is wonderful to receive such a fantastic summary of the recent experience in our hotel and beautiful city of Krakow. Hope you could enjoy the summer time here, indeed on hot days the ice machines, swimming pool, garden of SomePlace Else Bar and refreshing beverages in the Lounge Bar on the Roof Top Terrace are great assets.

Thank you also for highlighting the warmth and hospitality of our associates, your compliments are appreciated and make for a fantastic reward for all the hard work that has been done.

We keep our fingers crossed to welcome you back soon, until then – safe travels!

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norah Head, Australia
Level 6 Contributor
206 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 1, 2013

What a great Hotel in the centre of Prague, staff made our stay very welcome, they were helpful and very polite, rooms were fantastic and very clean. Boasts a great Resturant called the Olive, does a fantastic breakfast and dinner. Hotel situated close to everything and a handy little traditional bar in the lane way behind, had a great time thank you soooo much

Stayed July 2013, traveled with friends
Helpful?
2 Thank Sorro63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonOF
Level 5 Contributor
73 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 30, 2013

I stayed for two nights in the Sheraton Krakow. The hotel is very smart and well presented and the customer service was excellent. I particularly enjoyed the vodka bar on the roof-top terrace and is a MUST if you are staying in the hotel.

Location is good - you can walk to the main square in 10 minutes.

The rooms were fine, although looked slightly dated.

Wouldn't hesitate to stay there again.

Room Tip: Try and get a view of the river.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimonOF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, July 31, 2013
Dear Guest,

I was pleased to read your review of the Sheraton Krakow Hotel and would like to extend sincere thanks for taking the time to share your experience.

Could not agree with you more – the Lounge Bar located on the Roof Top Terrace with breath-taking views over the castle and the river should definitely be visited!

I have passed on your kind words to the Sheraton Krakow Hotel Team, we are all particularly pleased to read that you found the level of the customer service to be ‘excellent’.

Once again - thank you very much for this positive feedback.
We hope to welcome you back to our hotel in the near future.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 30, 2013

This is a fancy hotel in a relatively small town where you don't have a million options. It is conveniently located right next to the castle and is a nice hotel indeed. The interesting thing is, it is not cheap yet you still have to purchase in room internet at an extra cost. I believe they have way too many business clients who wouldn't mind paying this extra to expense it but those who are not business travellers, it hurts to be charged for in room internet. On a very tiny positive note, there is free wifi in the lobby but seriously guys, in room matters a lot. Also, you can expand the toiletries you offer, shampoo and conditioner is the bare minimum and is offered at even bed and breakfasts, you can make a difference with additional stuff on top of that.

Room Tip: If you stay on the 3nd floor, all you see from your room is the ugly concrete structure in front of...
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank leolion13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 5, 2013
Dear Guest,

Let me thank you for your nice comment about our hotel location.

Mentioned in your review aspect of the internet pricing - we are very sorry that our setup was not up to your expectations. In Classic and Deluxe rooms there is additional charge for the connection but we offer complimentary wireless access in public areas of the hotel.

Moreover, we invite our Guests to use the Link@Sheraton - located in the hotel lobby, with free of charge internet, 4 computer stations and a printer remaining at your disposal.
It makes us also feel disappointed to read your comment about toiletries, the selection offered is as per our international standard.

Thank you once again for your feedback, it is appreciated. Rest assured I have shared it with the Management Team.
We all hope you will be able to return for another visit soon and we stand ready to warmly welcome you back.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level 6 Contributor
222 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed July 29, 2013 via mobile

Very good american style hotel. Easy access and very close to the old city, but located in a quite area, just in front the river. Nice rooftop bar! Very good service! The rooms are the usual american style Sheraton, but large and very well maintained!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelCoachOriginal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, August 1, 2013
Dear Guest,

Just great to see your recent posting on Sheraton Krakow Hotel and we do thank you for that.

We appreciate your kind words regarding our location and the Lounge Bar on the Roof Top Terrace, which is a must to be visited while staying in Krakow.

I have shared the feedback with the Team here already as these words will surely be very encouraging to maintain our high standards and level of service.

Thank you once again and we hope to welcome you back very soon.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, UK
Level 6 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed July 29, 2013

Having just returned from this hotel and looked at some of the others near the top if the list on this site it is fairly conclusive to say the Sheraton is head and shoulders above all the others.

Ignore some of the minor gripes below, these exist at most other hotels in Poland along with many others.

Overall from what I experienced from breakfast to the room, this cannot be beaten in Krakow. The roof top bar maybe a bit pricey but well worth it.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rich5wolves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, July 31, 2013
Dear Guest,

Thank you for sharing your experiences with TripAdvisor community.
Great to read you found our services and facilities of a standard that ‘cannot be beaten in Krakow'.

'Sheraton is head and shoulders above all the others' – make me and Sheraton Krakow Hotel Team speechless, your words are the best reward we could ever expect to receive.
Thank you!

We look forward to your return once again, until then – safe travels!

Warm Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#23 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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