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“First class experience”

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Sheraton Grand Krakow
Ranked #41 of 267 Hotels in Krakow
Certificate of Excellence
Reviewed July 12, 2013

Had a wonderful time at the Sheraton Krakow Hotel when staying with friends recently. The staff couldn't have been more friendly and helpful. The rooms were large and comfortable and a good security system to operate the lifts. Ideally placed with only a short walk to all the main tourist areas of a beautiful city.

  • Stayed: July 2013, traveled with friends
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Thank golfnut62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 15, 2013

Dear Guest,

Thank you for choosing Sheraton for your recent visit in Krakow.
We are pleased to read that you had a ‘first class experience’ with us and thank you for sharing the feedback with other travelers.
We do hope to welcome you in our hotel again very soon.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,033 - 1,039 of 2,164 reviews

Reviewed July 10, 2013

Especially for your first trip to Krakow, this is a great hotel. Right by Wawel Castle and the river and within walking distance of St. Mary's and the square, it has all the amenities of a Sheraton. Newish, clean, great staff. The room rate was reasonable, although the food was a bit pricey. But if you are willing to take a shorty walk - there are plenty of great options!

  • Stayed: April 2013, traveled as a couple
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Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 12, 2013

Dear Guest,

Thank you for taking the time to share your opinion with TripAdvisor community.
We are truly glad that you found our hotel and the Sheraton Krakow Team to be ‘great’.

The location is indeed very convenient – in the close neighborhood of Wawel Castle and Wisla,
with most of the main city attractions available on foot.
Not only ideal place to have a stroll along the river but perfect for a bicycle ride as well.
On this occasion we have prepared a few bicycles for our hotel guests – waiting just in front of the hotel.

Once again – thank you for the feedback, we keep our fingers crossed to welcome you again in Krakow soon!

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

Had read reviews and had high expectations and they were met. Would recommend hotel transfer as although more than public transport it was worth it for ease and starting off a great holiday. We upgraded to club lounge which we couldn't fault. Views from room amazing. Hotel reception staff very helpful and booked some excursions for us. Breakfast amazing we couldn't think of anything that was missing. Overall an excellent hotel. If I visit Krakow again I would stay here.

  • Stayed: July 2013, traveled with family
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Thank stonesourfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 11, 2013

Dear Guest,

Thank you for your feedback.
We are glad that you had an enjoyable stay with us here at the Sheraton Krakow Hotel.
Our main focus is to accommodate our guests needs and it is great that this was something that you have experienced. We love that our location allows to enjoy wonderful surrounding of the hotel & to reach one of the main attractions of the city on foot.

We truly hope to welcome you back on your next trip to Krakow.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

We had a lovely stay here in June. The situation of the hotel was excellent , being only a few minutes from the castle and 5 -10 minutes walk to the square.Krakow is such a beautiful town it is a pleasure walking in it. The hotel staff were wonderful - very friendly and helpful and all service was quick and efficient.The rooms were spacious and comfortable and scrupulously clean.In all it was a pleasure staying here and I would happily return.

Stayed: June 2013, traveled as a couple
Thank dunfion39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 11, 2013

Dear Guest,

Thank you for your posting on TripAdvisor.
We appreciate the review of our service and facilities. I am personally delighted that you had such fantastic experience and proud that you found the service of the Sheraton Krakow Hotel Team friendly and flawless.

It will be our pleasure to welcome you back soon!

Besr regards from sunny Krakow,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Really lovely hotel, especially inside at Christmas.
The reception staff were helpful and friendly, we booked trips through the information given to us at reception. The rooms are warm, clean and comfortable. I thought the location was great but as a previous reviewer said it does feel like a long walk to the main square in the cold weather but I wore thermal everything so it didn't affect me.
Breakfast isn't included in the room price but its well worth the money and if you are visiting for a weekend its a treat. Go on you're on holiday!
I really enjoyed my stay here and it was a great base to explore fantastic Krakow.

  • Stayed: December 2012, traveled as a couple
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Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

Lovely hotel in a prime location opposite the Vistula river and Wawel Castle. First class facilities and friendly, knowledgable staff. We were celebrating my wifes birthday and the hotel upgraded us to a room with a view of the castle and sent a cake in celebration - nice touches, very much appreciated. Main square is only 10 minutes walk away and the hotel was spottlessly clean and very well presented as you expect from a 5 star hotel. Stay there and you will not be disappointed.

Room Tip: Try to book early and if you can book a room with a view of either the castle or river.
See more room tips
  • Stayed: June 2013, traveled as a couple
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Thank clive h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded July 11, 2013

Dear Guest,

Thank you so much for your review!

Wonderful to hear your wife had such a great birthday time in Krakow and we are glad you have chosen to spend this special moments with us at the Sheraton Krakow Hotel!
Hopefully this is a start of a new tradition, you can come and celebrate your birthday every year with us in Krakow!

Belated happy birthday & we keep our fingers crossed to welcome you again soon!

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

Stayed here for 4 nights in 2011 at Christmas and it was pure luxury. Quite far to walk to the main square especially when its cold, but it is only two minutes to the tram. It is right next to Wawel castle so there is plenty to see on the walk to the hotel.

The staff were very friendly especially the bar staff, who were constantly putting complementary snacks on the table. The drinks served at the bar are very reasonably priced and found myself having a different cocktail every night.

The rooms were very spacious and the beds were really comfortable and the twin room beds are basically a double!! Was lovely to stay there at christmas with a huge christmas tree in the lobby area and the hotel was nicely decorated.

I also enjoyed the shoe shiner on each floor once you get out of the lift, ive never had such shiny shoes!

All in all a lovely place to stay and i would stay there again!

Room Tip: Pick a room with a view, excellent views of the river for only a little extra per night.
See more room tips
  • Stayed: December 2012, traveled with family
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Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Krakow
#5 Family Hotel in Krakow
#7 Spa Hotel in Krakow
#15 Romantic Hotel in Krakow
#23 Luxury Hotel in Krakow
Price Range: $98 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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