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Sheraton Grand Krakow
Ranked #39 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed June 22, 2013

We were so please we stayed at the Sheraton, they are a first class act and well worthy of their 5 stars. We were worried about the location, but it was fantastic, we enjoyed having a 10 -15 minute walk to the Square and always felt safe walking home. The bed was extremely comfortable so we had great sleeps. We booked a couple of tours with them and they were excellent. The breakfast is right up there with the very best, a fantastic selection and always within minutes of sitting down they were asking if we wanted a coffee, the staff were excellent except the grumpy chef, they have a notice to say you can request eggs to order, he even rolled his eyes when we asked for two eggs one morning, but it didn't bother us. The Club lounge was excellent and the well worth paying a little extra for. We loved Krakow and really want to visit this amazing country and city again, and of course we wont go past this hotel, we would highly recommend !

Room Tip: Club room is worth the extra cost.
  • Stayed: June 2013, traveled as a couple
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1  Thank eddiefredie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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965 - 971 of 2,047 reviews

Reviewed June 21, 2013

High standard, business-like hotel in a good location (10 mins walk to the old-town and just on the river). This Sheraton has the look and feel like any other Sheraton hotel. Rooms are big, service good (although not outstanding or personal), breakfast is very good and diverse. But, like any Sheraton, this feels very much like a "US hotel" ... So, design, individualism, trendiness is non-existent. So, if you want high standard, big rooms and decent service this is a great spot. If you are looking for something trendy, boutique-like design hotel this is (obviously) not going to be your pick.

Stayed: June 2013, traveled on business
Thank 1234CN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded June 26, 2013

Dear Guest,

I am delighted to find out that you enjoyed your time with us - ‘a great spot’ in Krakow.
Thank you for pointing out our convenient location, good service and ‘ diverse’ breakfast.
Sorry to hear that the design of the hotel was not much to your liking.

Our interiors present the contemporary Krakow’s style with the decors in the atrium and parts of the facade preserved from the old brewery.
On top of it – we are proud of our spacious glass-roofed atrium with the tree in the middle.
Searching for the modern & unforgettable place – you surely cannot miss our Lounge on the Roof Top Terrace with fantastic views over the city.

Entire Team & myself truly hope that Sheraton Hotel will be your choice once your travel or business brings you back to Krakow.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

Says it all really. The hotel location by the river and castle view is a 10-15 minute stroll to the Market Square. The food (ate breakfasts ((hot and cold varied and large selection - egg based cooked fresh on request)), snack, dinner and packed lunch) absolutely wonderful. The staff cheerful and always willing to help and advise. Room (Studio) beautiful and clean. Club benefits all day (it would have been helpful to have had a note/list of the benefits in our room upon arrival). The Club Room very hot however due to the Atrium overhead glass ceiling and air conditioning not too good). Nevertheless a great hotel.

Room Tip: Castle or River views worth the extra.
  • Stayed: June 2013, traveled as a couple
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1  Thank helenamike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you so much for your fantastic feedback and 5-star rating.
I will be certain to share your kind words with all the ambassadors of our hotel,
they will surely make for a wonderful reward to them.

We look forward to being your host in the near future!

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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Reviewed June 20, 2013

Beautiful hotel with great service. We booked the hotel car to come and pick us up from the airport which I would definitely recommend, its well worth the money. Our room wasnt ready when we arrived (we were early) so we went to explore Krakow. Roughly a ten minute walk to the main square. I gave location 4/5 for this reason. Returned to the hotel to be taken to a beautiful room overlooking the river. Extremely comfortable bed. We ate in Someplace else a couple of evenings. The food was great value for money. We only ate in the main restaurant for breakfast which was lovely albeit slightly overpriced. Returned to the room one evening to find a cake for my birthday which was a great surprise. I would recommend booking any trips through the hotel. Convenient and easy and cheap. I would say to avoid the golf buggy tour (they have no affiliation to the hotel). Overall I would jump at the chance to visit again and would recommend to all

  • Stayed: April 2013
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Thank Charmor_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded June 24, 2013

Dear Guest,

Greetings from Sheraton Krakow Hotel!

I am most gratified to read that your stay was enjoyable and that we helped in making your birthday celebration so special ‘sweet’.
I will pass your kind words to our talented Pastry Team.

It is always delightful to read that a guest intends to give us the seal of approval by giving his recommendations & wanting to stay again.

We keep our fingers crossed that you will visit us in not too distant future.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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Reviewed June 17, 2013

This hotel is very well located in Krakow. Walking distance to Wawel Castle, Old Town and Kazimierz. I highly recommend getting the club room/club level to enhance your stay. Our room was not the larger club rooms that face the river but we did have a nice view of part of the castle from a corner window and the room was extremely quiet. Having club level allowed us to use the club lounge where they served basically a small dinner with dessert every night. They called them appetizers but really after eating plenty of wonderful Polish foods during the day, this was a perfect finish for me. The coffee machine is an amazing product that instantly creates 8 different coffee and chocolate drinks free. An order of cappuccino will cost 16zl here otherwise. Free bottled water, juices, wines, beer and snacks. Breakfast is served in the main lobby and it was also an extensive display. Food for all tastes. The room was kept immaculately clean and I was never bothered by housekeeping rushing me out of my room. A lot of nice amenities in the bathroom but not much surface space for toiletries. The bed and pillows were ok. I know people rave about the bedding at Sheraton but I sleep on a tempurpedic so after a week on this bed with flat pillows, one with down...I was ready for a change. And so were my allergies. Very courteous and professional staff. Club level members get late check-out if available. Swimming pool was warm but enclosed in a basement so I did not use it. There is also a fitness room and sauna but the atmosphere is lacking from what I am used to although it would probably be just fine on a cold winter day. The lobby is large and open up to the 4th floor and during a warm summer day...creates a greenhouse effect as you walk to your room on the higher floors. The club lounge is also only partially air conditioned. The new and improved rooftop lounge is fun and provides an outstanding view of the castle. My only real complaint is that it is hosted by absolut vodka and I prefer to drink Polish Zubrowska. One of the wait staff made us a traditional Polish drink with this bison grass vodka by adding apple juice and cinnamon...Fabulous!!

Room Tip: Larger club rooms are over-looking the river. Access to the club lounge is a plus if you use it.
  • Stayed: June 2013, traveled with friends
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1  Thank pskballet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded June 24, 2013

Dear Guest,

Thank you sincerely for this five star review.

I am delighted that you enjoyed your stay in one of our Club Rooms with its views and all the benefits of the Club Lounge.

When it comes to the views – thank you for highlighting the Lounge Bar on the Roof Top Terrace located on the 5th floor.
Admiring the Wawel caste in front of you while sipping a cup of gourmet coffee or colorful drink and enjoying tapas food – you simply can’t miss it, I am glad you did not.

The Sheraton Krakow Team & myself - we truly hope to host you again in not too distant future.

Best regards,

Stin Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

The hotel is nice, clean, etc. Just nothing special steps up and is memorable. Staff is fine, breakfasts are good, beds are clean and comfortable. I really wish they would add a spark of something, even flowers in hallway vases would help.

  • Stayed: June 2013, traveled as a couple
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1  Thank Elizabeth Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

Even the most jaded business traveler will be amazed by the location of this hotel. Just a couple of blocks from Wawel Castle, a short walk to Main Market Square and the Wisła River --- well, that is right in your front yard!!

The hotel lobby is beautiful and spacious. The front desk attendant gave us the option of buying breakfast for two each morning at the buffet. This was a really smart (and economical) idea. We strolled downstairs each morning and had a wonderful breakfast, then outside to start our day.

Little things like umbrella loaners are so nice at hotels like the Sheraton. Also, there is a giant map mural on the wall behind the front desk which is helpful.

The staff are amazingly helpful. Not everyone speaks great English, but they will find someone who does. Anyone working at the front desk will have excellent English skills. But the lovely young girls at the breakfast buffet seem to have limited command of English. It was no trouble at all.

Our room was very nice. The beds were ultra-comfortable and the comforters were thick and soft.

All aspects of service were positive for us. Thanks to the lovely people at the Sheraton for making our 7-day stay in Krakow a real standout vacation!

  • Stayed: May 2013, traveled as a couple
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Thank darylkulak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#22 Luxury Hotel in Krakow
Price Range: $118 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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