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“Just what you expect from Sheraton ... Not more, not less.” 4 of 5 bubbles
Review of Sheraton Grand Krakow

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Sheraton Grand Krakow
Ranked #29 of 256 Hotels in Krakow
Certificate of Excellence
Canton of Basel, Switzerland
Level Contributor
89 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Just what you expect from Sheraton ... Not more, not less.”
4 of 5 bubbles Reviewed June 21, 2013 via mobile

High standard, business-like hotel in a good location (10 mins walk to the old-town and just on the river). This Sheraton has the look and feel like any other Sheraton hotel. Rooms are big, service good (although not outstanding or personal), breakfast is very good and diverse. But, like any Sheraton, this feels very much like a "US hotel" ... So, design, individualism, trendiness is non-existent. So, if you want high standard, big rooms and decent service this is a great spot. If you are looking for something trendy, boutique-like design hotel this is (obviously) not going to be your pick.

Stayed June 2013, traveled on business
Helpful?
Thank 1234CN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, June 26, 2013
Dear Guest,

I am delighted to find out that you enjoyed your time with us - ‘a great spot’ in Krakow.
Thank you for pointing out our convenient location, good service and ‘ diverse’ breakfast.
Sorry to hear that the design of the hotel was not much to your liking.

Our interiors present the contemporary Krakow’s style with the decors in the atrium and parts of the facade preserved from the old brewery.
On top of it – we are proud of our spacious glass-roofed atrium with the tree in the middle.
Searching for the modern & unforgettable place – you surely cannot miss our Lounge on the Roof Top Terrace with fantastic views over the city.

Entire Team & myself truly hope that Sheraton Hotel will be your choice once your travel or business brings you back to Krakow.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,864 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (382)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
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  • Polish first
  • Portuguese first
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  • Any
English first
Abergele, United Kingdom
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

Says it all really. The hotel location by the river and castle view is a 10-15 minute stroll to the Market Square. The food (ate breakfasts ((hot and cold varied and large selection - egg based cooked fresh on request)), snack, dinner and packed lunch) absolutely wonderful. The staff cheerful and always willing to help and advise. Room (Studio) beautiful and clean. Club benefits all day (it would have been helpful to have had a note/list of the benefits in our room upon arrival). The Club Room very hot however due to the Atrium overhead glass ceiling and air conditioning not too good). Nevertheless a great hotel.

Room Tip: Castle or River views worth the extra.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank helenamike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, June 26, 2013
Dear Guest,

Thank you so much for your fantastic feedback and 5-star rating.
I will be certain to share your kind words with all the ambassadors of our hotel,
they will surely make for a wonderful reward to them.

We look forward to being your host in the near future!

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

Beautiful hotel with great service. We booked the hotel car to come and pick us up from the airport which I would definitely recommend, its well worth the money. Our room wasnt ready when we arrived (we were early) so we went to explore Krakow. Roughly a ten minute walk to the main square. I gave location 4/5 for this reason. Returned to the hotel to be taken to a beautiful room overlooking the river. Extremely comfortable bed. We ate in Someplace else a couple of evenings. The food was great value for money. We only ate in the main restaurant for breakfast which was lovely albeit slightly overpriced. Returned to the room one evening to find a cake for my birthday which was a great surprise. I would recommend booking any trips through the hotel. Convenient and easy and cheap. I would say to avoid the golf buggy tour (they have no affiliation to the hotel). Overall I would jump at the chance to visit again and would recommend to all

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charmor_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, June 24, 2013
Dear Guest,

Greetings from Sheraton Krakow Hotel!

I am most gratified to read that your stay was enjoyable and that we helped in making your birthday celebration so special ‘sweet’.
I will pass your kind words to our talented Pastry Team.

It is always delightful to read that a guest intends to give us the seal of approval by giving his recommendations & wanting to stay again.

We keep our fingers crossed that you will visit us in not too distant future.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 17, 2013

This hotel is very well located in Krakow. Walking distance to Wawel Castle, Old Town and Kazimierz. I highly recommend getting the club room/club level to enhance your stay. Our room was not the larger club rooms that face the river but we did have a nice view of part of the castle from a corner window and the room was extremely quiet. Having club level allowed us to use the club lounge where they served basically a small dinner with dessert every night. They called them appetizers but really after eating plenty of wonderful Polish foods during the day, this was a perfect finish for me. The coffee machine is an amazing product that instantly creates 8 different coffee and chocolate drinks free. An order of cappuccino will cost 16zl here otherwise. Free bottled water, juices, wines, beer and snacks. Breakfast is served in the main lobby and it was also an extensive display. Food for all tastes. The room was kept immaculately clean and I was never bothered by housekeeping rushing me out of my room. A lot of nice amenities in the bathroom but not much surface space for toiletries. The bed and pillows were ok. I know people rave about the bedding at Sheraton but I sleep on a tempurpedic so after a week on this bed with flat pillows, one with down...I was ready for a change. And so were my allergies. Very courteous and professional staff. Club level members get late check-out if available. Swimming pool was warm but enclosed in a basement so I did not use it. There is also a fitness room and sauna but the atmosphere is lacking from what I am used to although it would probably be just fine on a cold winter day. The lobby is large and open up to the 4th floor and during a warm summer day...creates a greenhouse effect as you walk to your room on the higher floors. The club lounge is also only partially air conditioned. The new and improved rooftop lounge is fun and provides an outstanding view of the castle. My only real complaint is that it is hosted by absolut vodka and I prefer to drink Polish Zubrowska. One of the wait staff made us a traditional Polish drink with this bison grass vodka by adding apple juice and cinnamon...Fabulous!!

Room Tip: Larger club rooms are over-looking the river. Access to the club lounge is a plus if you use it.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pskballet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, June 24, 2013
Dear Guest,

Thank you sincerely for this five star review.

I am delighted that you enjoyed your stay in one of our Club Rooms with its views and all the benefits of the Club Lounge.

When it comes to the views – thank you for highlighting the Lounge Bar on the Roof Top Terrace located on the 5th floor.
Admiring the Wawel caste in front of you while sipping a cup of gourmet coffee or colorful drink and enjoying tapas food – you simply can’t miss it, I am glad you did not.

The Sheraton Krakow Team & myself - we truly hope to host you again in not too distant future.

Best regards,

Stin Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, Virginia, United States
Level Contributor
190 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed June 13, 2013

The hotel is nice, clean, etc. Just nothing special steps up and is memorable. Staff is fine, breakfasts are good, beds are clean and comfortable. I really wish they would add a spark of something, even flowers in hallway vases would help.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elizabeth Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerville, Ohio
Level Contributor
101 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

Even the most jaded business traveler will be amazed by the location of this hotel. Just a couple of blocks from Wawel Castle, a short walk to Main Market Square and the Wisła River --- well, that is right in your front yard!!

The hotel lobby is beautiful and spacious. The front desk attendant gave us the option of buying breakfast for two each morning at the buffet. This was a really smart (and economical) idea. We strolled downstairs each morning and had a wonderful breakfast, then outside to start our day.

Little things like umbrella loaners are so nice at hotels like the Sheraton. Also, there is a giant map mural on the wall behind the front desk which is helpful.

The staff are amazingly helpful. Not everyone speaks great English, but they will find someone who does. Anyone working at the front desk will have excellent English skills. But the lovely young girls at the breakfast buffet seem to have limited command of English. It was no trouble at all.

Our room was very nice. The beds were ultra-comfortable and the comforters were thick and soft.

All aspects of service were positive for us. Thanks to the lovely people at the Sheraton for making our 7-day stay in Krakow a real standout vacation!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank darylkulak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krakow, Poland
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

I always recommend friends and guests visiting us in Krakow to stay at the Shertaon.

First, the staff is ultra professional. Very friendly and always willing to help and trying to make your stay as comfortable as possible!
Second, the rooms are beautiful, quite large, and of a very high standard...especially the beds. Bathrooms are clean and modern.
The breakfast buffet in the mornings has everything you can imagine and the food is very high quality.
The roofdeck bar in nice weather is fantastic for a drink and views.

The Sheraton Krakow is very close to Wawel Castle as well as Stare Miasto (Market Sqaure) which makes it great for people on a weekend stay to do touristic things.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, June 24, 2013
Dear Guest,

Thank you very much for taking the time to share your feedback with TripAdvisor community.
It is wonderful to hear that we continuously deliver 5* experience and at the same time - enjoyable stays to you and everyone who you recommend to stay with us.

‘I always recommend friends and guests visiting us in Krakow to stay at the Sheraton’ – there is no better compliment one can pay to the hotelier, thank you very much.

Our Roof Top Terrace is inviting also on the rainy days as now covered, so allows to enjoy Wisła & Wawel views, tapas menu and variety of drinks not only on the sunny days.

I will share your kind words with the entire ‘ultra professional’ Sheraton Krakow Team - they make this possible and will surely be glad to know their hard work doesn’t go unnoticed.

Once again thank you for sharing and we all look forward to welcoming you back!

Warmest regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#17 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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