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“A wonderful trip to Krakow”

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Sheraton Grand Krakow
Ranked #39 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed January 17, 2013

We stayed at the Sheraton, Krakow in December 2012. As our arrival to Krakow was late at night we booked the hotel taxi to transfer us to the Sheraton. It was well worth the extra expense. The hotel was warm and comfortable with a beautiful Christmas tree on display. A quiet room had been requested and we were very pleased to receive one! The hotel is situated in an excellent location! It is an ideal spot from which to explore much of Krakow on foot.The breakfast buffet is excellent with an excellent choice of hot and cold food. All aspects of the hotel lived up to our expectations! Another stay in the Sheraton and another trip to Krakow would be a total pleasure!

Room Tip: WE stayed on Floor 2 - it was totally quiet! Perfect for a good night's sleep after a day of vie...
  • Stayed: December 2012, traveled with friends
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Review collected in partnership with clever-hotels.com
4  Thank ellenann42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 28, 2013

Dear Guest

Thank you for you very much for the positive review of Sheraton Krakow Hotel.

I am more than glad that you enjoyed the stay with us in all its aspects - from hotel central location to the facilities and food & beverage offer.

Reading that ‘another stay in the Sheraton… would be a total pleasure’ is a wonderful compliment, rest assured I will share it with our Team.

We all keep our fingers crossed to have the opportunity to welcome you back to Sheraton Krakow Hotel soon!

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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1,064 - 1,070 of 2,047 reviews

Reviewed January 17, 2013

Stayed here as part of a group for three nights, excellent rooms, extremely comfortable beds, great breakfast, superb staff, very friendly.
Within 10 minutes walking distance to the main square.
Very nice pool & great sauna !!
Would definitely stay here again !!
We arranged a trip to Auswich & Birkenau, definitely a must for everyone, very moving !!!

  • Stayed: January 2013, traveled on business
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1  Thank DEREK G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 28, 2013

Dear Guest,

I was very pleased to read that you enjoyed your stay with us here at the Sheraton Krakow Hotel and I am grateful for your complimentary review.

I am particularly glad that our ‘excellent’ rooms were to your liking, I agree that one of the strongest assets which enhances the experience is the comfort of the Sweet Sleeper Bed ®.

As you mentioned, the hotel is ideally located for exploring Krakow’s landmarks with the Wawel Caste and Wisla river right on the doorstep.

Once again, we all appreciate you sharing your comments with TripAdvisor community,
the Team and I would be more than happy to welcoming you back to Sheraton Krakow in the nearest future.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

Had an excellent time in Krakow with the help of the friendly Sheraton staff. We were upgraded to the Club Floor with access to the lounge. The room was spacious and comfortable ... everything you would expect from a Starwood/Sheraton. We have stayed at many Sheraton hotels in Europe and this was easily the newest from our experience (London, Prague, Salzburg, Zurich).

Although not in the historic city center, it is a comfortable 15 mins walk thru the gardens to the center and even closer to Wawel Castle. It is also across the street from the river.

I emailed them ahead of time to book transport from the airport to the hotel. And they helped us book other trips/transport ... Auschwitz/Birkenau and Schindler's Factory. Everyone was always so cordial and helpful... we even needed an emergency trip to the hospital late one night.

  • Stayed: June 2012, traveled as a couple
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3  Thank emandw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 15, 2013

Dear Guest,

This is such a great review, thank you!

Your positive feedback about the Club rooms with excellent view and exclusive Club Lounge access are very much appreciated.
It is wonderful to read that Sheraton Krakow Hotel Team has been recognized once again for the excellent service.

Please rest assured I will pass on your kind comments to the relevant departments.

I trust we will have the pleasure of welcoming you in Krakow & at the Sheraton Krakow Hotel soon.

Warm regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

Stayed in Krakow Sheraton the week before Christmas.

Excellent hotel, well located and within easy access to the Old Town, Jewish Qtr and Wawel Castle.

Our hotel room was spacious and modern overlooking the river and the castle.

  • Stayed: December 2012, traveled as a couple
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Thank lulujeka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 15, 2013

Dear Guest,

Thank you for taking the time to share your pre-Christmas experience with us on TripAdvisor.

I am glad that our hotel facilities are to your liking, especially that you mentioned our ‘modern’ and ‘spacious’ room with beautiful views.

Indeed, hotel is conveniently placed in the heart of the medieval city of Krakow, on the river bank and next to the Wawel castle – which you could admire through the widow.
Thanks to this location main sightseeing points like Main Market Square or Jewish Quarter are easily accessible on foot.

I do hope we will have the pleasure of welcoming you back to the hotel in not too distant future.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

We stayed in this hotel over the New Year. My husband and I and our two adult daughters arrived on New Years Eve for 4 nights. I had booked a double and a twin room through Travel Republic. I emailed the hotel the week before we arrived to make sure we were allocated the twin room, as this has been problematic for us in the past in other hotels. I received a prompt friendly reply confirming they would meet our request. I also booked a table in the Someplace Else restaurant for New Years Eve, by email with no problem.

We had pre-booked our airport transfer with Krakow-airport-express. This was an excellent service, the transfer to the hotel cost €19 and took about 25mins. We arrived at the hotel at about 4.30pm, tired and anxious to rest before dinner. The receptionist was a little standoffish, bordering on unfriendly. It took her ages to check us in. While we were waiting, two other people arrived and were checked in very speedily. I asked the receptionist if she was trying to accommodate us on the same floor and I said if that was proving a problem for her, then not to worry as it wasn't an issue for us. She didn't answer me. She eventually produced the room keys after 20mins. She then asked us if we needed help with our luggage and we said no thank you, we'l manage no problem. She kinda smirked, pointed at the luggage and said 'all of that'? We had one piece of hand luggage each and two suitcases between us, perfectly manageable.
We were allocated rooms on the second floor. The double room was fine, nothing special, really nothing 5 star about it, just your average hotel room. The safe didn't work and we rang down to reception to let them know. She proceeded to give my husband instructions on how to use it. He told her he knew how to use it, but it just wasn't working. She said she would send someone up. She sent the porter up to show us how to use it. The porter took one look and said oh this isn't working, I will have to get maintenance. The maintenance guy arrived with new batteries and the problem was sorted, though it did stop working the day after and he had to sort it again.

The double room overlooked the car park, which wasn't a problem for us and it was nice and quiet. The twin room was only ok. It had no natural light as the window looked onto the large inside lobby, which housed the Olive Restaurant and the Cube Bar. We found this a very strange set up for a 5 star hotel. It was like being in an inside cabin of a cruise ship. On the plus side the beds and pillows were very comfortable, trademark Sheraton. My husband used the swimming pool, which is quiet small, but he found the sauna great.

We had dinner in the Someplace Else restaurant bar, it was really only ok. The place was practically empty, which was surprising given it was New Years Eve. Again staff a bit brisk and standoffish, maybe it's just the Polish way. We had a few cocktails after dinner and then headed for the Square, which was amazing. The atmosphere was electric, with a live band and a massive crowd. We stayed outside the Vis a Vis bar and had great craic with a Polish couple we met there. It was a very memorable night.
On our second day we were notified by the hotel that they were undertaking remedial work on the lobby floor, which meant that the Olive Restaurant and Cube Bar were closed for the rest of our stay. They sanded and varnished the floor over 4 days, the smell of varnish overpowering. Again we felt this really fell short of 5 star hotel standard, closing the majority of its facilities to hotel guests for an extended period is not good enough. FYI, there is an ATM round the back of reception, we didn't know it was there until we were leaving and saw the sign way over in the corner. Also we got a great exchange rate for our euro up in the Square. It is the bureau along the same side as the 24hr supermarket, thanks to the tip on TA forum.
We absolutely loved Krakow. It is a beautiful city with plenty to do and see, even though this was a second visit for myself and my husband, we loved it more second time round. We used the Krakow airport express company again for the Auschwitz/Birkenau tour and the tour of the Saltmines. Again they were efficient and friendly. We changed our pre-booked times with them at short notice and it was no problem.
Overall we had a great visit to Krakow. Food and drink very reasonable. We would highly recommend the Argentine Grill Piemento, up near the Mbassy Irish Bar. It was first class. Our hotel stay was ok, but for us it fell short of 5 star. No atmosphere at all in the place. The best thing about this hotel is its location. It's ten minutes walk to the Square and right across the road from the river. We stepped outside on NY's day, to glorious sunshine, very unusual and unseasonal for the time of year. We crossed over to the beautiful riverside walk, strolled up by the castle and sat and watched all the hotair balloons rise into the blue sky, Stunning! That picture will stay in my mind for a long time.
I would say, stay in the Sheraton Krakow, but only if you get a good price. In our estimation it really is only 4 star, so if you go with that expectation then you'l be fine.

Room Tip: We were in room 240, its an average room, but was quiet.
  • Stayed: January 2013, traveled with family
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1  Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

This hotel matches with the expectations linked to his name.
The service is excellent.
The bedroom, although with some old stile furniture, is nice and comfortable with a big bed!
The location is a little far from the main square. It is about 15-20 min walk from the main train station. It is close to the river and the castle, so the view is nice.

We had the Starwood card so we had internet wifii and breakfast included. if not the internet is not included.

  • Stayed: January 2013, traveled as a couple
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1  Thank CrissiCri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 10, 2013

Dear Guest,

Thank you very much for your positive feedback, it is real pleasure to receive valuable comments from Starwood loyal guest.

We are glad you enjoyed your stay with us at Sheraton Krakow Hotel.
Indeed – our location allows admiring wonderful river & castle views.
Your comments about our ‘excellent’ staff are highly appreciated and have been shared with our Team members – it will surely be an amazing motivator to all the associates.

Thank you once again. We look forward to welcoming you back soon.

Kind regards & best wishes for 2013!

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013

We stayed at the Sheraton for 3 nights over new year and had a really comfortable, pleasant stay. The king size beds were great and very comfortable and we had a peaceful sleep each night. The breakfast is considerably overpriced at approximately £18, despite the considerable selection. However, with a 24 hour supermarket just across the road, you can pick up some really cheap supplies from here and can avoid the hotel's expensive breakfast entirely.
The hotel's bar/restaurant ("Someplace Else") is also really nice and has plenty of sport on the many TVs if you're that way inclined. The food and drink is, naturally, more expensive than what you'd find in regular pubs and eateries on the street, but at £3 a pint and £10 for a main meal (which are decent in size and quality), it's not above and beyond what Brits would expect to pay at home.
The staff spoke excellent English and were very helpful. The location is great and it's only a 15 minute walk into the central square, whilst also overlooking the impressive castle and river.
All-in-all, I can't fault it and would definitely recommend it as a place to stop if you're in Krakow.

Room Tip: Hard to say; we were on the 5th floor and found it to be nice and quiet.
  • Stayed: January 2013, traveled with friends
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Thank msprichj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 15, 2013

Dear Guest,

We truly appreciate your valuable feedback.

I am delighted that you had such a great nights sleep on our Sweet Sleeper Bed®, I believe it is very important part of the stay at your home away from home.

Thank you for mentioning the SomePlace Else Bar with delicious Tex-Mex cuisine and amazing sports atmosphere – watching the game on one of our 9 new TV screens in HD quality can be really a wonderful experience.

I truly hope that we will have the pleasure of welcoming you back at Sheraton Krakow Hotel and highly recommend staying in one of our Club rooms. It will allow you to enjoy not only the space, comfort and river /castle view but exclusive access to the Club Lounge as well, where breakfast and afternoon snacks & drinks are included.

Kind regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#22 Luxury Hotel in Krakow
Price Range: $118 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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