We stayed in this hotel over the New Year. My husband and I and our two adult daughters arrived on New Years Eve for 4 nights. I had booked a double and a twin room through Travel Republic. I emailed the hotel the week before we arrived to make sure we were allocated the twin room, as this has been problematic for us in the past in other hotels. I received a prompt friendly reply confirming they would meet our request. I also booked a table in the Someplace Else restaurant for New Years Eve, by email with no problem.
We had pre-booked our airport transfer with Krakow-airport-express. This was an excellent service, the transfer to the hotel cost €19 and took about 25mins. We arrived at the hotel at about 4.30pm, tired and anxious to rest before dinner. The receptionist was a little standoffish, bordering on unfriendly. It took her ages to check us in. While we were waiting, two other people arrived and were checked in very speedily. I asked the receptionist if she was trying to accommodate us on the same floor and I said if that was proving a problem for her, then not to worry as it wasn't an issue for us. She didn't answer me. She eventually produced the room keys after 20mins. She then asked us if we needed help with our luggage and we said no thank you, we'l manage no problem. She kinda smirked, pointed at the luggage and said 'all of that'? We had one piece of hand luggage each and two suitcases between us, perfectly manageable.
We were allocated rooms on the second floor. The double room was fine, nothing special, really nothing 5 star about it, just your average hotel room. The safe didn't work and we rang down to reception to let them know. She proceeded to give my husband instructions on how to use it. He told her he knew how to use it, but it just wasn't working. She said she would send someone up. She sent the porter up to show us how to use it. The porter took one look and said oh this isn't working, I will have to get maintenance. The maintenance guy arrived with new batteries and the problem was sorted, though it did stop working the day after and he had to sort it again.
The double room overlooked the car park, which wasn't a problem for us and it was nice and quiet. The twin room was only ok. It had no natural light as the window looked onto the large inside lobby, which housed the Olive Restaurant and the Cube Bar. We found this a very strange set up for a 5 star hotel. It was like being in an inside cabin of a cruise ship. On the plus side the beds and pillows were very comfortable, trademark Sheraton. My husband used the swimming pool, which is quiet small, but he found the sauna great.
We had dinner in the Someplace Else restaurant bar, it was really only ok. The place was practically empty, which was surprising given it was New Years Eve. Again staff a bit brisk and standoffish, maybe it's just the Polish way. We had a few cocktails after dinner and then headed for the Square, which was amazing. The atmosphere was electric, with a live band and a massive crowd. We stayed outside the Vis a Vis bar and had great craic with a Polish couple we met there. It was a very memorable night.
On our second day we were notified by the hotel that they were undertaking remedial work on the lobby floor, which meant that the Olive Restaurant and Cube Bar were closed for the rest of our stay. They sanded and varnished the floor over 4 days, the smell of varnish overpowering. Again we felt this really fell short of 5 star hotel standard, closing the majority of its facilities to hotel guests for an extended period is not good enough. FYI, there is an ATM round the back of reception, we didn't know it was there until we were leaving and saw the sign way over in the corner. Also we got a great exchange rate for our euro up in the Square. It is the bureau along the same side as the 24hr supermarket, thanks to the tip on TA forum.
We absolutely loved Krakow. It is a beautiful city with plenty to do and see, even though this was a second visit for myself and my husband, we loved it more second time round. We used the Krakow airport express company again for the Auschwitz/Birkenau tour and the tour of the Saltmines. Again they were efficient and friendly. We changed our pre-booked times with them at short notice and it was no problem.
Overall we had a great visit to Krakow. Food and drink very reasonable. We would highly recommend the Argentine Grill Piemento, up near the Mbassy Irish Bar. It was first class. Our hotel stay was ok, but for us it fell short of 5 star. No atmosphere at all in the place. The best thing about this hotel is its location. It's ten minutes walk to the Square and right across the road from the river. We stepped outside on NY's day, to glorious sunshine, very unusual and unseasonal for the time of year. We crossed over to the beautiful riverside walk, strolled up by the castle and sat and watched all the hotair balloons rise into the blue sky, Stunning! That picture will stay in my mind for a long time.
I would say, stay in the Sheraton Krakow, but only if you get a good price. In our estimation it really is only 4 star, so if you go with that expectation then you'l be fine.
- Official Description (provided by the hotel):
- Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Cancelon, TripOnline SA, Priceline and HotelQuickly so you can book your Sheraton Grand Krakow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Krakow
- Krakow Sheraton