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Reviews (2,291)
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Reviewed January 2, 2013

Stayed here for three nights over the New Year period. Hotel has wonderful facilities including complimentary use of the gym, pool and sauna. There are several bars spotted around including a wide selection of Vodka (if that's your thing) and an ajoining sports bar which is very comfortable and does great food too.

The price is very good value for money, we booked a few month in advance and paid around £150 for 3 nights, 2 people which is outstandingly cheap considering what you get.

The concierge facilities were very helpful and made reservations in resturants recommended which were all excellent calls.

We walked everywhere when in Krakow, it is a little over 10 - 15 minutes to the main square, less than 5 mins to Wawel castle which respresents a very good location. The hotel overlooks both the castle and the Wisla River.

I have not a bad work to speak for the Sheraton, Krakow! Enjoy!

Room Tip: Deluxe Room features a view of Wawel castle although I would hesitate to suggest it is worth the extra money - the view we got was mostly of the adjoining building with perhaps 20% the castle. Still can't have it all(!)
  • Stayed: January 2013, traveled as a couple
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1  Thank Mac_in_a_sack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

NYE was extraordinarily well organized. Great light show in the big hotel lobby. We shared a table with guests from all over the world. Excellent wine was included, fantastic food. My best NYE experience in Cracow and I'm from here!

  • Stayed: December 2012
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Thank Spookduke87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 2, 2013

Dear Guest,

May we thank you for taking the time to share such a positive review on Trip Advisor, it surely is a wonderful message for us to start the New Year with.

Our Sheraton Krakow Hotel team is delighted to hear you enjoyed the event – we hope we will be able to welcome you again in 2013 to celebrate the incoming special moments like the New Year’s Eve.

Thank you once again, best wishes for 2013 – we look forward to your next visit.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

We used this hotel as a base for 3 night long weekend break in Krakow. At £110 per night this hotel proved to be the perfect combination of comfort and value. The staff could not have done more to help! Location proved to be ideal with fabulous views of the cathedral and castle and just a 10 minute walk to the hub of the old town. We will return!

Stayed: December 2012, traveled with family
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 2, 2013

Dear Guest,

I am pleased to read you enjoyed the stay at Sheraton Krakow Hotel.

It will be a pleasure to share your generous review with the team, what a great appreciation and motivator to hear that they ‘could not have done more to help’. Thank you.

Wonderful to read as well that our location was so much to your liking, I have to agree that we are in an extremely convenient part of Krakow - close to the local attractions, which also allows our guests to enjoy the exceptional views on the Wawel Castle and Wisla river from the hotel.

Once again - thank you.
Sheraton Krakow Team wishes you all the best in 2013 & looks forward to welcoming you soon!

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

we chose this hotel for its location next to the river and under the castle and the price we thought seemed good value. good turned out to be excellent, the service was fantastic we knew the location was right and the sports bar turned out to be the icing on the cake lovely relaxed bar to round off the enjoyable days in a beautiful city

  • Stayed: April 2012, traveled with friends
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Thank JohnMallett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 6, 2013

Dear Guest,

I am extremely pleased we lived up or even exceeded your expectations and particularly heartened to read the comment regarding the fantastic service.

I agree – the SomePlace Else bar with the ‘relaxed’ atmosphere is simply amazing, perfect place to enjoy the Tex-Mex food and support your favorite sports team while watching the matches on 9 new TVs in HD-quality.

Your comments have been shared with the team and are very much appreciated.

We look forward to your next visit.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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Reviewed December 29, 2012

Recently stayed here with my brother for a holiday on a staff rate and it was absolutely amazing! The service was perfect and so was the room. We didn't have one problem at all. The sports bar is very nice as well and its just a short walk to the main square. I'm 100% sure i'll be back next year!!

  • Stayed: December 2012, traveled with family
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Thank lawrance63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 3, 2013

Dear Guest,

Thank you for your glowing review regarding the recent ‘amazing’ stay with us.

We could not be happier to hear that we are the hotel of your choice whenever travelling to Krakow. It is and will be our utmost pleasure to make you feel welcomed, we already await your next visit at Sheraton Krakow Hotel.

Best regards & best wishes for 2013!

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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