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Reviews (2,288)
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1,261 - 1,266 of 2,288 reviews
Reviewed December 17, 2012

This was a return visit after 4 years and the hotel was just as good now as it was then. Lovely young staff, most helpful and polite. Bedroom was very comfortable, 2 queen size beds, river view, lots of towels and a good hairdryer. Oh and the shower was excellent too. The hotel was decorated beautifully for Christmas (amazing tree). The Cube bar is a lovely place for a drink and free nibbles - not too expensive either. Breakfast was marvellous - a huge selection of everything you could want (and more) and eggs cooked to order. If I had a gripe it would be that the sports bar was closed for a private function on one night and it would have been helpful to know of this in advance. All in all a most excellent hotel and a great location.

Room Tip: Ask for a river view
  • Stayed: December 2012, traveled with friends
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2  Thank blackeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded January 3, 2013

Dear Guest,

Thank you for the gracious review regarding your stay in Krakow.

It is pleasing to read that you had a lovely second visit at our hotel and that you find us ‘as good now as it was then’. This makes for a wonderful appreciation towards out team members and their every day efforts, both visible and those behind the scenes, which succeed in our consistency in providing the 5* service & keeping up the hotel in a very good standard .

Your praising words like ‘excellent hotel and a great location’ will surely keep me and Sheraton Krakow Hotel Team even more motivated, thank you.

I sincerely hope that we will have the opportunity to welcome you again soon, rest assured we will do our best to meet or even exceed your expectations again.

Kindest regards & wishes of a Happy New Year 2013!

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2012

We spend a long weekend at Sheraton in Krakow and felt it was a excellent stay. They aced all the important stuff - great service, warm feeling, clean rooms, central location and perfect breakfast. With very reasonable prices (at least the one we got - via discount on a hotels.com search) we can only give all 5 stars with this review.

My girlsfriend tried the fitness room and came back satisfied with the equipment. I tried the hotel/lobby bar and had a decent coffee. The hotel made us feel welcome - "even" though we were travelling with our 11 month old daughter. Again - good professional service, all the way from reception to room to breakfast.

The place was decorated for Christmas - and that did'nt make thinsg worse. Lights and stars, a big beautiful tree and cheerful music. Yes, christmas had come to Krakow and we had a fantastic time - in the town and at the hotel. So we strongly recommend!

Room Tip: ask for room with lake-view. stunning
  • Stayed: December 2012, traveled with family
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Thank kaldivstgn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

We recently stayed here with our young son. The hotel is surrounded by some of Krakow's most beautiful buildings and is situated on Vistula River. The hotel is as you would expect from an international chain - clean, warm, and slightly souless decor!! However the staff are very pleasant and helpful. Any queries or requests were dealt with quickly. The breakfast is extremely good, plenty of options. I would recommend this hotel to anyone visiting the beautiful city of Krakow.

  • Stayed: December 2012, traveled with family
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Thank Hilary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded December 20, 2012

Dear Guest,

May we thank you for staying with us and for taking the time to share such a positive review on Trip Advisor.

There is nothing better than knowing that we have succeeded in delivering excellent service so that our guests wish to return and recommend us to others. Thank you.
Our Chef will be delighted that you enjoyed the quality & selection of the buffet breakfast at The Olive Restaurant, indeed – it is well worth getting up for.

We hope that your travel brings you back to our beautiful city soon and we will have the pleasure of welcoming you again at Sheraton Krakow Hotel.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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Reviewed December 8, 2012

We arrived at the hotel and up-graded to a club room which is a must do! Well worth the extra.

Room was spacious, cosy and had fabulous views of the river and castle.

This hotel lived up and exceeded our expectations. Breakfast was superb and all the staff that we had dealings were very helpful and polite.

Hotel was ideally situated and we walked into the square every evening approx. 20 mins.

James and I are swan lovers and it was great to cross over the road to the river and feed them most mornings. Sorry Sheraton but we did steal some of your lovely bread rolls!

I would certainly recommend this hotel to all - we had a fab time!!

Room Tip: Upgrade to Club status
  • Stayed: November 2012, traveled as a couple
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1  Thank DianeandJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded December 11, 2012

Dear Guest,

Thank you for taking the time to share your memories of a fabulous time at Sheraton Krakow Hotel.

Very pleasing to read that you had a great stay with us, agree the location in the city center and on the bank of Vistula river - is very handy. Indeed - perfect for swan lovers as well.

On top of it - our spacious Club rooms enhance Krakow’s experience with lovely views they offer.

Your feedback regarding breakfast is also highly appreciated along with the lovely compliment to our Pastry Team – thank you very much.

Thank you once again and we look forward to having you stay with soon.
Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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Reviewed December 8, 2012

We went to Poland on Holiday last week, We stayed in Sheraton hotel. I cannot complain about anything, the service was fast and perfect. And what is the most important for me, hotel was clean and it was very warm inside:)

  • Stayed: November 2012, traveled with family
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1  Thank Ana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded December 18, 2012

Dear Guest,

Thank you for the feedback following your recent stay at Sheraton Krakow Hotel.

I’m pleased to hear that you appreciated the comfort of our hotel & helpful attitude of our associates.

As the winter time has come to Krakow there is nothing better than to enjoy a stroll in the snowy city center and visit to the Christmas Market.

It is event better when you can come back to the warm interiors of the home away from home.

We look forward to your next visit, in the meantime you can bring back the memories watching views from our live webcam at: http://www.sheratonkrakowview.com/


Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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