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Reviewed December 14, 2012

We recently stayed here with our young son. The hotel is surrounded by some of Krakow's most beautiful buildings and is situated on Vistula River. The hotel is as you would expect from an international chain - clean, warm, and slightly souless decor!! However the staff are very pleasant and helpful. Any queries or requests were dealt with quickly. The breakfast is extremely good, plenty of options. I would recommend this hotel to anyone visiting the beautiful city of Krakow.

  • Stayed: December 2012, traveled with family
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Thank Hilary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded December 20, 2012

Dear Guest,

May we thank you for staying with us and for taking the time to share such a positive review on Trip Advisor.

There is nothing better than knowing that we have succeeded in delivering excellent service so that our guests wish to return and recommend us to others. Thank you.
Our Chef will be delighted that you enjoyed the quality & selection of the buffet breakfast at The Olive Restaurant, indeed – it is well worth getting up for.

We hope that your travel brings you back to our beautiful city soon and we will have the pleasure of welcoming you again at Sheraton Krakow Hotel.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012

We arrived at the hotel and up-graded to a club room which is a must do! Well worth the extra.

Room was spacious, cosy and had fabulous views of the river and castle.

This hotel lived up and exceeded our expectations. Breakfast was superb and all the staff that we had dealings were very helpful and polite.

Hotel was ideally situated and we walked into the square every evening approx. 20 mins.

James and I are swan lovers and it was great to cross over the road to the river and feed them most mornings. Sorry Sheraton but we did steal some of your lovely bread rolls!

I would certainly recommend this hotel to all - we had a fab time!!

Room Tip: Upgrade to Club status
  • Stayed: November 2012, traveled as a couple
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1  Thank DianeandJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded December 11, 2012

Dear Guest,

Thank you for taking the time to share your memories of a fabulous time at Sheraton Krakow Hotel.

Very pleasing to read that you had a great stay with us, agree the location in the city center and on the bank of Vistula river - is very handy. Indeed - perfect for swan lovers as well.

On top of it - our spacious Club rooms enhance Krakow’s experience with lovely views they offer.

Your feedback regarding breakfast is also highly appreciated along with the lovely compliment to our Pastry Team – thank you very much.

Thank you once again and we look forward to having you stay with soon.
Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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Reviewed December 8, 2012

We went to Poland on Holiday last week, We stayed in Sheraton hotel. I cannot complain about anything, the service was fast and perfect. And what is the most important for me, hotel was clean and it was very warm inside:)

  • Stayed: November 2012, traveled with family
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1  Thank Ana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded December 18, 2012

Dear Guest,

Thank you for the feedback following your recent stay at Sheraton Krakow Hotel.

I’m pleased to hear that you appreciated the comfort of our hotel & helpful attitude of our associates.

As the winter time has come to Krakow there is nothing better than to enjoy a stroll in the snowy city center and visit to the Christmas Market.

It is event better when you can come back to the warm interiors of the home away from home.

We look forward to your next visit, in the meantime you can bring back the memories watching views from our live webcam at: http://www.sheratonkrakowview.com/


Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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Reviewed December 2, 2012

Great hotel just on the outskirts of the old town. We stayed for 4 nights and found the hotel to be everything we needed friendly helpful staff, large spacious room, great gym facilities and an excellent breakfast! Only negative is the lack of free wifi in your room especially as most places (cafes/bars/restaurants) in Krakow offer this, wifi was available in the lobby for free or internet access was available in the gym therfore what difference would it make to have it in your hotel room? Despite this we would reccomend this as a place to stay.

  • Stayed: November 2012, traveled as a couple
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2  Thank TheLambs2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for your stay at Sheraton Krakow Hotel and the time devoted to provide us with the valuable feedback.
Our team members will be surely delighted to read you have described them as friendly and helpful. It is a wonderful way to motivate our associates and make them feel appreciated, thank you.

We invite our guests who would like to have free Internet access to the Link @ Sheraton (where 4 computers & printer are available 24h/day) and to our restaurant, gym, bars & spacious atrium.
Booking a Club room or room of a higher standard is also recommended as followed by a numerous additional benefits – including free Wifi & wired connection as well.

Once again, thank you for your time to write this nice review and hope to see you soon at Sheraton Krakow Hotel again.


Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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Reviewed December 2, 2012 via mobile

We visited Krakow for my birthday at the end of November. The Sheraton Hotel was a good choice, as it is in the immediate neighbourhood of the Old Town and has nice views over the Vistula River and the Wawel Castle. We had considered another hotel at first, a much smaller boutique hotel, situated on Krakow's oldest street, but had finally abandoned the idea, as the hotel lacked parking space. Sheraton Hotel Krakow has a big parking both outside and underground ( for a fee). We occupied a club floor room, and so enjoyed free drinks all day long and happy hour snacks at the Club Lounge. Rooms at Club floor are ok, not very spacious but comfortable and well-appointed. The hotel sent me a birthday cake on the house. The Irish pub called "Some Place Else" has good service, nice finger food and a large choice of beverages. The main restaurant "The Olive" serves breakfast ( which was good, plenty of choices, great choice of freshly baked breads, salmon, chicken terrine, good coffee, fast and helpful staff.) We also had dinner here once and although the menu carte looked great, the food wasn't exquisite, it was average, actually. I had the worst inspiration of ordering Argentinean beef and I asked it to be well done but it was way overcooked and dry, couldn't eat it, it was unchewable. My husband had some game meats and they tasted good. Service in the restaurant was impeccable, though. Very fast check-in and check- out and helpful and polite staff at the lobby.

  • Stayed: November 2012
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Thank obsessedbytravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for sharing your feedback and celebrating your birthday with us, it is wonderful you find Sheraton Krakow Hotel a ‘good choice’.

Indeed, the hotel can boast of ideal location with wonderful views, which you could surely enjoy from Club room as well. I personally encourage to admire the sights of Kraków with Wawel Castle from our Roof Top Terrace & Lounge Bar during summer season.

I can see you have experienced Sheraton Krakow with all its assets – starting from the Club Lounge and its selection of snacks & drinks, through the SomePlace Else bar with variety of beverages and Tex-Mex food, topping it up with The Olive – where the breakfast offer is usually described by our guests in words: ‘leaves nothing to be desired’.
It is saddening though, that our a la carte dishes at main restaurant did not meet your expectations, rest assured I will pass your comment to our Executive Chef and his team.

Sheraton Krakow team and I once again thank for your constructive review and we would be delighted to welcome you again in the future.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel

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