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“Very pleasant stay”

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Sheraton Grand Krakow
Ranked #36 of 258 Hotels in Krakow
Certificate of Excellence
Chelmsford, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very pleasant stay”
Reviewed November 4, 2012

Four of us checked in to two standard rooms on the third floor. facilities were as expected. Spotless bathroom, comfortable beds and all the extras you get at an international quality hotel chain. Fluffy white towels and bathrobes, plenty of hanging space, safe and plenty of room. The staff were infallibly helpful and nothing was too much trouble, from booking a taxi (cheaper via the hotel than outside) to storing our luggage on the last day, even though our flight was late that afternoon. The breakfast was ample and you were encouraged to help yourself to generous portions. The Sports Bar staff were lovely, friendly and helpful, and drinks and food were served promptly and always with a smile. The girls shorts were a distraction , but a very nice one! Access to all local facilities were easy, and weather permitting, within walking distance, especially Wawel castle and Cathedral. On our last day (of 4) we walked along the Wisla River to the Jewish Quarter and back in a morning. I cannot recommend it highly enough. The off season rate we enjoyed made it a no brainer. You won't go far wrong booking here for a very enjoyable stay in this beautiful City.

Room Tip: There are no bad rooms, just ones with better views
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  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
Thank Neil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Aberdeen, Scotland, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 30, 2012

The Sheraton in Krakow is a great hotel near the city centre and the castle.
We were upgraded to a room with a view of the castle, as we were celebrating our Wedding Anniversary.
All the staff were very friendly and polite.
Breakfast was great and well worth having as it sets you up for the day
I would definately recommend this hotel

Room Tip: If you are celebrating something during your stay its worth mentioning when you book
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 27, 2012

This immaculate property is across the gorgeous walkway and parkway from the Wisla River and a comfortable walk to the Old Town and the castle. The walkway along the Wisla River is full of folk out for an evening stroll. The hotel staff is warm friendly, personable, most helpful and accommodating.

Our room was spotless.

The breakfast buffet is a cornucopia of variety and quality. The fruits are fresh and diverse. It took disciple to not over indulge.

The hotel offers Mercedes-Benz car service to and from the airport. There is a fee yet will worth it. We received an email from the hotel about this service. All details were arranged via email and were executed without a hitch.

Our in-bound driver Christopher was punctual and patiently waiting for us as we entered the arrivals hall holding a sign with our names. Our out-bound driver Artur was patiently and punctually waiting for us in the hotel lobby for our return to the airport.

It was fun sharing conversation with both Christopher and Artur as we learned more about them, Krakow and confirmed the challenges of the Polish language. They chuckled along with us.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraków
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 27, 2012

The hotel has a perfect location-very close to Wawel Castle and the Main Square. Despite of that, your window view may be disappointing.
Our room - junior suite - was not so spacious as we supposed. It was well equipped with a comfortable big size bed.
The bathroom was disappointing - small, with a bathtub only, no shower...
Breakfast is served in a very nice open space but always crowded. The staff seems not to manage with all the tables being cleaned up. The selection of products does not surprise, although you will always find something tasty. "Some place else" is a nice, worth recommending place.
The service at the hotel is rather good.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank je_suis_en_route
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grudziac
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 26, 2012

The key secret of the Sheaton Krakow is its location. Right near the Wawel castle. That rocks! Easy accesible by public transport from the airport and from the main train station. Solid hotel in good shape with a nice selection for breakfast. In the evening there are some foods served in the Club lounge. As a SPG Platinum member I was upgraded to a juinior suite. That was nice but not overy exciting compared to other five star hotels. Swimming pool is in the basement.

I would give it a five but having in mind that costs in this hotel are much higher than in other hotels with equally good location I rate it as a four (still very good).

Room Tip: Best view with river or Wawel view rooms
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank gosiacieslakowska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 24, 2012 via mobile

As this was our first visit to Krakow we chose this hotel feeling confident that the standard would be guaranteed. We were not disappointed - the location is lovely overlooking the river and beside the castle. All the staff were very courteous and helpful. There is a great choice for breakfast and the rooms were spotless and beds very comfortable.
The only annoying thing was the fact that they only offer free wifi in public areas!
Overall a very enjoyable stay.

Stayed October 2012, traveled with family
Helpful?
Thank WillandDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 21, 2012

Very solid, nice hotel. American style design and comfort. Friendly staff, comfortable rooms and a nice breakfast buffet. Conveniently located with a 5 minute walk to the castle and 15 minutes to the center of the Old Town. Nice location on the river...great for a late afternoon stroll. We had to leave for a very early morning flight so the staff packed us a very large and nice breakfast to go.

Room Tip: Club floor rooms a bonus with the Club lounge
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank JRLAW10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, October 24, 2012
Dear Guest,

Thank you for your encouraging words.

We were particularly pleased you enjoyed our breakfast – both the buffet one, as well as the take-away option.

Our Food & Beverage team always strives to impress with their food creations not only by the way they look, but also by impressive taste, flavor and selection of components.
Glad to know you enjoyed it.

Indeed, our location it is a wonderful advantage as it allows to reach the most major attractions on foot and on the other hand – to have a relaxing stroll along the river and near the Wawel castle.

We hope your plans bring you to Krakow soon and we will be able to welcome you again.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#21 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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