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“Great location”

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Sheraton Grand Krakow
Ranked #32 of 256 Hotels in Krakow
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great location”
Reviewed October 21, 2012

We stayed at thia hotel for three nights. Location provides excellent base for exploring Krakow on foot. Nice view of the Wawl castle and the river.
Breakfast was pretty good with lots of choice. Staff was friendly and provided help when we wanted to book a trip to Aushwitz (btw you should book a private tour and guide as we did. It costs a bit more but it will give you a better understanding and provides opportunity to ask questions).

  • Stayed September 2012, traveled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snarbies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (386)
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English first
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 18, 2012 via mobile

Stayed two days at hotel and found it to be clean, centrally located with adequate accommodations. Service was very good and morning breakfast buffet well worth it. Although we found the bathroom to be somewhat small, it was clean and well-appointed. Location of hotel is perfect for sightseeing Old City of Krakow and the river in front makes it charming and romantic.

Would stay again when in Krakow.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2hi2cu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton
Level Contributor
88 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 18, 2012

This hotel is located just outside the main city area overlooking the river but is still only a short walk (10 minutes) to the main square. The hotel is modern and has good sized rooms which are well equipped. The large king size beds are really comfortable. We stayed in a club room which are on the 4th floor (top floor) but strangely the club lounge is on the 1st floor. I wonder if the club rooms were once on the 1st floor but possible noise from the large atrium area which contains the restaurant and bar might have drawn some complaints from club room users. Overall a very good hotel well worth using if you visit Krakow

Room Tip: Ask to be located in as high a floor as possible and also ask for a room which does not have access...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sevvynuneaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, VT
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 13, 2012

We were in Europe for business, but had added a week in Krakow to the trip for pleasure. This hotel was the perfect choice. It has an exceptional location with wonderful views of the Wawel Castle and Vistula river, and is an easy walk to everything you want to see and do. The rooms are spacious and very well designed for both comfort and ease, including the bathroom, which had excellent lighting and sufficient space for all the toiletries many women carry when traveling! Their own amenities were also very nice. And attention is also given to the needs of business travelers -- which was also important to us even though this stop was just "for pleasure."
The Executive lounge is one of the best we've experienced anywhere, serving a large and diverse variety of hot entrees and delicious hors d'oeuvres and desserts, reflecting local and international fare, made with high quality ingredients and beautifully presented. These included various types of salmon, shrimp, seafood salads, beef carpaccio, various pork specialties, cheeses, fresh fruits, and breads, and desserts that were as scrumptious as they looked! Also, an "open bar" with sparkling, white and red wines, local beer (which according to my husband was quite good). And miscellaneous snacks are available throughout the day and evening (canisters of various nuts and dried fruit, for example) along with coffee/tea, cappuccino or espresso.
Everyone in the hotel was helpful and spoke excellent English. The concierge recommended some wonderful concerts along with restaurants and other attractions that enriched our visit.
We would visit Krakow again because it is a beautiful, warm and fascinating city with an illustrious history, and this will definitely be where we stay. While there are some other quaint, local hotels that are very charming and filled with character and atmosphere, we found the balance of modern, reliable conveniences, clean spacious and very well appointed rooms and bathrooms, combined with its location and proximity to Wawel castle, to win out! For us, the "charm" came from the people and comfort of this hotel.

Room Tip: Corner suites are especially luxurious, especially if you ask for one with a view of the Wawel Royal...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AMatlins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 9, 2012 via mobile

Stayed at the Sheraton for 4 nights in a suite. The television did not work and despite many complaints and visits from the engineers there was a reluctance to do anything other than to say that it would be fixed in 10 minutes. Needless to say we had 4 days without a working television. The staff do not respond and are not attentive. The service level is abyssmal when you consider the very high price. If you want service try another hotel chain. One bright note the location is excellent and probably sells the hotel as the service certainly doesn't.

Stayed October 2012, traveled with family
Helpful?
4 Thank BobMichele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, October 10, 2012
Dear Guest,

Thank you for your comprehensive review on your recent visit at our hotel.

I personally feel sad to read that you did not enjoy your stay with us and would like to apologize for all inconveniences caused to you.

What makes me even more dissapointed is that we usually receive positive comments on our service level and that it is one of the main reasons for people chosing our hotel.

During last week, we conducted an upgrade to our TV system for the entire hotel. This in order to increase the number of TV channels we offer and to change them to digital quality. This upgrade seems to have had a negative impact on your room in particular. Hence I would like to discuss the matter further with you offline. May I please ask you to contact me via gsc.krakow@sheraton.com.

Best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
89 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 8, 2012

We stayed in a deluxe room on the 3rd floor overlooking the river (worth paying the extra for to wake up to a great view in the morning!) The bed was very comfortable and the room had all of the amenities you would expect from the Sheraton. The staff at the hotel were friendly and helpful. As the trip to Krakow was part of my birthday celebration the staff even delivered a complimentary birthday cake to the room which was a really nice surprise and testament to the great service we received. The rooftop bar is worth a visit if you wish to enjoy a few drinks overlooking Wawel castle. The Main Square is about a 5-10 minute walk from the hotel.

After reading some of the previous reviews regarding noise it is also probably worth mentioning that during our stay there were a few private events being held late into the night. The hotel however had closed off some of the firedoors (my guess was to keep the noise to a minimum) which seemed to do the trick and our stay was certainly not disturbed by other guests.

I would definitely recommend if looking for a comfortable stay in Krakow, the hotel is however very ‘generic’ (as you would expect from a chain hotel) so those travellers expecting character may wish to look elsewhere.

Room Tip: If possible stay in a river view room
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, October 11, 2012
Dear Guest,

May we thank you for choosing to stay with Sheraton Krakow Hotel and for taking the time to share your feedback with us.

Wonderful to read you have chosen Krakow as a destination for your birthday celebration – our Pastry Team do their best to enhance this special day with a special sweet treat, glad you enjoyed it.

I am particularly delighted that you have mentioned our Roof Top Terrace & Lounge Bar which indeed offers unforgettable views over Krakow.

Rest assured I will pass your comments on to my Team as there really is nothing more motivating than hearing that a guest has left the hotel with pleasant memories.

We look forward to your next visit.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 8, 2012

Great check in/out, great concierge service, good breakfast, sensational location.
A short walk to Wawel Castle. Employ a guide at the entry gate. If you are lucky enough to employ Elizabeth you will be priveledged to be in the company of a Polish patriot. You will come to understand from the heart as well as history what it means to be Polish. You will appreciate the importance of the church and Pope in saving this country. Spend a good half day or more at the Castle before moving to the city centre for another treat.

Room Tip: Go for a river view
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoldCoastOzzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#19 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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