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“Good hotel”

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Radisson Blu Hotel Krakow
Ranked #24 of 259 Hotels in Krakow
Certificate of Excellence
london
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good hotel”
Reviewed December 31, 2012

We stayed here in December. It was a nice hotel. The room was nice however there seemed to be a smell of sewage constantly in our bathroom, but it wasn't unbearable! Also the tea and coffee don't get refilled, we stayed three nights and used it all on the first day and it wasn't refilled, but this is only a minor thing! The hotel bar was nice, they do lovely cocktails! Good location near the old town, would stay here again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steph d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, January 2, 2013
Dear steph d ,

I appreciate the moment of time that you have contributed into allowing us to know more about our hotel.

Your point of view is the most important and essential to us.
I have forwarded your comment to our Housekeeping Manager in order to follow up regarding the refilling.

I am looking forward to welcoming you again in the nearest future.

With the very best regards from Krakow,

Nino D. Rosenlund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (352)
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Maidstone, Kent
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed December 27, 2012

Stayed here in December for a short break.
We got a quote from the concierge via e-mail (a few weeks before) for a taxi from the airport but we found cheaper on the internet. The hotel is about 30 mins from Krakow Airport.
Check in was nice and easy. Reception staff and concierge speak perfect English and will help you with almost anything!
The location of the hotel was fine for us, even in sub zero temperature. It is about a 5 - 10 minute walk to the main square and about the same to the castle. The road outside is busy but for us was not a problem. I liked it that the hotel had a pull in point for taxi drop off / pick up.
The room we had was standard but was a very good size. The bed unfortunately was two singles with two separate duvets, even though we requested a double. Minor point. The TV unit is like R2D2, which is a TV stand, mini bar, shelf all in one. A bit old fashioned (no LCD) but again, not a major problem.
The bathroom was well equipped, clean, but unfortunately the maids were a bit stingy on soap and the shower screen leaked (why do all hotels have this?!??!) - there was fresh bottled water in the bathroom which was free, and therefore a nice touch.
The room was very comfortable, the temperature was perfect for winter time and there was no outside noise at all (we faced the castle.)
Breakfast was a bit hit and miss. First two days was great, spot on even, scrambled eggs, bacon, mushrooms, tomato, potatoes, lots of cheese, freshly squeezed orange juice, fresh bread, yoghurts. On the last day something went wrong, the cooked food was not replenished quick enough and when it did appear it was not good. Shame.
The hotel bar looks really nice. But thats about as far as it goes. Service is SO SLOW and you get frowned upon when you try and make a point that waiting 20 minutes for 2 beers is unacceptable. If the hotel could do 1 thing better, it would be to make the bar bigger and get more capable staff who are used to running a busy bar, not someone who is happy to plod along at work...
Overall, a couple of gripes, but a fantastic stay. I'd probably stay here again.

Room Tip: face the castle
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scruffty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, January 2, 2013
Dear scruffty,

Thank you very much for your detailed feedback and for your comments following your stay with us.
Feedback is as I am sure you can appreciate an essential tool that we use in our business to ensure that the levels of customer service we provide maintain, and enhance the already very good reputation that is with the Radisson Blu Hotel Krakow.

I am sorry that you had to wait for your during due the service that night.
We are planning to renovate the bar and we hope to be done end of February.

I am look forward to welcoming you back in the early future when next your travels bring you to Krakow!

Best Regards,

Nino Rosenlund
GENERAL MANAGER
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Dundee, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 16, 2012

We spent 4 nights in the Radisson Blu Hotel, Krakow during early December 2012 and found it to be a first class hotel. The rooms were spacious, extremely comfortable and serviced daily. The buffet breakfasts were excellent, with a complete range of both hot and cold food, which was re-stocked regularly. The hotel is also well located and only a few minutes walk from the Christmas market, castle and all the other attractions of the old city. The staff were efficient and friendly and I would highly recommend this hotel to anyone looking for a place to stay in Krakow

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, January 2, 2013
Dear Sandy541,

Thank you for posting your comments about our hotel in Tripadvisor.

I was pleased to read your wonderful review – it is always good to hear that our guests have had a wonderful experience.

I am looking very much forward to welcoming you in Krakow again.

With the very best regards,

Nino D. Rosenlund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdare, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 16, 2012

We stayed here for a long weekend from Thursday 6th to Monday 10th December. It was our first time in Poland, and Krakow is a wonderful place, We arrived at the hotel just before 12 midday and the check in was excellent. We were allocated a room straight away. The hotel receptionist was great and explained everyhting we needed to know about the hotel and the services it provided. She did ask if we wanted to upgrade our room from the standard room. We did not take this option and found that the standard room was excellent. The standard of cleanliness was excellent and the room was very well maintained and very comfortable. The hotel was lovely and warm, considering the outside temperature being -8 to -14C. We received a gift of complimentary sweets which was a nice gesture, considering that we were first time guests at this hotel. The breakfast service was very good and there was a large choice of breakfast options, hot breakfast, fresh fruits, cheeses, continental, e.t.c.
We did book trips through the hotel and these were also excellent. We visited the Jewish quarter and the Schindler Museum, Auswitch Birkeneua and The Salt Mines. On the trips we were picked up from the hotel, then taken a short distance to a central point where you would embark on different buses to go on your particular trip, All the trips that we did were excellent and Auswitch is a very moving experience. We had a wonderful weekend and the hotel is excellent and a very short walking distance to both the main square and the castle. There was a lovely Chritsmas market in the sqaure and the hot mulled wine certainly warmed us up.
The only thing that we would say as per other reviews was that the bar service was very slow. The male bar staff that did serve us one afternoon was very good, but we did find the young lady behind the bar to be a bit rude on some occassions. But this is only a minor complaint.
We would definitley stay at yhis hotel again and would recommend it to our friends.
Thanks to the hotel for making our weekend stay in Krakow a wonderful experience.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ManMac_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, January 2, 2013
Dear ManMac_12 ,

Thank you very much for sharing your detailed feedback with us regarding your stay.
I was glad to hear that you enjoyed your time in Krakow and had a pleasant stay.

I hope we can welcome you soon as a guest back in our hotel.

With the very best regards,

Nino Rosenlund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 15, 2012

I stayed here on a business trip and extended my stay the following weekend to explore Krakow.

The hotel has been fine, everything functioned correctly, and staff were responsive and did their job well.

My only complaint (and this is a really minor one) is that one of the mornings the bacon was a bit cold. If that's all I could find wrong, it can't be bad.

Stayed December 2012, traveled on business
Helpful?
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, January 2, 2013
Dear Tim S ,

Many thanks for your Tripadvisor review.

On behalf of our entire staff here at the Radisson Blu we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

With best regards,

Nino Rosenlund
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumfries
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed December 13, 2012 via mobile

Stayed here for 4 nights, and had an excellent stay. The hotel is ideally situated and it is easy to get out and explore from this base.
Check in was very quick and efficient, rooms are spacious and well furnished and kept very clean.
Staff are very friendly and helpful.
My only slight fault was the last morning was that the breakfast (bacon,sausages etc) was cold, but would not complain as the other mornings everything had been perfect with plenty of choice.
Would happily stay here again on another visit to Krakow.

Stayed December 2012, traveled as a couple
Helpful?
5 Thank Jimtud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, January 2, 2013
Dear Jimtud.

Thank you for your comments on TripAdvisor

I am delighted to learn that you enjoyed your stay with us.

Thank you and see you on your next visit to us!

With the very best regards from Krakow,

Nino Rosenlund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 12, 2012 via mobile

We stayed here for a long weekend in Dec 2012 and arrived to find a stunning snowy scene. The hotel is perfectly situated close to the Planty and just a few minutes walk from the Old Town and the Castle, so it was really easy to find after a day / evening out.

The rooms were a good size, heating was excellent and the reception/ housekeeping service prompt and efficient. We don't tend to eat breakfast, so took the room only option. I couldn't really ask more from a city weekend base, I will definitely look to u this hotel chain again on our travels. My only criticism was the service at the bar, only one member of staff seemed enthusiastic and efficient, going out of his way to make my favourite cocktail, the others actually walked the opposite direction when they saw a customer and were really sullen,this didn't just happen to us, we s others complaining too.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank Jayne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, January 2, 2013
Dear Jayne O

Thank you for taking the time to share your experience with us.

I am extremely sorry to learn that you were unhappy with the service in the bar.
I will take up your point with my bar manager.

See you soon again in the Radisson Blu Hotel

Best regards from the team

Nino Rosenlund
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel Krakow

Property: Radisson Blu Hotel Krakow
Address: Straszewskiego 17, Krakow 31-109, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Krakow
#3 Business Hotel in Krakow
#12 Family Hotel in Krakow
#13 Romantic Hotel in Krakow
#15 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Radisson Blu Hotel Krakow 5*
Number of rooms: 196
Official Description (provided by the hotel):
Radisson Blu Hotel Krakow is located next to the Planty Park, in the centre of Krakow. Main Market Square and the Royal Wawel Castle are only few steps away. This hotel offers 196 comfortable guest rooms, two great restaurants, including Milk&Co with amazing fish and seafood buffet. Guests can use here fitness center, beauty studio and eight professional meeting rooms. Free bicycles are available. This is an ideal choice for both business guests and tourists. ... more   less 
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Also Known As:
Radisson Blu Hotel, Krakow Hotel Krakow
Radisson Krakow
Radisson Hotel Krakow
Krakow Radisson

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