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“Does what it says on the box”

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Novotel Krakow City West
Ranked #52 of 260 Hotels in Krakow
Certificate of Excellence
Lodz, Poland
Level 4 Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Does what it says on the box”
Reviewed February 25, 2013

We stayed here for one night mid-February. The staff, rooms and breakfast were what I expect from a Novotel insomuch as they were professional, comfortable and tasty (in that order!). The bar area was very small, but I imagine most people wanting to visit Krakow do so to see the old town rather than hang out in their hotel. For sightseeing, the hotel is a little way from the old town but - when I checked prices, this Novotel was priced the same as the Ibis close to the old town. I don't know if this is the usual situation. For what it's worth, we stayed the following night in the Radisson Park Inn, which is also supposedly a 4* hotel and the standard was nowhere close to what we had at the Novotel.

Would i stay here again? Yes, I think even if I were being a tourist, I'd stay at this Novotel as it's quite calm.

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank Expat_in_Poland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, Manager at Novotel Krakow City West, responded to this review, March 5, 2013
Dear Guest,
Thank you for your stay at Novotel Krakow City West.
It's always nice to read positive comments from guests who did enjoy this place.
I am glad that you were happy with your stay and will share your comments with my team.
I have pleasure to inform you that in the next month, we begin the first stage of modernization, which aims to modernize the interior of the hotel and, including bar to enlarge the space. Novotel changes for the convenience and comfort of our guests. Warm invite you to visit us again. Nitin Bhatia - General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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Moscow, Russia
Level 6 Contributor
170 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed February 14, 2013

Stayed here for 5 nights, for business. Typical hotel with the same issues every time - not enough hangers, room cleaning as they want, not you, poor bath towels, etc.
But anyway overall feeling and rating is ok, somewhere between "average" and "very good" based on TA scale.
The biggest issue of the hotel is that it's based far away from the center and you always need a taxi, which costs between 20-30 zloty (5-8 euro).
The service in the hotel is ok.
I suppose that in this area this is good place to stay at.

  • Stayed February 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Vereshchagin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, General Manager at Novotel Krakow City West, responded to this review, February 21, 2013
Dear Guest,
Always with great attention I follow the opinions of our guests on the website.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured I have investigated your complaint and the necessary steps have been already taken to avoid such situation in the future.
Let me just shortly explain that even the hotel is not located in the city center for the convenience of our guests we offer a complimentary Shuttle Bus transfers 4 times a day. Then you can go to the Old Town and back without additional fee.
I am sorry that above information did not reach you.
Otherwise I thank you for positive comments and recomendation. I have shared them with the team. Positive feedback from satisfied clients is our greatest reward - thank you.
I am appreciate for choosing Novotel Kraków City West and we look forward to welcoming you again at Novotel.
Nitin Bhatia, General Manager
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Croydon, United Kingdom
Level 6 Contributor
846 reviews
248 hotel reviews
common_n_hotel_reviews_1bd8 1,136 helpful votes
Reviewed February 3, 2013

We have visited Krakow around 25 times and have now stayed often at this hotel (as well as the other Novotel at Centrum). This time we were there for 5 nights at end of January.

From the moment we arrived we were recognised and welcomed as regular returning guests, and this continued in the breakfast room, swimming pool and generally in the hotel. Off season in January, prices are much reduced and we decided to treat ourselves to the two-room suite which cost just PLN 250 (about £55) per night - less than we pay for an ordinary room in busier times.

The extra space, two sleeping areas, two toilets, separate walk in shower were some of the advantages.

The breakfast in the hotel is buffet style. We like the selection of cheeses, meats (eg poultry ham), juices, breads. There is a cooked option but that is not what we go for.

The swimming pool is small (about 10m) and is due - we understand - for renovation. However we were able to use it everyday.

The hotel is located on a busy road into the city centre, and in the university accommodation district. So lots of young people around. There is no single public transport route into the old town. The best combinations we found this time were bus 173 to Jubilat and trams 1, 2 or 6 OR bus 501 to Nowy Kleparz and tram 18 or 19. A 7 day ticket costs kists PLN 48 (about £10) and can be bought at kiosks or the increasing number of automated machines at tram stops. The hotel has a free taxi shuttle back from the old town at 21.00 (21.30 in summer) which is worth aiming for.

During this stay 7 coach loads of Italian guests arrived for 2 nights, but for much of our visit the other guests were mainly business people.

Polish is a tough language for western Europeans to learn, but English is spoken by quite a few staff in this hotel

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank alanreynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, General Manager at Novotel Krakow City West, responded to this review, February 7, 2013
Dear Mr Raynolds,

Thank you for taking the time to put your opinion about our Hotel.
We very much appreciate your positive comments regarding your stay at the Novotel Kraków City West.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.
We look forward to welcoming you again at Novotel.
Nitin Bhatia
General Manager
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Newmarket - on - Fergus
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 23, 2013

This is my 5th time to stay in this hotel . That surely tells a story. I was part of a group on a Divine Mercy pilgrimage . Wonderfull staff ,great food both for breakfast and evening meal. Rooms clean and spacious.Would highly reccomend as location is good , close to City Centre, Free suttle service during the day to the city. A taxi to the city centre costs about €5 which is good value.

  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
1 Thank BANNER09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, General Manager at Novotel Krakow City West, responded to this review, February 7, 2013
Dear Guest,

Thank you for taking the time to put your opinion about our Hotel.
We very much appreciate your positive comments regarding your stay at the Novotel Kraków City West. Positive feedback from satisfied clients is our greatest reward - thank you.
I am looking forward to welcome you again at Novotel.
Nitin Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramsgate, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 18, 2013

My wife and I used to stay here in the 1990's, and we decided to try it again for a New Year break. Extremely glad we did. The service was second to none throughout the hotel. Food in the restaurant and bar was very good as was the breakfast. The New Year gala dinner was excellant value for money with food being served until the early hours.

We are going back for 2014, and would recommend it to everyone.

Room Tip: If you are a smoker ask for the 9th floor
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  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank manda628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cluj-Napoca, Romania
Level 5 Contributor
84 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 26, 2012

The hotel is situated in semicentral area of Krakow, 3 km from Main Square / Rynek Glowny. There is a free of charge shuttle to Matejki Plac,but we had to pay 10 eur / day, the parking for the car.
The hotel was build in communist period, but is partially refurbished ( premium rooms). The buffet breakfast is good and cost 13,5 eur per person ( free for children under 16 ). Also, the children stay free of charge sharing parents room. We were pleased to receive a map of Krakow. The service is good and the hotel is clean. It is a good choice for families, especially with a offer of 50% price off.

Room Tip: Standard rooms are cheaper
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  • Stayed December 2012, traveled with family
    • Value
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Helpful?
1 Thank arhitectglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level 4 Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 23, 2012

I've stayed in this hotel for one night during my last trip to Krakow and found it ok. Rooms are clean and comfortable, tasty and varied breakfast, location is ok – short drive to the old town. The only drawback - it gets quite noisy in public areas as this hotel hosts a lot of school trips.

  • Stayed August 2012, traveled on business
    • Value
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Helpful?
1 Thank mmadry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Krakow City West

Property: Novotel Krakow City West
Address: Armii Krajowej 11 Street | Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Krakow
#23 Best Value Hotel in Krakow
#26 Family Hotel in Krakow
#29 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow City West 4*
Number of rooms: 305
Official Description (provided by the hotel):
Our 4-star hotel will surprise you with its contemporary interiors, a cosy bar, a library and a colourful area for kids. The hotel’s spacious, 30-metre rooms, warm colours and super-fast Wi-Fi will make sure you enjoy a comfortable stay and perfect conditions for work. Your well-being is of utmost importance for us; we are surrounded by green spaces, away from busy Old Town and above all we offer our guests free-of-charge transfers to the centre of Krakow. The public transport bus stop is right opposite. ... more   less 
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Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel

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