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Rezydent Hotel
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Reviews (1,051)
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All reviewsno liftthe main squaregreat locationgrodzka streetscrambled eggsbreakfast is servedflights of stairsstreet noiseold townno air conmodern bathroomlower floorsuperior roomemailed the hotelwould stay here againplenty of hot watera stones throw
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Reviewed September 17, 2012

Firstly, it can be hard to find amongst the other shop doors if you didnt know it was there. But once down the marbled and clean corridor and into the small reception the impression is good. We were impressed. We stayed in the part of the hotel which had a lift. The reception staff were really helpful, I asked if there was a safe in the room and they told me they had a safe, it turns out it was one of those silver plastic type envelopes which they rip the top edge off and give you as a receipt. Not sure where this was kept but as there was always someone there just assumed it would be safe, and it was, I had nothing to worry about.
Our room was at the back on the first floor, spacious and an excellent en suite. There is no tea/coffee making facilities, but you are given 2 bottles of water one still and one fizzy which are replaced everyday if you use them. The room was cleaned and bed changed daily, the housekeeping was really good. The en suite, was spotless and cleaned daily, fresh towels if needed, there is a soap dispenser by the sink with haridryer and electric air freshener. The shower was really good, with tall shower head and shower liquid in a dispenser to the side. Can't fault the hotel at all. The room was at the back of the hotel, which overlooked a court yard where there is a restaurant which I highly recommend, we ate here our first night. There was hardly any noise, apart from in the morning when they emptied the bins, which was not a problem for us, but apart from that, we were shattered every night anyway with walking and we didnt hear anything.
The breakfast is served in the Marmolada restaurant a few doors up towards the square, and its really nice. It consisted of a buffet style mainly cold continental breakfast. Coffee in a hot urn, water in a hot urn, with a variety of tea bags. Hot and cold milk. 3 choices of cereal. The hot food was scrambled egg and what looked like frankfurter sausages (you know the ones that look like hot dogs) I never tried these so cant say what they were like by my OH did and he said the scrambled egg was really creamy and the sauages were like the german type sausages you can buy. There is also a choice of 2 types of ham and a choice of cheeses, different types of bread mostly rye bread I think as it was quite dry. There was a bowl of salad in a dressing, a bowl of peppers, a bowl of tomates, a bowl of boiled eggs, a plate of sliced hard boiled eggs with a mayonnaise type dressing, different types of cheese triangles and jam spread portions, several different variety of yoghurts in pots, various dips and a plate of cake. The cake was like a brioche (can't spell it) but it just melted in your mouth really nice. I might have missed a few things out but these are the foods that I can remember. Any buffet plate which was emptied was replenished. Each morning I had cereal with hot milk, followed by a little salad with cheese (sometimes it was smoked which was really tasty) and some smoked ham followed by a cake and several cups of coffee. Enough in the morning to set me up for the days walking around Krakow. It felt and probably looked like a lot but it was healthy, mainly salad, and you need to start the day off with a good breakfast anyway !! LOL The breakfast staff were friendly and helpful, the first time you go in, when you walk in the front door you give your hotel room number and they cross you off the list and explain to you what there is, then everyday just give you hotel room number as you go in. You just get your breakfast and sit anywhere, really good, can't complain at all, and when we return to Krakow we will definately stay here again. Excellent hotel, thank you very much for a lovely stay!!

  • Stayed: September 2012, traveled as a couple
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5  Thank AMaria123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded September 25, 2012

Dear Sir/Madam,

First of all I would like to thank you for very nice words about the hotel and breakfast at Marmolada restaurant. I am glad that staying and service at our hotel was satisfactory for you.

We are hope you visit us again.

Best regards
Joanna Grzesiak
Rezydent*** hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2012

We knew the location was close to the centre so were prepared for some noise. However room 63 was at the front of the separate block and 3 doors from a pub which had live music from 9pm until at least 1am evert night. Even with the window closed the noise was deafening and prevented sleep.

  • Stayed: September 2012
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Thank LizH27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded September 25, 2012

Dear Sir/Madam,

We are really gratefull for your review and glad that you enjoy your stay. Just short explenation - that is true that during the night it can be loud but the Grodzka street is one of the most popular streets in Kraków where a lot of restaurant, pubs and discos are located. Unfortunately we do not have possibility to change that. If our Guest are light sleepers for sure they should take earplugs or ask for room from backside. Of course it this will be possible for sure we will fulfill this request.

Any way we are hope see you again.

Best regards
Joanna Grzesiak
Rezydent*** hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2012

As others have said, this is a well placed hotel very close the main square. The only real drawback is the noise if you get a room near the front, partcularly in the annex. The clip clopping of the horses is not a problem as it just adds to the atmosphere, but a few doors down there is a sort of club/disco that appears to be a live venue on the ground floor and a disco on the first floor. Although the quality of the live music was pretty good you don't have much choice but to listen to it! We were there from Sunday to Thursday and it was every night. Its not super loud and it is possible to sleep but if you can't tolerate noise then this probably isn't the place for you. Earplugs would help though. Rooms at the back were fine, as reported by another of our party. Everything else is good value for the price, staff friendly. Rooms are clean, showerroom fine, plenty of hot water. Wifi works well for email etc. TV has no english channels that I could find of any use, but then you've got the lively square 2 minutes away!

  • Stayed: September 2012, traveled on business
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2  Thank Durley66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

had great time , apart from to meny step,s to room ( 97 ) . room good clean ,breakfast good,basic , hotel 25 feet from main square , all good ,lot,s of bar,s resterant,s all over the place , food was great , beer was really good as was the vodka ,price,s are about £1.00 to£2.00 in main square ,money exchange are good ( don,t use orange one,s not polish bad rate,s ,don,t give you rate on board,s ) we got 5.12 / 5.35 . glasgow airport 4.75 to the pound .had great time thank you irene xxx

Room Tip: room,s in first part has lift , all good , second part of hotel has no lift therefore our room was up 97 step,s yes 97 , which was i bit of a effort after being out and about ,room,s 1/45 firth 45/91 the step,s begin !! so ask for lift part of hotel overall good hotel would return .
  • Stayed: September 2012, traveled as a couple
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Thank togotogotogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded September 25, 2012

Dear Sir/Madam,

First of all I would like to thank you for your review. I am glad that you have enjoyed stayin at our hotel.

Only one thing to explain to the others - please read carefuuly hotel description. In all should be notice that hotel has three separate bulidings and only one has a lift. In two others there is no lift and rooms are located on I - IV floor. All three bulidings are tenements and changing its structure is just not allowed. If some one do not see this information on website via made a booking please contact with us directly (rezydent@rezydent.krakow.pl) as we could change that.

We are hope to see you again.

Best regards
Joanna Grzesiak
Rezydent*** hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2012

The location of the hotel is perfect. A few steps outside and you are in the Old Town Square with the Cloth Hall and many restaurants. The hotel has been recently refurbished to a high standard and immaculate in every way. When we were there temperatures outside were 30 deg C plus. The bedroom was never less than 25 deg C. Air conditioning and a fridge would have been a bonus.

Breakfast at the Marmolada was included. The range of food was very good except for the bread. Only sliced bread was available which was so dry it could have been used to tile the floor! Fresh bread /rolls would make such a difference.

Would we stay again? - yes The bedroom (57) was spacious and close to the lift (Yes there is a lift). The en-sute was also large

The whole package, flight, airport transfer and hotel was organised to perfection by EasyJet

The staff were most helpful

Room Tip: Ask for a room close to the lift. It also helps to be at the rear of the hotel
  • Stayed: August 2012, traveled as a couple
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2  Thank balmorallothian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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