The hotel is in a great location and the staff are helpful. The breakfast was very good and whether we ate at 7am or 9.30am there was always plenty of choice and it looked very fresh. We had a huge suite however the room was very hot and the bed wasn't that great. It is a very impressive hotel however it is very dated. All in all I would stay there again as the location, price and restaurant are great but be aware it is dated and what you pay for is what you get !
We stayed at that hotel for 2 nights in september.We have chosen in for its localisation which is best-it is very near to the town square and Sukiennice and just oppoisite to Wawel.The staff is polite.Breakfast tasty.But the room...-filthy and old.Bathroom like in a hostel,ragged towels,mould on the walls;just a few parking spaces.
I recently stayed here during my first trip to Krakow. What a nice hotel. The twin room was the largest hotel room I have ever stayed in and was decorated in a style very fitting of the hotel and its role in the city's history. It was well heated and very clean. Can't fault it.
The location is fantastic, especially for first time visitors to Krakow being right between the Jewish district and the Main Market Square both of which are a few steps away from the hotel. A tram stop is also outside. The beautiful Wawel Castle is literally on this hotel's doorstep and we were lucky to have a view of this from our room. I have read others stating it can be noisy with trams etc. However trams are a part of almost every European city. It adds to the charm and if it bothers people that much they can request a room overlooking the park. Our room was in this location and it was not noisy at all! There is a great restaurant attached to the hotel, beautiful food, at very reasonable prices. I would most definitely stay in this hotel again. Great hotel, great rooms, great food, great location and great price! :)
My wife and I made two visits to this hotel, firstly for three nights and then decided to stay a further night the following week.
I am disabled and use a wheelchair so I was very glad to see that the room had a wide door, that the bathroom had a wet-room layout with excellent hand rails and a slightly raised toilet (to aid sitting and standing) and plenty of room for transferring to/from a wheelchair. In the room itself there were good, solid, upright chairs. The room was around 10 meters from the lift. However, the lift could only take you so far, as to access the front reception area you either had to go up to the second floor and then follow a route where you would have to negotiate several sets of stairs from a single step to a spiral staircase, or it could take you to the rear entrance where a set of around 12 steps led to a door followed by a further 4. Once you have negotiated this (the porter was very willing to help with my scooter), you can circumnavigate the hotel to enter the front either via the restaurant (only a single step!) or via the front door which has 3 high, stone steps! No ramps anywhere!!! Oh, and whilst I'm griping, the beds were very low, perhaps 12-13" from the floor, which meant I needed to be hauled out.
All that being said, however, we loved the hotel and are about to book to go back on April! The staff couldn't be more helpful, the rooms were large, clean and well equipped (tea/coffee would have been nice, but with room service just £1 you could order in), clean and nicely decorated. You are within spitting distance of the castle and within 10 mins walk of the main square or the Jewish Quarter.
The restaurant is excellent, but you need to book in the evening as it's very popular. Portions are gargantuan, prices minuscule! We had lunch for three for £20 including beer, but had to leave half the food as there was simply too much - none of us lack an appetite either! Their steak tartar is reputed to be excellent, but I'll have to wait till next tine to try that treat.
We took two tours with escape2poland.com that collected us (and my scooter) from the hotel. One was to Auschwitz and the other to the salt mine. Both were excellent. Auschwitz 1 isn't at all wheelchair friendly (Herr Hitler was a little inconsiderate that way), but Auschwitz 2 (Birkenau) and the salt mine were much better. In the mine the wheelchair tour is limited to just one gallery (of three), but that does include the cathedral, so all was far from lost. Additionally, the hotel arranged a golf buggy tour of the Jewish Quarter, the WWII ghetto and Schindler's factory to fill an odd hour before the minibus/taxi arrived with a wheelchair lift, to take us to the airport.
In our short stay, in addition to the tours, we saw much of the old town, but had no time for Wawel Castle or any of the churches or museums that we'd like to have seen, so as soon as the spring comes we're heading back, and will probably be staying at the Royal again... my only reservation being the stairs!
We only stayed a night while travelling through Krakow in July 2013. We booked a triple room through hotels.com and got a really spacious room with 2 double beds and a sofa bed on the third floor facing the back of the hotel.The hotel is on a busy street that is quite noisy so the rooms on the back are quieter. The room was comfortable and clean, service was excellent and breakfast was adequate. The location could not be better, it is at the end of the pedestran street yet accesible with the car. The market square was just 5-10 minutes walk away and the castle was just accross the street. We could park our car on the side street for the night free of charge, but could have used the hotel parking for a surcharge for a longer period as well.
We enjoyed our stay and would stay here again, great value for money.