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Traveler rating
367
498
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16
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All reviews jazz rooms old town great location the main square tram noise jewish quarter recommend this hotel wawel castle few minutes walk tram line air con breakfast was included superior room lovely hotel scrambled eggs salt mines rooms are small
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8 - 13 of 1,108 reviews
Reviewed 4 weeks ago

We were booked into this hotel by the travel agents but it was not ideal. A 20 minute walk from the Railway Station but close to the town centre. Main problem for elderly people was the access to the room- the lift went up to the floor above our room so we had to struggle down a flight of stairs with two heavy suitcases. Breakfast menu was average. We stayed in a different hotel in Krakow previously which was much better.

Room tip: rooms at the rear are best
Date of stay: May 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you very much for choosing to stay with us and we are glad that you had a good stay overall.
Thank you aslo for all your comments because they are very important and helpful to us.
We hope to welcome you back to us in the near future.

All the best
Iwona Sulikowska
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019

First rate hotel close to old town. Short walk to Old Town Market and other tourist attractions. Great, bountiful breakfast. Rooms were fairly large, with comfy beds. Normally we stay close to train station, but in this case, we took hotel transfer taxi (100 Polish currency) to and from airport. Hotel staff cordial, professional and helpful booking trips. They scheduled us for Auschwitz/Salt Mines with McIt tours and the tour pick-up/tour guides were great. Would definitely stay here again.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded April 29, 2019

Dear Guest,

What a great review! Thank you very much for choosing our hotel and it was a pleasure to have you in our hotel. We are happy that we have met your expectations and we are already waiting for your next visit!

All the best
Iwona Sulikowska
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2019 via mobile

This hotel is absolutely fantastic. Located about 4-5 minute walk from the centre of the old town. Staff very friendly and professional. Hotel was really clean. Breakfast was fab, something for everyone. Definitely recommend this hotel. Had a great week

Date of stay: March 2019
Trip type: Traveled as a couple
1  Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded April 23, 2019

Dear Guest,

We truly appreciate your very positive feedback about our hotel. I am glad that you found our location convenient and and that you enjoyed your stay with us.
We look forward to welcoming you back to us in the near future.

All the best
Iwona Sulikowska
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2019

lovely and very well situated hotel walking distance to old Krakow and also to Jewish quarter etc. Nicely decorated, great food and drinks and cheerful, helpful staff. The hotel is a good base for seeing most of the top attractions and also a lovely place to rest as it is quiet and restful

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank maureenmc65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded April 23, 2019

Dear Guest,

Thank you so much for such a positive opinion and we are pleased that your stay was successful. Our location is very convenient for our guests because everything is close to visiting beautiful and interesting places in Krakow.
We hope to see you again in the near future.

All the best
Iwona Sulikowska
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019

really nice stay at this hotel, the staff were so very helpful. They moved us to another room when we found it so very noisy due to the trams immediately outside. This made our stay so much more comfortable and enjoyable

just goes to show, all you have to do is make the staff aware and they will do their utmost to help - thank you to all the staff there

Date of stay: March 2019
Thank paulanddianev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded April 15, 2019

Dear Guest,
What a great review! Thank you very much for choosing our hotel and it was a pleasure to have you in our hotel. We are happy that we have met your expectations and we are already waiting for your next visit!

All the best
Iwona Sulikowska
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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