We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotel Copernicus
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Royal Hotel(Krakow)
View Hotel
  • Free Wifi
  • Breakfast included
Legend Hotel(Krakow)
View Hotel
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
Wawel Hotel(Krakow)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Fitness center
Reviews (533)
Filter reviews
533 results
Traveler rating
351
126
40
13
3
Traveler type
Time of year
LanguageAll languages
More languages
351
126
40
13
3
Show reviews that mention
All reviewsoldest streetrelais chateauxwawel castleold townsmall poolbeautiful hotelheated floorsthe main squarequiet streetsitting roomperfect locationrooms are largeunderfloor heatinghotel restaurantrooftop barvisit auschwitzjunior suite
FilterAll languages
Updating list...
397 - 402 of 533 reviews
Reviewed October 26, 2007

It's so hard to rate this Hotel! It's a mass of contradictions so please bear with me as I try to explain...Some of it was pure 4 star luxury and some of it made me feel...well..cheated.

My friend and I booked this hotel after seeing some amazing photographs on this site and others and deciding that we deserved a bit of a treat on our long-awaited holiday.
The setting for this Hotel is perfect - just metres away from Wawel hill on a historic street a short walk from the centre of Krakow.
We were very excited to be staying here and had a positive mindset going in.
When we arrived the member of staff who checked us in reeled off the whole welcome speech (breakfast times, enjoy your stay etc etc) at great speed, with no eye contact and with the air of someone who is frankly sick of repeating himself. We were then told where the lift was (it was pointed at) and left to our own devices to reach our room with all our assorted luggage.
Our room (a twin) was in the roof (for pics, please see the candid travellers photos on this site - not our pics, but it's the same room!). The room was great, the view disappointing, the maid service fantastic - cleaning and fresh towels twice a day, fluffy robes and slippers in the wardrobe, a turn-down service at night and L'Occitane toiletries in the cosy bathroom. Tea/coffee making facilities would have been a nice touch but this is a tiny grumble.
Breakfast was in the ground floor atrium area. The buffet breakfast was plentiful and pretty varied with some unusual dishes and lots of basics too. There's not enough tables for all the guests so I'm not sure how they would cope if everyone arrived at once and the service for hot food and drinks was pretty erratic and slow at times.
The atrium area is quite amazing to look at but not very welcoming. It is probably more appealing when the sun is beating down through the glass roof but for most of our stay it was chilly and gloomy. The staff were rather similar, unfortunately. Our general experience of the staff in the hotel (with the exception of the housekeepers/cleaners who were lovely and friendly) was not favourable. There was little warmth. It was hard to raise a smile from anyone - we were always friendly and polite to everyone we encountered - and we often felt as if we were less than welcome. Everything was strangely impersonal.
The rooftop bar area was open (small but with good views) but the weather wasn't great for the 5 days we were there and it was never used.
There is an unusual and quite spooky cellar pool area. We both loved it. This is open unattended 24/7 and we tried it out around midnight. The pool is pretty small (and chilly!) but fine for maybe 3 or 4 people at once. More L'Occitane toiletries in the changing room, along with plentiful towels and a hot shower. It's reached either by lift or by a set of stairs that wind down from the atrium area.
The dark and cold 'reading room' consisted of shelves with a few token books and the rest of the space taken up by piles of spare Relais & Chateaux promotional booklets/leaflets etc. There was a fireplace that never had a lit fire in it and a solitary computer which was usually being used by one of the staff. This room was directly off the chilly atrium/breakfast area which at night doubled as a deeply unatmospheric 'bar' area. We only ever saw a handful of off-duty staff drinking here.
We spent all our time at the Hotel in the sanctuary of our lovely, cosy room while the communal areas felt more like a visit to a beautiful but unused stately home.

The real negatives for us?
The glass lift in the hotel had a completely shattered door, which remained unrepaired for the whole time we stayed there (and the lift was in use). The staff used this, the only lift, to transport leaky binbags of stinking waste at all hours of the day and night which wasn't too pleasant if you got in straight afterwards (which we once did).
On checking out we were again rushed with no eye contact and barely even thanked for our custom.

My conclusions? Very difficult, hence my 'average' rating.
So many missed opportunities at this hotel. It's a beautiful and historic building in a beautiful and historic setting. I suppose it could be accused of style over substance.
We wouldn't stay here again, mainly because we felt it was overpriced in light of some of the things we saw/experienced and didn't feel particularly welcome. We really wanted to like this Hotel but we felt a bit let down overall. With a few tweaks and more attention to the important details rather than the outward appearances, this could be (should be) an amazing Hotel worth every penny.

  • Stayed: September 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
8  Thank MillieViv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2007

We've just stayed at this hotel and would recommend it to anyone. On arrival from an early flight, we didn't think we'd be able to check into our room, and we weren't, but the hotel staff were friendly, and helpful and gave us information about Krakow and gave us coffee, looked after our bags and basically gave us an taster of the service we could expect from the hotel - which was great.

After a wander around the town for a few hours, we came back and checked into our room, which was on the top floor, a huge room with a wonderful marble bathroom and enough room to have a party in, we loved the hotel, the food, the whole experience was amazing, (breakfast was great too). Especially so since we've recently stayed in another hotel in another European city for the same amount of money (in fact the Copernicus was a little cheaper) and had been a little disappointed with the previous experience.

The taxi driver on the way to the hotel did say we were staying in one of the most expensive hotels in Krakow, but to be honest, it was well worth the money and has to be one of the most enjoyable weekends. Well done to all the staff, who went out of their way to be friendly, helpful, and were at all times professional.

A great location, a great hotel, and we were very sad to leave to come back to the UK. Hopefully one day we'll go back..

  • Stayed: October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank ekul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2007

The Hotel Copernicus is right in the Old City near the Castle. It is very close to everything. Krakow is small anyway but this hotel was very well positioned.

We had a huge suite (free upgrade!) on the ground floor which was convenient as we had a child and pram. The room was very comfortable. Huge bed. Lovely bathroom.

The pool and sauna were small but indoor so useable all the time.

Brilliant filling breakfasts (continental and cooked).

Overall a brilliant hotel in a lovely city.

  • Stayed: September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank SydneyNim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2007

The hotel is perfectly positioned between the Main Square and the historic Jewish area in a quiet street. Our room was lovely although for £150 a night should offer a bath as well as a shower.

Compared to eating out and general prices in Kracow, £150 a night is expensive even for a beautiful room in a lovely setting. Value for money, it's not but it is lovely with a roof garden that is a real bonus.

What disappointed most was the lack of warmth from the staff. Not rude, but rather indifferent. A warm welcome was not the norm when passing the Reception desk whatever the time of day. Breakfast was decent and "boutiquey" but lacking in variety and limited in its range.

Let this take nothing away from Krakow which is a wonderful long weekend venue.

  • Stayed: August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
4  Thank DeborahShafar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2007

We had the room that we wish we had had on our honeymoon. We stayed in Suite 103 which was two historic rooms on the first floor. Both rooms had high ceilings with marvelous ceiling paintings and wall frescos. The one ceiling is dated from 1299.
The hotel is on a small quiet street next to the Royal Castle and Cathedral. Frommers called it one of the most beautiful streets in Europe and we agree. Joanna Wilgierz, the general manager was a delight-- she even arranged to send staff to pick up a copy for our 14 year old son of the new Harry Potter book on the day that it was released so that we could spend more time visiting Krakow. The staff was all very pleasant. We had dinner one night at the hotel restaurant-- excellent but expensive. There is a roof terrace with lovely views of Wawel Hill and nearby churches-- we spent time each evening enjoying drinks while admiring the view. The pool in the basement is small but good and was a fun place for our son and a way to cool off from the heat wave. Krakow was a truly delightful city (the relaxed Europe of 20 yrs ago) and the Hotel Copernicus was a superb place to stay. Another wonderful Relais and Chateau experience.

  • Stayed: July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
4  Thank TravelerNYS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews