The best description is that this is a low-cost 5* hotel. The location is superb, really close to the town center and wawel castle. The downside of this is the street noise, which disappears, if you close the windows. Well, almost disappears, you can still somewhat hear the nightclubs open until early morning. Worse thing is that while there is a carpet in the hallway, it does not cover the wooden floor completely and early morning say 6-8 am, you'll start hearing the footsteps and also the carts which the cleaning staff pushes around.
Our double room was pretty small and the bathroom was even smaller, there is no way for 2 people to visit it at the same time. No wifi in the room. Other than that, the room was comfy and nice.
The place overall is very clean, but somehow the staff forgot to clean our room at all the first day. It took some explaining at the reception for them to get it.
The quality of breakfast was good, but there were shortages of some items since the buffet was small. The staff was replenishing the food continously, but there were still missing some items frequently.
The staff itself seems to be friendly, but they all seem to be either trainees or older people, who don't speak english. I just don't understand why someone keeps replying to me in polish when I am speaking english to them. I'd expect them to know the common phrases and if not, then just call somebody who does. Also, don't expect them to apologize if something is wrong, the best you can get is them noting it down (in case of the missed cleaning) and/or correcting the mistake (when we did not get the coffee which we ordered).
Would I return? Well, if all I cared for was bed & breakfast in the town centre, then maybe yes. Looking for something special? Definitely no.
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- Also Known As:
- Grand Hotel Krakow
- Grand Krakow