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“Great Old World Hotel that marries so well with beautiful Krakow.”
Review of Grand Hotel

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Grand Hotel
Ranked #93 of 259 Hotels in Krakow
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Old World Hotel that marries so well with beautiful Krakow.”
Reviewed August 10, 2013 via mobile

Just spent 3 days in the Grand Hotel in Krakow. We just loved it and felt we went back in time. The staff were just fantastic. The hotel was just perfectly located and married so well with the whole Krakow experience. The rooms were spacious and grand yet understated. The breakfast was a feast and we looked forward every morning to just sitting in the old world dining room. In the evening we enjoyed a before dinner drink in the bar before heading out to dinner. Just loved and will be back again. Thank you so much.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michrele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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608 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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Krakow
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2013

Just arrived back from a 3 day trip to Krakow. Booked the Grand Hotel. It was just a fabulous experience from the minute we arrived. The hotel staff couldn't do enough from to finish. It was like walking back in time. And it was a perfect place to stay and married perfectly with the Old Town of Krakow. Just loved and will definetly be back for another visit.

  • Stayed August 2013, traveled with family
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Review collected in partnership with Galahotels.com

Helpful?
1 Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 30, 2013

Great location and polite staff, beautiful entrance but the rooms are large and empty. Terrible room décor and old and dirty bed covers and carpets. Terrible showers and bathrooms - really need major upgrade. Wi-Fi free only in the room. Very poor management. And finally super noisy bars across the street open till early morning hours. It is probably the worst 5 star hotel in the world.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Lizard20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
117 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 30, 2013

This hotel was excellent the oldest 5 star hotel in Kracow. Rooms with comfortable beds and high ceilngs. Reception staff were excellent especially Magadlene who provided us with a packed breakfast on our departure early on the Monday. Will definately be back, but check for best rates.

Room Tip: Ideally located for the main square
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Jimbo190947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen,Scotland
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 19, 2013

My wife and I and two friends have just returned after a four night stay at the Grand. My wife and I had stayed here twice before but our friends were first time visitors to the Grand ( and indeed to Krakow and Poland).
The staff were just as polite and friendly as we had experienced before. The rooms vary in size but even the smaller ones are very comfortable.
I have seen other reviews which have suggested the hotel is shabby and lacking a proper bar etc. To my mind it is very much a question of personal taste. I find the décor throughout elegant, particularly the bright and airy corridors with parquet floors and stained glass windows and the marble staircase which contrast favourablywith modern characterless international branded chain hotels.
As for the lack of a bar, there are dozens of bars and cafes catering for every taste within a very short distance of the hotel. Indeed the hotel is about one minute's walk from the main square and could hardly be better located for anyone visiting Krakow for a short break.
The buffet breakfast is perfectly adequate although the only slight criticism I have is that on this visit, when it was busy, the staff were not as quick to replenish items which had run out as they might have been.
Our first time visitor friends would probably agree with my views .My wife and I will stay here again although having visited Krakow five times in the last ten years or so, we might leave it a year or two before we return.

Room Tip: Rooms away from the street frontages will be quieter with no street noise
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Dunvegan55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 18, 2013

My partner and I are just home from The Grand in Krakow .....The location is fantastic....the entrance is very grand if not a little tired and shabby .....but my partner picked and paid for so i didnt want to seem deflated by the lack of atmosphere as we checked in......The staff were lovely tho after a visit to Auswitz the wee doormans subserviant nature upset me ....he looked underfed and overworked ....
After checkin we were shown our room .....Double was two single beds pushed together and the tv tho unwatchable was placed on an adjacent wall and not a forward facing wall .....On 2nd nite I was wakened by bunch of hooligans in hallway tho Im sure we can all appreciate this can happen in any hotel....
Breakfast poor also .......tho staff tried hard to plz tho I ended up feeling sorry for them ......Hard to pinpoint actual griviences .....Fantastic location .....lovely staff .....but not worthy of 5star or 5 star price tag .....no gym ....no bar as on website ......but great location

  • Stayed July 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank Ltt53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 13, 2013

Had a lovely 3 night stay in the Grand hotel!

Staff were friendly and efficient, rooms were spotless, treated to a free upgrade in a suite!!
2 bottles of water in the room daily, cheap mini bar, tv, wifi worked very well, maid service daily.
Only 1 minor complaint is that the hairdryer was rubbish so ladies with lots of hair, take your own!

We didn't eat in restaraunt as both nights it was empty and we wanted somewhere with a bit more atmosphere.

Location was perfect, literally 1-2 mins stroll down the road and your in the beautiful main square! However the was no noise in our rooms coming from outside

The hotel easily organised our salt mine and Auschwitz tours, which were both very interesting!

Loved krakow, the only disappointing part is that we never found amazing food...
Stay away from the bar right in the middle of the square ( the only one) ... Good for a drink and people watching but food was the worst meal iv had in a long time!

*** try the Warka apple beer it's my new favourite ****

Milano restaraunt - main square- average Italian
Found a cute polish restaurant off the main square and on trip advisor it had good reviews however we found the food tasteless and service rubbish :(

3 places I can recommend....
A bar called Wodka, over 100 flavours of vodka yummmm

Burger bar called Moaburger best burger iv ever had, good for a quick lunch after a tour , I found this on trip advisor

Antycafe- trendy little bar opposite The Grand hotel

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel

Property: Grand Hotel
Address: Ul. Slawkowska 5/7, Krakow 31-016, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#41 Luxury Hotel in Krakow
#72 Romantic Hotel in Krakow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Grand Hotel Krakow
Grand Krakow

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