We visited the magnificent looking Royal Castle which we viewed from our sumptuous hotel room. It was a warm day and upon our arrival we saw that a que had formed. We realised that there was only one ticket office which at a processing time of approximately 1 customer every 5 minutes meant that those who had formed behind us would have a wait of approximately 2 hours. What beggars belief is that there are members of staff handing out leaflets who could if the management had any sense be issuing tickets via portable ticket machines. When you do finally arrive at the ticket desk you are told that you have to purchase tickets for individual exhibits done of which have a limit on the number of visitors who can be admitted per day. Upon receiving our tickets and walking into the castle itself we discovers that there were lengthy ques to enter the exhibits we had booked. This is a diabolical shambles. An organizational disaster zone in which the loser is the customer who has essentially paid heavily to be stood in ques. I would suggest that the management of this historic venue look to appoint an independent expert to look over the customer experience and to develop a strategy going forward to customer access and ticket sales a more streamlined process. This will avoid customer frustration, reviews like this and make the magnificent building accessible and enjoyed by all those whom frequent its wallsu.







