The ticket office of Wawel Royal Castle must be inspired from the communist times of the country. There was practically no information about what to do, so the line took 30 minutes to reach the front, even when we arrived early in the morning.
There is a system with a limited number of tickets and despite there still being plenty of tickets to both the Royal Apartments and the State Rooms, we were told that the earliest possibilities would be very late in the day (after we were leaving the city!).
The ticket office has only one teller and nobody around to provide information, so the teller also ends up talking a lot with each tourist to explain the complicated ticket options. There are ticket machines to worth-while sights like the dragon's den and the castle tower, but there's no information about the existance of these at the entrance. Similarly, there's a huge number of people who seem to be working for the castle who're just lounging around, while the poor ticket officer is overworked.
It would be hard to come up with a more incompetent way to administer a place like this if you tried.
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