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“Marble in the lobby is not enough to be a 5* hotel”

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Crown Piast Hotel & Park
Ranked #144 of 256 Hotels in Krakow
Brussels, Belgium
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Marble in the lobby is not enough to be a 5* hotel”
2 of 5 bubbles Reviewed September 15, 2012

The hotel is located in an industrial zone next to a highway and a busy railway line. It is rather far from the city centre but not even in a nice setting. Rooms are poorly designed and more at the level of a 3* hotel than a 5*. staff lacks minimum hospitality skills. empty toilet paper rolls are not replaced, breakfast tables are not set up properly (just a plain cloth without cutlery, cups, etc.), etc. food choice at breakfast is limited and offer erratic. Wifi is free but very slow and unstable. While booking.com says that no deposit will be charged for a flexible reservation, the hotel charged the credit card on the day of reservation (2 months in advance).

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dominique57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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231 reviews from our community

Traveler rating
    64
    78
    50
    21
    18
See reviews for
41
62
11
50
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Glossop, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 22, 2012

Set in beautiful gardens, don't be put off by first impressions from the main road (apparently land under ownership dispute)
The staff are very pleasant and helpful, even to the point of lending 20 zloty to pay the Taxi driver. Fares to the City centre vary from 24 pln to 38 pln on a Saturday evening...around £5 to £8....but well worth escaping from the hustle and bustle of Krakow.
The breakfast has everything and more....impressed by the omelettes freshly cooked and the variety of continental meats, eggs and salads (and cake!).
There are Tea and Coffee making facilites in the rooms and much needed Air Con (it was 35 degrees while we were there)
We didn't try out the gym but did have a look inside (does that count?)
The quality of this hotel far exceeds the deal of £40 per night including the breakfast, (normally £15 each, therefore making the room £5 per night each !!!) my husband and I paid.
Even the Porter tries to beat you to the lift button at reception...ha ha..
Yes I would recommend it, Yes I would definitely stay there again...Full marks Crown Piast !!

Room Tip: Ask for a room on the back, although a very quiet hotel, engine noise first thing (8.30 am) can be a...
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janzie19st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wawa
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed August 20, 2012

Last week i went to Krakow because business trip. I choose that hotel because it is located close to place where i had traininig. It's not central location of Krakow but good connection with it. It's possible to go by bus or taxi. Free Internet, comfortable room. Staff kind. It's hotel with big garden around it and it is really good for jogging! Price for room was reasonable and breakfast (included in price) so delicious. If i go to Krakow again, i will stay there!

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mario_s1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
4 of 5 bubbles Reviewed July 19, 2012

This hotel is very clean and comfortable. The breakfast was very nice and lots of choice. We were very happy to get back to the peaceful setting offered by this hotel which is about 4 miles out of town. A taxi into Krakow costs about £6 and the price goes up after 10pm to about £9.
The hotel charge around £7.50 per night to park your car but we found some excellent deals for B&B, meaning this hotel was exceptional value.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ross O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed July 14, 2012

The room was small but clean and we were greatful for the air-con. One day we went out at 10am and didn't come back until 8pm to find that the room had not been cleaned, I was not impressed contacted reception, no one came so after half hour went to see them on reception and stated that I needed clean towels so I could have a shower, they did sort it but I felt that I was puuting them out for asking.
If you stay here the breakfast is a bit hit and miss, but it does have variety...
We walked to the bus stop each day and caught the 173 to the centre 15 mins trip for 2 zloty (40p) and then taxi back 26 zloty (£5).
We used the Ikea restaurant and KFC which are both within a very short walking distance and also had a hot drink in the nearby McCafe, this was quite a trendy Cafe adjioning the McDonalds.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FriendWestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed June 26, 2012

Arrival to the Hotel is not as at a 5* hotel should be or what I´ve expected, from one side demolated Motel from another a europallet sales point. Hotel is located on the west side of Krakow and close to the highway from Krakow to Katowice which is nice but its far from city center. Hotel itself has beautiful garden ideal for just sitting outdoor. Overall perception is not as a 5* hotel (but 4* maybe). I was wondered about very small space for toillet in bathroom (not for big guys), maybe it was only a exception in our room. Breakfast was ok but not that rich as I´ve expected. Good service, english speeking stuff

Room Tip: if you´re big guy deffinitely not a room nr. 25 (small toillet space)
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patriksnake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sintra
Level Contributor
456 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
4 of 5 bubbles Reviewed June 12, 2012 via mobile

Although location is very far the city center this hotel is a fair choice if you want some quiet after wandering around Krakow.
The rooms are big enough and well furnished and the surroundings are green and lush.
Breakfast is OK but not fantastic.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Polskiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Piast Hotel & Park

Property: Crown Piast Hotel & Park
Address: ul. Eliasza Walerego Radzikowskiego 109, Krakow 31-342, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#14 Spa Hotel in Krakow
#52 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crown Piast Hotel & Park 5*
Number of rooms: 179
Official Description (provided by the hotel):
Welcome to the Crown Piast Hotel & Park in Krakow. Our Hotel is a modern complex. Ideally located in Krakow, surrounded by greenery provides to its guests tranquility and relaxation. We offer the accommodation in 179 comfortable perfectly equipped rooms and suites. The Hotel Restaurant Anthurium serves a gourmet menu, also supports weddings and other special events. Each year Crown Piast Hotel & Park organizes dozens of international conferences, banquets, seminars, meetings and events in the garden as well. Just be our guest! ... more   less 
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Also Known As:
Crown Piast Hotel And Park
Crown Piast Hotel Park
Crown Piast Krakow

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