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“Lovely driver but would not recommend private”

Auschwitz-Krakow Tours
Ranked #11 of 91 Transportation in Krakow
Certificate of Excellence
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Fee: Yes
Reviewed March 26, 2014

Our driver, Bartek was lovely. Superb English and a very nice guy. I did find the assurance of a 'private tour' misleading however. Knowing nothing of tours at Auschwitz and the salt mines, I asked what the difference in price between this company and many others is and was assured that it is because it is a private tour. However, only the transportation is private, the tours will always be in big groups by a tour operator working at the museum, not the tour company. There was also a misunderstanding about what was included in the tour and whether the price included lunch etc so it ended up being more expensive and not worth the difference. I would recommend booking a group tour as the vast majority of the day will be in a big group regardless.

1  Thank C K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam C, Właściciel at Auschwitz-Krakow Tours, responded to this reviewResponded March 5, 2017

Thank you for your review!
Regards

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602 - 606 of 901 reviews

Reviewed March 22, 2014

I would highly recommend to use this company in Krackov. They went above and beyond what you normally expect from a tour company. Not only did they arrive on time, they gave us some really good recommendations of where to visit.They booked us into a Polish restaurant in the centre which was fantastic.They also asked the workers at Gestapo Museaum if they would open the cellar for us! They had a great personality and were very nice people. A must do!

1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam C, Właściciel at Auschwitz-Krakow Tours, responded to this reviewResponded March 30, 2014

Dear Chris,

I'm very happy that you are satisfied with our service. We are always trying to do our best. Thank you for your recommendation!

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Reviewed March 21, 2014

I cannot recommend this company highly enough. We booked to do the tour of auschwitz and the salt mine, all in the one day, few weeks before we went to krakow, the response to my emails was always quick and informative. On the morning of our trip, our driver Bart collected us bang on time at 9:20! He was so pleasant and friendly to deal with, answering all our questions and telling us all the information we needed to know, nothing was too much trouble for him and his English was brilliant. On arrival to auschwitz, he showed us to a coffee shop and told us to get something to drink and relax while he went and got tickets for us so we didn't have to queue. He came back a few minutes later and took us to our tour guide. After the tour of auschwitz he took us to the 2nd part of the tour, birkenau and organised a packed lunch for us while we went and did the tour. After this, he took us to the salt mines, again telling us to wait in a cafe while he got everything sorted. After the tour he took us back to our apartment, offering to drop us off anywhere we wanted, if we had wanted to go somewhere else. Doing the 2 tours in the one day is quite tiring, (we got back to our apartment at about 6pm) but Bart made the whole day so easy for us, organising it all. I can highly recommend this company, and especially our driver Bart, to anyone that is looking to do these tours. The price of transfers is 440 pln, not including admission fees, which sounds quite pricey, but to is totally worth it!

Thank T_D1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam C, Właściciel at Auschwitz-Krakow Tours, responded to this reviewResponded March 30, 2014

Thank you for your opinion! It's always good to hear that our drivers are top class. If you will be in Krakow again don't hesitate to call me. Best regards!

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Reviewed March 17, 2014 via mobile

We organised our airport transfers and Auschwitz/Birkenhau and salt mine trips through Adam via email before we went to krakow based on reviews seen here, and we were not disappointed!!! Excellent service from all 3 of our drivers, well spoken and fantastic English!!! Just as well as our polish isn't the best ;-) the Auschwitz/Birkenhau and salt mine tours couldn't have been better arranged with Adam sorting all the details, even food stops! We were thrilled and would highly recommend any visitors to krakow using Adam and his team :-) well done guys .

2  Thank HeidiRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam C, Właściciel at Auschwitz-Krakow Tours, responded to this reviewResponded March 30, 2014

Dear Heidi,

I'm glad that you are satisfied with our service. I'm very happy that our drivers were helpfull. Thank you very much for your recommendation!

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Reviewed March 16, 2014

After reading other trip advisor reviews we booked this company for Airport transfers and Auschwitz/Salt mine tours. Our driver, Bartek was charming - he was so friendly and courteous - in addition to being an excellent driver! Adam sorted out our timings, entrance tickets and food stops - all in all , we just turned up and enjoyed the day!

2  Thank Claire3WIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam C, Właściciel at Auschwitz-Krakow Tours, responded to this reviewResponded March 30, 2014

I'm very happy that you have enjoyed your time in Krakow with us! Your satisfaction it's our duty!
Sincerely,
Adam C.

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