Booked a package with Escape2Poland for a holiday in June which included the hotel, transfers and Auschwitz tour. The customer service from Escape2Poland is definitely the best I have experienced with a travel company. Despite a hiccup with our hotel booking, Escape2Poland sorted it very quickly and kept us informed which was very reassuring.
Even before our trip to Krakow, they would answer any questions we had and made sure everything was perfect. The driver was waiting for us at the airport and was very friendly and knowledgeable about the city. The Auschwitz tour was very moving and well put together, the tour guide was informative and ensured that everyone was able to hear what they were saying. This was an unforgettable experience, and made even better by Escape2Poland.
The reason why I rate Escape2Poland so highly is because they were very flexible with there transfer services. We had an overnight train booked from Krakow to Prague and they arranged the return transfer to drop us off at the train station instead of the airport. This proved that they strive to satisfy their customers!
If I return to Poland again in the future, I will definitely book through Escape2Poland as everything was stress free! Thank you for a great trip.
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