I recently stayed here for 2 nights. The location of the hotel is excellent and the reception staff cannot be faulted at all and helped us with all our questions and requests. Rooms are a good size and air conditioning was very welcome during our stay!
Unfortunately on our first morning in the hotel, there was no hot water in our room. I wasn't sure if this was just our room so later informed reception and they told me that it was affecting the whole hotel. This was a shame as waking up and having to have a freezing cold shower is not ideal, no form of compensation was offered however I understand that the boiler problems were out of the hands of the hotel staff.
A minor niggle is that there is nowhere to put your toiletries etc in the bathroom and we had to put ours on the floor. This is fairly minor and did not make us enjoy our stay any less.
Also as other reviewers have mentioned, there is a local tax which you need to pay on departure. I was unaware of this but luckily had some zloty's left!
The staff are a credit to the hotel and are extremely polite and helpful and made the stay a delight!
- Official Description (provided by the hotel):
- Queen Boutique Hotel is a unique place. This exclusive hotel began operating in 2011.The Queen Hotel offers 18 Classic Rooms,6 Deluxe Rooms with balcony, 6 "Sky" Rooms and apartments. All rooms are elegant and functional and feature high quality equipment. In the basement of the Hotel is located in Queen Restaurant. Cozy interiors of the historic house, superb design, excellent music and excellent service. In the menu you will find fusion cuisine - based on the best Polish culinary traditions, but successfully using the culinary achievements of other countries and cultures. The Beauty & Spa area you care about your fitness you, look and feel. We have an up-to-date conference centre, one of the most beautiful and well-equipped in Cracow at our guests disposal. ... more less
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