We have just returned from a three day stay and to be honest it was not as good as we expected from reading the reviews. Whilst the staff are friendly and helpful on a few occasions they gave us wrong information and when we pointed it out, they were vaguely 'sorry'.
When we arrived on Tuesday the safe was broken and we were told that it would be repaired the next morning. When we left on the Thursday, it was still not repaired. An inconvenience to say the least. The shower door would not close properly.
Do not get a room with a balcony, unless you want the most depressing view you can imagine.
I am disabled and use a wheelchair. I emailed the hotel about 4 weeks before we arrived and before we booked and told them my situation and was told I would have no problems. This could not be further from the truth. When you arrive at the hotel there is about a 10 inch step to attempt to get a wheelchair into the hotel. Whilst there are lifts, the stop between floors, i.e. if you are on the 2nd or third floor, you get out the left and go down to the second and up to the third and this reverses when you come out of your room. There are 12 steps to negotiate each time you come out of the lift. Had they have told the truth in their email, there is no way we would have even contemplated going to this establishment. I am going to contact our tour operator to tell them that they should clearly state on the advert that this hotel is NOT SUITABLE FOR PEOPLE WITH WALKING DIFFICULTIES OR WHEELCHAIR USERS.
Tea and coffee making facilities, well that is a joke, 2 sachets of tea and coffee and about 4 sugars. Good job I took my own coffee. Our room was not cleaned etc during our stay and we did ask for extra sugar.
Breakfast I am pleased to say was the only good thing.
- Official Description (provided by the hotel):
- Located just a few steps from Krakow Glowny Railway Station, Aparthotel Pergamin offers modern rooms with a DVD player and a minibar. Wi-Fi is free in the entire property.The rooms at the Pergamin are beautifully designed in brown and beige tones and finished with wood. All feature air conditioning and a flat-screen TV with satellite channels. ... more less
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- Also Known As:
- Aparthotel Pergamin Hotel Krakow