I booked the tour via email after reading about Phil on this site. It was a surprise for my mum as it is something she had always wanted to see.
The process was so easy from start to finish and Phil really made it stress free.
He organised the tour for us at Auschwitz and then took as round Birkenau himself as there was a bit of a mix up on our part. He was very informative and showed us the dvd on the way to get us as much information as possible.
We flew in and out on the same day but I didn't feel rushed even though we knew we were a little tight on time... All in all a very successful trip. I can't say it was pleasant but we both got what we wanted from it.
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