We (brother and sister) stayed here for 4 nights in Apartment 11. The room was spacious and comfortable, however, the "spectacular view of main square" was very disappointing - it was a small window at eye level in the separate bedroom. The room was certainly not luxurious, but we enjoyed the space. Apartment 11 would be good for up to 4 people, but please note the bathroom must be accessed by opening the door to the separate bedroom.
Pros: Fantastic location right on Market Square, quiet, easy to walk everywhere, A/C worked perfect on the hot July days/nights, very friendly service from all staff, and great wireless internet (fast enough for Skype!)
Cons: Reception in only open during daytime hours and sometimes they walk away to check guests in, leaving the desk unattended. This is very inconvenient. I found our apartment floor to be quite dirty and I question whether or not housekeeping was sweeping/vacuuming daily. Also, the hotel offers washing machines for use for free, yet you have to walk through their office, past desks of those working, to use them. This is minor, as free laundry in Europe is quite a great amenity.
Note: The hotel does a great job of asking you when you will be arriving and departing. We were traveling via overnight train and I checked a few weeks before our arrival to see if we could check-in early/check-out late. The hotel said our room was currently free before and after our arrival, so they would accomodate us early/late if possible. They advised us to book the room those extra nights to be sure the room was available, but I didn't want to spend the extra money when the room was already free. This was a huge mistake. When we arrived in Krakow at 6:30 AM after a miserably hot and awful overnight train ride, we found the gate to the hotel entryway locked. I called their number on my printed reservation and was informed reception didn't open until 8:30 AM. We had to sit in the square until then only to find out that our room was occupied and we couldn't check-in early, and there were no other free rooms in the hotel that we could pay for to use for showers/resting until our room was ready. There was also no availability to book an extra night on our departure day. I assume this is in part due to the high season of summer and the popularity of this hotel on TripAdvisor. If you are traveling via over night train, I would reserve that extra night at least on the day of your arrival so that you can shower and rest. Thank you though, to the receptionist that helped us, she was very friendly and professional - let us store our bags, use the office restroom and gave us vouchers for breakfast at a cafe on the corner of the square.
- Official Description (provided by the hotel):
- Situated in a stunningly renovated 16th Century town house, Venetian House Aparthotel boasts spectacular views from exclusive apartments overlooking the main market square. The apart hotel is located in directly on Krakow’s famous Main Square and within a few steps of the unique shopping and entertainment that Krakow has to offer. Being situated right on Krakow's market square, one can never be far away from the city's culture and attractions. Each of our rooms and apartments has been designed as a comfortable and self-contained living space, decorated in a contemporal and cozy style to complement the historic architecture of the apartment hotel. Fully equipped to include air conditioning, flat HD television, Internet TV and fiber wifi internet, they offer all that travelers need to feel like home away from home. On top of that each room and apartment is provided with a convenient kitchen allowing you to prepare a meal if needed. At Venetian Houss, we fully understand the need for professional customer service. Our reception is open 24/7, so we are always on hand to offer help, provide information, book tours, and efficiently resolve any issues with your stay. Reputation is essential to us and Venetian House Aparthotel is proud to have received a series of Tripadvisor awards over the last years. What's more we offer excellent value for money through our direct website: last minute discounts, reductions for extended stays and more competitive room rates for our valued returning guests. It now only takes 2 minutes to book online and you will receive an instant booking confirmation of your stay. Simply input your dates now and see what discounts apply to your visit. Venetian House Aparthotel consists of 34 apartments and all of them are serviced by a total of 2 lifts. ... more less
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- Also Known As:
- Venetian House Aparthotel Hotel Krakow