I've just returned from a group break in Krakow, we used this company for both our transport to & from airport and our day trip out. They where very cheap & the company are second to none! We were met at the airport by Thomas S who introduced us & took us to the minibus which was very clean, of high comfort & he was a gentleman. He opened the doors loaded our bags, made sure we where comfortable, asked if we needed any facilities before heading to hotel. He was keen to know our plans & what we wanted to do & he offered great recommendations of restaurants & places to visit.
On the way to hotel we asked if we could got to Schindlers Factory, he dropped us at hotel waited till we checked in & sorted then took us to change our money as a better rate in krakow than UK, but he also made sure we had the best exchange rate, He then took us to the factory at no extra charge with full advice on how to get back. The next morning he came to collect us to go to Auschwitz & salt mines, he was on time & as polite as ever, he chatted to us about the previous night & general day to day things, his English was fantastic and again he constantly made sure we were ok as he had said that Auschwitz & the salt mines will be a long day, but we had limited time in the country, I recommend spending the full day at Auschwitz we where there or around 5 hrs and we still didn't see everything, we did choose the tour version which was extremely informative as the guide took us things that the pictures/writing couldn't.
After the trip Thomas took us for food & gave us many options, when we got there he saved us seats while we went for food, we then went to the salt mines, which were fabulous again Thomas made sure we ok and on the tour, he also stayed & looked after a member of the group who decided not to go down the mine. He took us back to the hotel area & dropped us where we wanted eg. The best vodka shop! We were returning home the next morning and the company sent another driver as Thomas was going to the mountains with another group, but told us the name of the driver who would pick us up & he was there very promptly the next morning and was just as lovely.
This company was impeccable, very cheap and they went the extra mile, not expecting money in return, but to just make our experience enjoyable. They had continuity with the drivers who become a friend as it felt like how a friend will take you to places & visit, it was very cold minus 10 on one day & Thomas made sure the minibus was warm for our return. These are just little personal touches that make you holiday, and very stress free experience. The city is such a beautiful place & I cannot wait to return & I'll def be booking this company again.
Thank you for such a great time & looking after us so well! See you soon!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.