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“Short break to krakow” 5 of 5 bubbles
Review of Hilton Garden Inn Hotel Krakow

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Hilton Garden Inn Hotel Krakow
Ranked #24 of 256 Hotels in Krakow
Certificate of Excellence
F
2 reviews
“Short break to krakow”
5 of 5 bubbles Reviewed November 21, 2013

Had a great break to Krakow hotel very welcoming. At check in we realised we had left suitcase at airport, the receptionist rang the airport to ask if they had it then arranged a taxi to go and collect in and bring it back to the hotel letting us go out for the afternoon. That's what I call a wow moment. Thank you very much. The rooms were very spacious and modern and hotel situated a short walk from the centre so ideal to walk to but be out of all the buzz of city centre life perfect

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Delsbells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,464 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (258)
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English first
Sunderland, UK
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

Stayed for 4 nights whilst sightseeing in Krakow and couldn't fault it. It's a lovely hotel and was very clean. The food was fantastic - lots of choice and all you can eat!

The hotel itself is about 15 minutes walk into the main square of Krakow and for us this was perfect.

Also the staff could not do enough for you,

Room Tip: We had a view overlooking Wawel Castle which was lovely at night time. The view on the other side of...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank keydude88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this review, December 30, 2013
Dear Guest

thank you very much for choosing Hilton Garden Inn for your 4 nights stay in Krakow, I am very glad you have enjoyed our hotel facilities and our food. However, the most I appreciate comment regarding our Staff - its a pleasure to work with people who share their passion with the guest.

Thank you once again.

Best regards and Happy New Year

Dorota Smagur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
1 review
5 of 5 bubbles Reviewed November 17, 2013 via mobile

My friend and I have been in this hotel for 5 nights and we are really charming hotel staff very friendly, treatment on arrival at reception very correct, fabulous food, great variety, there is a great variety of food at the buffet, the food and beverage manager gave us a good deal, right bar, a great room, very clean, free wifi, I recommend this hotel to those who have the intention of spending a few days in Krakow, is about 15 minutes walking to the center and it a taxi costs about 20 pln or zltoy. my most sincere congratulations to staff.

Stayed November 2013, traveled with friends
Helpful?
Thank juan85spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this review, November 26, 2013
Dear Juan

thank you very much for staying with us on your 5 day trip to Krakow. I am very happy to pass the congratulations to our Staff - we always appreciate the guest comments .
Thank you for recommending us - guest own experience is always the most valueable feedback we are receiving.
Best regards

Dorota Smagur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 14, 2013 via mobile

Im stay 5 days in the nice hotel. Staff of Front office is so nice, i cant say the same of breakfast, bar staff, they dont say hello, thank you, please....yesterday we were at the bar and the girl was passing 5 time next to our table, she didnt say hello or look at us, i had to stay up tobsay hello and order our drinks. Breakfast is amazing, but staff is rude, i order a capuccino and they didnt tell anything and then charged me 9 zl, its my first time charged for a coffee at breakfast inclusived in the 10 diferent hilton i was. I have 3 days more, i hope this situation change.

Stayed November 2013, traveled on business
Helpful?
1 Thank Jonatan85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlington, England, United Kingdom
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

Hotel was great ... service as always is as expected, with staff genuinely upset if they cannot help you ...

We arrived at about 14:00 and room was not ready and receptionist was desperate to check us in ... we just went out to the city and had a great afternoon ... came back to find we had been upgraded to a Junior Suite ... excellent ... we really were not bothered that our room was ready and glad we went out to the city .. so it was a double win.

Breakfasts ... I am going to say standard fare .. as it is for a hilton ... but no salmon ... so not quite standard ... omlettes made fresh were great and tasty

Coffee and Tea ... OK we are in europe ... where the mike tends to have a high cream content.

Room ... immaculate ... only two tea bags ... however, on the 6 and 3 floor there is a drink cooler, which was very useful ... (well more useful if there was one on each floor, but still useful).

The hotel is a walk form the city ... but that can be a good thing, especially at night after a meal, we felt secure walking.

On the saturday afternoon we decided to take a taxi after visiting Schindler's factory and took one from a taxi rank ... this was for sure the cheapest taxi we had all weekend ... generally from the hotel to the town is about 20 PLN

Hotel to airport is 80 PLN

Overall the hotel was functional and was not a highlight of the break ... Krakow is an excellent city and if we stay again there is a very high chance we will stay here, unless there is a "special" hotel in the centre ...

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2112Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlington
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed November 9, 2013

An excellent hotel with immaculate rooms, efficient, friendly staff and superb breakfast. In fact this is the best Hilton I've ever stayed. Great base to explore Krakow and surrounding area. Take a taxi from the airport as it's a little difficult to find until you become accustomed to the trams. A short walk from the hotel and take the number 18 tram into the centre. Otherwise you can walk to Warwel castle and cathedral in ten minutes along the beautiful river path which runs alongside the Wista River. The centre is a further ten minutes walk.
Visit Auschtwitz (1 1/2 hour bus ride) on a direct bus from the bus station. Before 3pm you must take a guided tour which lasts three hours , however visit later in the day and you can explore at your leisure and watch a 20 minute documentary. Moving and harrowing but a must when visiting this area of Poland. Also visit the salt mines, a world heritage site at Weiliczka (bus 304 a 30 minute ride). When exiting the mines be prepared for a 15 minute walk so don't become confused or worried about the distance to the exit. Schlinder's factory is also a visit highlight.
The main square is full of excellent cafés and restaurants serving traditional Polish food but vegetarians are not particularly catered for. Excellent food and service can be found at Guliwer on Bracka street where the duck, fish soup and liquid hot chocolate with cherry vodka are recommended! Also try a pretzel from any of the local stall holders which are delicious.
The exchange rates are extremely competitive in the centre so don't bother to change lots of currency in the UK. Everything ( food, transport, entry fees) is really cheap so your spending money will stretch, a good place to visit if you're on a restricted budget. Look out for special offers at the hotel too when booking.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

We recently stayed at the hotel in early October 2013. Honestly, this is the cleanest most friendly place that we have ever stayed at. The rooms are spotless. The service is A1 and cannot be fauled. The Buffet Breakfast is superb as is the evening meals in Restaurant. All staff are so friendly and helpful from the cleaning, catering and reception staff, right through to the Duty Managers. Special thanks to Reception staff Daniel and Adam who worked on and followed up various requests that we made regarding day trips, transport etc. Very much appreciated. We did 3 trips with Krakow Tours from the Hotel (Auschwitz, Warsaw, and Krakow Traces of Jewish History) also A1 excellent. Love Krakow and will return some day and definately will stay at Hilton Garden Inn.

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robbie418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hotel Krakow

Property: Hilton Garden Inn Hotel Krakow
Address: ul. Marii Konopnickiej 33, Krakow 30-302, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Krakow
#9 Romantic Hotel in Krakow
#13 Family Hotel in Krakow
#15 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Hotel Krakow 4*
Number of rooms: 154
Official Description (provided by the hotel):
Hilton Garden Inn Krakow is located near famed Wawel Castle and the Vistula River. Enjoy a convenient location 25 minutes by taxi from Balice Airport, 20-30 minutes on foot to historic attractions and the Kazimierz Jewish Quarter. Guest rooms and suites feature views of the Old City or the park. Whether you are visiting Krakow for business or to tour the city, you will find modern guest rooms with comfortable beds.Enjoy spacious guest rooms or a Junior Suite during your stay in Krakow. Guest rooms and suites feature complimentary WiFi, secure remote printing, and ergonomic Mirra by Herman Miller desk chairs. Enjoy cooked-to-order breakfast in The Restaurant which also serves Polish specialties for lunch and dinner. The modern Krakow restaurant and bar serves international dishes for lunch and dinner. Relax with a room service dinner or a prepared meal from the Pavilion Pantry which also sells snacks, sundries, beverages, beer, and wine. ... more   less 
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Also Known As:
Hilton Garden Inn Krakow Hotel Krakow

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