I think this company was having a bad day when I visited.
The guide that was booked to take our group had an incident on their way to meet us and didn't turn up. When I phoned the office 10 minutes after meeting time, they said 'keep waiting, and if no one is there in 5 more minutes, ring back'. 10 minutes after that someone from the office showed up and offered us a coffee while they sorted things out. That took a further 30 minutes.
The guide that then arrived was good, but not great. By the time we finished the tour it was dark and cold, and half of the group departed before the tour was done.
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