I wholeheartedly agree with the positive comments about Crystal Suites: the apartments, the facilities, the staff, etc. Rather than repeat what has already been said by others, I would relate two experiences from our stay in mid-May 2013 that demonstrate the extra effort the staff takes in helping their customers.
A couple weeks before our arrival I emailed a question asking the approximate cost I should expect for a taxi from the train station to the Crystal Suites receiving a speedy reply with a reasonable range. Upon my arrival the first taxi driver I asked gave me an estimate 3 times what I had received from the CS staff. The second driver gave me an estimate directly within the expected range and therefore earned a nice tip. Without the help from the CS staff I would have been posting as another visitor ripped off by a taxi driver.
Secondly, we had reservations for a night train leaving Krakow at 22:00. Upon checking out of the apartment late morning, the staff member arranged for a taxi to pick us up at 20:45 as we were able to leave our luggage in the office until we retrieved it later that evening before the CS office closed at 21:00. The taxi was a bit late but the CS staff member was determined not to leave us in a precarious situation and no real knowledge of the language so he called the taxi company and assured us he would see that we were securely on our way before he left, which he did.
We had an excellent stay enhanced by the caring and very helpful staff of Crystal Suites. You won't regret your stay there.
- Official Description (provided by the hotel):
- Crystal Suites are fully equipped, independent, bijou apartments with central location and modern facilities. Distinctive in style, Crystal Suites combine bright interiors, individually commissioned furnishings, fabrics and artwork with comfort and fin-de-siècle period detail. Free internet, satellite TV, I pod dock, café on the corner , 12h reception with tourist information and your own keys to the newly renovated 1905 building located in the exclusive residential area will make you feel like a local. ... more less
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- Also Known As:
- Crystal Hotel Krakow