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“Hotel Kossak Leisure Break”
5 of 5 bubbles Review of Kossak Hotel

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Kossak Hotel
Ranked #15 of 256 Hotels in Krakow
Certificate of Excellence
leitrim
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel Kossak Leisure Break”
5 of 5 bubbles Reviewed August 13, 2013

We travelled from Ireland to Krakow and we are so glad we chose the Hotel Kossak. The staff were so professional, informative and friendly. The hotel itself was soo comfortable and airy and the rooftop restaurant was very nice food and a beautiful view of the city. It was centrally located with easy access to the Old Town, Castle etc. breakfast buffet was beautifully presented and had such a variety of cold and hot foods. we would highly recommend the Hotel Kossak to anyone travelling to Krakow. Its quiet, friendly and spotlessy clean atmosphere guarantees an enjoyable relaxing stay.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gerh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Manager at Kossak Hotel, responded to this review, August 14, 2013
Dear gerh2013,

Thank you so much for this wonderful review. It sounds like you had a great time visiting Cracow and we couldn’t be happier to hear that we provided an excellent lodging experience during your visit.
It’s great to hear that you had a chance to enjoy most of our amenities and our close proximity to all of your Cracow destinations.
We are pleased that the service you received was pleasant and accommodating, as we strive to provide every guest with exceptional attentiveness and hospitality.

We look forward to seeing you again upon your next visit to Kossak Hotel.

Best regards and safe travels,
Magdalena Sendorek
front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (396)
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English first
Sheffield, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

Lovely hotel. Very clean and the staff are exceptional. We attended a wedding here as well as overnight accommodation and the food was very good. The view from the roof top bar makes up for the short 10 mins walk into the centre.

Room Tip: Ask for a view of the river and castle. If they have one they will willingly oblige.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Manager at Kossak Hotel, responded to this review, August 14, 2013
Dear purnell78,

I am very pleased to read how much you enjoyed your recent stay with us at Kossak. Thank you for choosing our hotel and for taking the time to recommend your experience on TripAdvisor.

We take great pleasure in ensuring our younger guests are also made to feel special so I am delighted to read your positive feedback from your children and very pleased they thoroughly enjoyed their stay with us too.

I look forward to an opportunity to welcoming you back to Kossak in the near future.

Best regards,
Magdalena Sendorek
front office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 11, 2013

Given free upgrade on arrival to lovely room overlooking the castle and the river. Hotel is in great location, next to river, five minute walk into main square. It has a lovely rooftop restaurant with panormaic views serving quality food which is an excellent place to spend the evening after a days sightseeing. Staff very friendly and helpful. Couldn't fault it. Highly recommeneded.

Room Tip: Castle / river view.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RammyRanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Manager at Kossak Hotel, responded to this review, August 12, 2013
Dear RammyRanter,

Thank you for your recent visit and for the glowing review!

I am so happy that you enjoyed your visit at such a high level. It sounds as if you had a truly great stay and that your expectations were routinely exceeded. We work very hard to make certain that our guest's visits go perfectly. I'll make certain to share your feedback with all of the team.

We look forward to welcoming you home again soon.

Best regards,
Magdalena Sendorek
front office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicosia, Cyprus
1 review
4 of 5 bubbles Reviewed August 11, 2013

our room (410) had great view to the river and the castle. The staff in the reception (especially Polina and Piotr) was very friendly and helpful and they did there best to make our accomodation more comfortable. The food in the restaurant in the terrace was finly presented but the portion were small, but we reccomend it. The breakfast was very good.The only problems were that the sun curtain was not good enought so in the morning all the sun was in the room and the a/c was very noisy if you choose the medium fan istead of low.

Room Tip: higher east floors have better view
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glacha2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Manager at Kossak Hotel, responded to this review, August 12, 2013
Dear glacha2013,


First of all I'd like to thank you for such positive feedback about your recent stay at our Kossak!
We strive to deliver 100% satisfaction with your stay and I am glad to see that this is exactly what you experienced. Thank you for recognizing our rooms and service quality.I will pass your kind words to all of them especially to Paulina and Piotr from Reception.

Our staff welcomes you to stay with us again next time you stay in the Cracow.

Best regards,
Magdalena Sendorek
front office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 10, 2013

Excellent room - all usual facilities. Large beds with room to sit comfortably too. Air conditioning was necessary because we hit a heat wave. Rooftop restaurant had unusual meals that were stunning in addition to the wonderful panoramic views. All staff discreet and highly competent. A real bonus to our holiday to find such a comfortable, quiet hotel to a very high standard.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GillTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Manager at Kossak Hotel, responded to this review, August 12, 2013
Dear GillTravel,

Thank you for taking the time to write this review.
It is a pleasure to receive such a good feedback from our guests.
I am delighted you enjoyed your stay with us and you especially liked our rooms and dining quality and overall service. I will pass on your comments to my team who will appreciate that their efforts have been recognised.

I look forward to welcoming you back again to Hotel Kossak

Best regards,
Magdalena Sendorek
front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derry, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 10, 2013

We arrived at the hotel around midday our rooom wasnt ready and the receptionist was extremely apologetic and stated that our room would be ready for 2pm (which is the stated as check-in time) and that we were upgraded to an appartment ! The room was spacious and spotlessly clean and the air conditioning was welcomed in the 38c heat. The hotel receptionist Piotr booked all our trips and gave us directions to where we needed to go . The breakfast was excellent with loads to choose from hot and cold options. Tea and coffee facilities were available in the room along with free still and sparkling bottled water. We did not eat in the restaurant but did have drinks on the rooftop terrace were the views of the river and Wawel castle were amazing. We did eat in the Lobby bar the food was well presented and delicious. All the staff in this hotel are friendly and go out of there way to assist you . Enjoyed my stay in Krakow and will be recommending this hotel to friends and family.

Room Tip: Room 207 is an appartment with a balcony and great views !
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catherine l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Manager at Kossak Hotel, responded to this review, August 12, 2013
Dear catherine l,

Thank you for your kind words about your recent stay with us. I am particulary happy that after great impression you rated Kossak so good. I am pleased to see that you enjoyed the rooms, delicious drinks served by our restaurant and most of all the helpful nature of the team which is much appreciated. My coworkers will be really pleased to read your review so thank you again.

I am looking forward to seeing you on your next visit Kossak

Best regards,
Magdalena Sendorek
front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 10, 2013

We recently stayed here for 7 nights and were very impressed, not only with the location but also the high level of service received. We arrived early expecting to leave our bags but were informed by reception that our room was nearly ready and if we would allow them 10 mins we could check in straight away. We were also given a number of maps and brochures and informed how transfers and tours could be booked through reception. I must add that after reading earlier comments on tripadvisor highlighting that on arrival guests had been transferred to another hotel I did email in advance clarifying that our stay would be at the Hotel Kossak. I received a reply by return confirming that our room would be at Hotel Kossak along with an offer for airport transfer if needed for a small fee. Our room was 111 and overlooked both the river and the castle (I would have preferred a room on a higher level but I can't imagine the view being any better) The room was a good size with 2 queen sized beds placed together; topped with a foam mattress topper it felt like a very large double bed. Tea and coffee facilities were replaced daily (but only 2 small cartons of milk left). However this wasn't a problem as we bought milk from the shop next door and kept it in the minibar. 2 complimentary bottles of water were provided each day. The bathroom was immaculate, very clean and again toiletries were replenished daily. We had breakfast in our room rate and the menu was excellent; fruit, cold meats, cheese, bread and a hot selection were available along with additional items that could be ordered to make free of charge. The waitresses were very efficient and continually filling all platters to make sure everything was readily available. My only gripe was crumbs were swept onto chairs and the floor which meant occasionally having to clean the chair before sitting down. A small issue that I think could be addressed. The hotel has a restaurant on the ground floor where breakfast was served and a cafe/bar on the top floor (see separate review) which served complimentary coffee from 10 - 11am - a nice touch!
All in all, a excellent hotel which I would highly recommend and look forward to returning to in the not too distant future.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShelleyGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Manager at Kossak Hotel, responded to this review, August 12, 2013
Dear ShelleyGreen,

Thank you for delighful review ! Thank you so much for your kindness! I appreciate you acknowledging the friendliness and attentiveness of our team escpecially on the front desk ;it is certainly with great pleasure that we take every opportunity to exceed your expectations and we do hope to ensure you will want to return.

I am so glad to hear that you also enjoyed our rooms, location and breakfast quality. I am truly sorry that you found chairs dirty. Please be sure that I will pass your comments to proper department to avoid such situation in the future.

Welcome back to our hotel! We are thrilled you enjoyed your stay with us and we look forward to the opportunity to welcome you back in the near future.

Warm regards,
Magdalena Sendorek
front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kossak Hotel

Property: Kossak Hotel
Address: pl. Juliusza Kossaka 1, Krakow 31-106, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Krakow
#6 Business Hotel in Krakow
#10 Luxury Hotel in Krakow
#10 Romantic Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kossak Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
From the wide variety of exclusive hotels or luxury hotels there is one hotel in Krakow that shines brighter than the others. Kossak Hotel located in the center of Krakow - city by many considered to be the most beautiful city in Poland, will definitely meet the requirements of each and every client. Regardless, if you plan to stay in Krakow for the business, cultural or touristic reasons, Kossak hotel would be the best choice for everyone who wants to feel the unique atmosphere of Krakow and who wants to spend time in the comfortable conditions in the hotel that belongs to the heart of the city of Krakow. Poland attracts you? Then why not stay in the beautiful, comfortable, modern boutique hotel in Krakow? ... more   less 
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Also Known As:
Kossak Hotel Krakow

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