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Traveler rating
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All reviews side street door man the main square great hotel bath robes and slippers bell boy small lift location location location would stay here again a standard double room separate toilet the entire staff comfy bed very friendly helpful staff christmas market old town huge bathroom
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Reviewed May 27, 2019

Excellent location on the square and close to most attractions.
Although I booked a superior room with a view of the square after having stayed there I thought that the high cost was solely for the view, the hotel did not offer an expensive or exclusive feeling.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, recepcja at Imperial Hotel, responded to this reviewResponded 1 week ago

Thank you for taking your time and sharing your experience with us. I am pleased to hear you enjoyed our convenient location as much as we and our other guests do.
I can see we disappointed you during your stay, even though I am not sure what happened.
I can only apologize for the inconvenience which caused you to feel this way.
If there is something we can do to improve your stay please contact us via email recepcja@imperial-hotel.pl I also hope you will give us a second chance to improve your experience with our hotel.

Kind regards,
Adrianna Bednarz
Hotel Imperial

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2019

The hotel is located in the town square which is perfect for sightseeing. The rooms are spacious enough with all the usual facilities. Breakfast is great with a good selection of fruit, cheese, cold meat, salad etc. A hotel bar would be nice, but as it is right in the heart of the city it's not a deal breaker. Recommended.

Room tip: Try and stay away from the lift.
Date of stay: May 2019
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
Thank wilkie201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, recepcja at Imperial Hotel, responded to this reviewResponded 1 week ago

Thank you for taking your time and leaving a comment from your recent stay at Imperial Hotel.
Because of our location, centrally on the Main Square we have a possibility to offer our guest an easy access to shops, bars, restaurants and most important to the attraction which our city has to offer.
We try our best to offer our guest the best possible accommodation in the center of Old Town. Those why we offer spacious, clean rooms for the needs of different guest. From apartments with Main Square View to the premium and classic rooms with side street view and finally more quiet on upper floor for a courtyard.
I am delighted to hear that our breakfast with varied choice of food, hot and cold was to your taste. Unfortunately we were unable to build a bar as our hotel is situated in historic building an there are some restriction related to this.
We will be happy to welcome you again at Imperial Hotel!

Kind regards,
Adrianna Bednarz
Hotel Imperial

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2019

Situated at the corner of the main market square this hotel is in a superb location. It is an old building that was converted about two year ago so the fixtures and fittings are all in ‘as new’ condition. Our twin room was a good size and well equipped and the standard of cleanliness was of the highest quality. Comfortable beds and good Wi-Fi made for a relaxing stay. As this is an old building the size and layout of rooms varies considerably. Also the lift is small (3 persons) and slow so this can be an issue if you are staying on floor four. Although this is clearly a hotel, it does not have a proper lounge, a bar or a full service restaurant. There is a breakfast room where a good buffet breakfast is served but this is inadequate to cope with all of the guests at peak times. On the ground floor (via a separate entrance) is an Italian restaurant – Mamma Mia – which is a separate business from the hotel. Given these limitations we thought that a charge of £230 per night for bed and breakfast was not good value. That said, we had no complaints in relation to the hotel staff who were pleasant, efficient, very helpful and only too willing to assist with taxis, tours and sightseeing information, etc.

Date of stay: May 2019
Thank MET2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, recepcja at Imperial Hotel, responded to this reviewResponded 1 week ago

We appreciate every feedback left from our guest as it allows us to change for better.
I am really happy to hear that our staff provide for you great service which was able to meet your expectation. As already said location is one of our best features that’s why I am happy to hear that for you also location of our hotel was convenient.
We try to provide an excellent service for our guests starting from spacious and clean rooms, high service standard and central location close to most important attractions in Cracow. Unfortunately we were unable to build a bar or a full service restaurant as our hotel is situated in historic building an there are some restriction related to this.
Beside the inconvenience above I hope your stay was a memorable one and we will have a chance to host you once again.

Kind regards,
Adrianna Bednarz
Hotel Imperial

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Reviewed May 7, 2019

My husband and I stayed three nights here. The last two nights were excellent in a lovely, spacious room, great bathroom and bathtub, robes etc. But the first night was, to put it mildly, very disappointing. Our room overlooked an inside wall with a close, loud generator. Unfortunately that night I'd not brought earplugs and the man on duty did not know the hotel had them. I would love to give this hotel a 5-star review because so much was truly excellent (friendly and professional staff, lovely breakfast, umbrellas to use for the rain, superb location) and the manager comped us with six breakfasts to help make up for the experience in that room. (That unsolicited gesture was very important) However we booked this hotel because of the excellent reviews on Trip Advisor and want others to know that the caliber of room could greatly vary.

Room tip: Our first room was 102 - our second one was 205
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank LEY12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Concierge at Imperial Hotel, responded to this reviewResponded May 11, 2019

Dear Guest,
First of all, I would like to thank you for taking the time to write this review, it will help us to improve the quality of our services. Thank you for distinguishing the appearance of our rooms, worked on them an outstanding interior designer, who devoted a lot of time and heart to their decor. We do our best to ensure that the equipment of the rooms meets all the needs of our guests. Due to the arrangement of our tenement house, not all rooms have a view of the old town, which we try to mark when making a reservation. We are familiar with the problem with the generator, but unfortunately we are not able to do anything about it at the moment, because it does not belong to us. My colleague didn't know we had earplugs in our equipment because the generator problem doesn't happen often. Thank you for your flattering words about the staff, we try to make sure that the time of our guests in Krakow is not wasted. Our breakfasts are prepared from fresh Polish ingredients. Thanks to our location you can feel the spirit of Krakow. We try to make sure that our guests, despite some inconvenience, always leave our hotel with a smile on their faces.We cordially invite you again.
Best Regards
Hotel Imperial
Bartłomiej Pitra

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Reviewed April 19, 2019 via mobile

We absolutely loved our stay! We stayed 5 nights and seriously couldn’t fault this hotel. Basically right on the square and the hotel room was fab. Very spacious with a high end look. Very clean and good value for money. Loved how there was a hallway in the room where we could leave our luggage and clothes in the sliderobes it made us very comfortable in our room. Nice and quiet and staff were helpful when it came to ordering us taxis etc. Thankyou very much we enjoyed our stay and we’ll definitely be back.

Date of stay: April 2019
Trip type: Traveled with friends
Thank chlo_s49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperial H, Concierge at Imperial Hotel, responded to this reviewResponded April 19, 2019

Dear Chloe,

We are impressed by your great feedback. Thank you for emphasizing so many aspects of our hotel. Of course, you're right our location is unique. The appearance of our rooms has been designed especially for our hotel. We try to ensure that the value for money is adequate to the experience they will have. We try to make it easier for our guests to stay as long as possible in Krakow to feel the surrounding climate. We're looking for your next arrival.

Best Regards
Hotel Imperial
Bartłomiej Pitra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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