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“Great location and menu let down by average staff”
Review of Noworolski

Noworolski
Ranked #70 of 82 Dessert in Krakow
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Neighborhood: Stare Miasto
Reviewed June 9, 2011

The Good - Lovely desert menu, excellent location and great value. Friendly staff.

The Bad - slow service, my wife asked for a diet coke and as they didnt have any just brought her a full-fat regular coke without asking if that would be an ok alternative. Can't seem to handle being a bit busy. Understaffed.

I would go back, but only because of the menu, location and price. It would be in spite of the service.

    • Value
    • Atmosphere
    • Service
Thank polskaboy82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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259 - 263 of 480 reviews

Reviewed September 6, 2010

I visited Krakow last week and decided to stop over at Noworolski Cafe for lunch. What a mistake! The waitress was incredibly rude and service very slow. My companion ordered a parmaham salad and I ordered pancakes. After 15 minutes from placing the order the waitress came and said that they didn't have the parma ham. As she didn't offer anything else instead and didn't bring menu we came to conclusion that the parma ham would be replaced by other sort of ham. After another 30 minutes I got annoyed by the long wait and went to the bar to see what was going on. I was told in a very unpleasant way that the food was coming. I was brought a plate of cold pancakes and my companion got nothing. When I queried that the waitress said that she actually told me that they didn't have the parmaham. I told her that she had said that they didn't have one product not the whole dish and asked her why a menu wasn't brought to the table to which she replied in a very rude way " I didn't have time, did I?". Mind you there were not many people in the cafe at that time and between 3 of the waiting staff everyone there could be served.
I had my cold pancakes and after that we decided to leave. I went again to the bar to pay the bill which was brought to the table by the same rude waitress 10 minutes later and guess what. She stood by me when I was counting the money, just to tell me that I should remember that it was the chef's fault, not hers that the food came late (40+ minutes). I guess she was waiting for the tip, but after such an awful service I wasn't in the mood to leave anything.
It was the worst customer service I have experienced in the past couple of years. Avoid this place as a plague.
Bad food, very slow service and rude staff with a terrible attitude.

    • Value
    • Atmosphere
    • Service
    • Food
5  Thank Kyna78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2009

Elegant but a bit oldfashioned decoration. Friendly service

Thank Suabo
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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