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“August 2013”
2 of 5 bubbles Review of Hotel Diva Spa

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Hotel Diva Spa
Ranked #15 of 49 Hotels in Kolobrzeg
Esbjerg, Denmark
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“August 2013”
2 of 5 bubbles Reviewed September 5, 2013

We stayed in this hotel 4 days. The hotel is overrated as the customer service is rather bad - they do not live up to expectations that one have choosing 4-stars hotel.
The pool is too small for such big hotel. Elevators works horribly (sometimes 10 minutes waiting time).
Poor breakfast - the same food everyday.
Furthermore, the cleaning lady has not cleaned our bathroom during our stay. And didn't knock to the doors once we were in room.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Monica_Sss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
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    14
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See reviews for
69
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Leeds
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed September 20, 2011

it's a nice hotel in Kolobrzeg, I went to the New Years' Eve party there in 2010. I enjoyed it, and it was worthit to stay overnight there too - the room was impeccable, nice toiletries, and in the morning we could use the swimming pool, sauna and the salt chamber. The staff were friendly. My only complaint was that some other guests were kind of chavvy, not very classy behaviour, shouting and taking up the entire pool playing ball. Polish 'new money' I suppose, like anywhere else. Plus I'd like to see more rum brands in the bar - didn't anyone tell them that just Captain Morgan's is a bit cheap for a hotel of this (apparently) class...

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CalamityJane999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 20, 2010

I just came back from stay in Diva Spa.
We went there with my wife to have relaxin SPA stay.
Hotel is great, rooms are amazing and the staff are the most friendly I ever met in any Hotel.
This Hotel deserve 5 stars!!!!
I recomend Romantic Weekend - it is really good for copuples!!!

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eureka997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danmark
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 18, 2009

It is a Okay, Hotel. Very nice facility`s, and good medium quality food.
Its a new hotel, and the people there works there are very young, and not allways so good at service, but OKAY. A big - is they are not good at english at all. They speak only Polish and German, but it is all over the city. The wellness center is nice but expensive, try treatment at another hotel. VERY GOOD swimmingpool and jacuzzi area.

  • Stayed October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DanmarkDanishcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed July 21, 2009

This hotel has the worst service I have ever encountered, although over a period of about 15 years I have stayed in many different hotels around the world, ranging from IBIS and other one- or two-star places, through five-star and better hotels (SAS Radisson, Ritz-Carlton, Waldorf Astoria).

The staff is absolutely clueless. Questions such as "what time is breakfast" or "is there air conditioning in the room" are definitely too difficult for them. On the second day of our stay we did not receive bath-sized towels in our room after it was cleaned. We requested that these be brought to our room - we were told that they had run out of bath-sized towels (!!) and that they would not be available till the following day (!!). We had to use hand towels that day and the following morning!

Breakfast is till 11 a.m., but if you arrive any time after 10 a.m. the staff is already cleaning up - vacuuming around your table, wiping down tables (including spraying disinfectant 50 cm from your food).

The hotel provides no towels for use in the hotel pool, and the pool is open to everyone, including people from outside the hotel.

If you use the free tea or soap offered in the room, they will most likely not be replaced unless you ask a few times. The same applies to clean cups or glasses (the cleaning staff just leaves the dirty ones behind). The sheets have not been changed so far, and we have been here for three nights already. I don't think they will be changed at all during our stay (one week), as there is no information regarding sheet changes on the bedside table or in the room. There is no air-conditioning in the room, even though the staff claims there is.

Maybe I wouldn't mind all this if this was not a 4-star hotel!! I do think though that for this amount of money you should be treated differently. I have honestly never encountered such incompetence in ANY hotel.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank abyss33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Diva Spa

Property: Hotel Diva Spa
Address: ul. Tadeusza Kosciuszki 16, Kolobrzeg 78-100, Poland
Location: Poland > Western Poland > Western Pomerania Province > Kolobrzeg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 49 Hotels in Kolobrzeg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Diva Spa 3.5*
Number of rooms: 130
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