This hostel doesn't have any staff. I arrived at the property ringed the bell, called the number on the box outside and there was no answer where I had to find another hostel. The next day I went back around lunch time where I ringed the bell again, no answer. Later in the day, I went to another hostel across the street called Midtown Hostel who were very nice and offered to call 5 Point where they got no answer. All this and I still got charged for the stay! I would warn anyone to find another hostel, the inconvenience is not worth it. I've never had an experience like this in my years of travel.

I waited outside upon arrival, in the dark and cold alone ringing the bell, emailing and calling the property continuously but no one answered. I had even let them know 8 hours in advance of my exact arrival time. Unbelievably upsetting experience.

I'm very satisfied with my stay in this hostel, it was clean and cozy. It's worth to mention about the staff separately, since they were super friendly and kind to me, especially Ms Joanna who gave me information about the city, was able to answer all my questions, and most importantly, allowed me to store my suitcase to make my trip much comfortable
I definitely recommend this place. 🙂