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kitkat435
Forster

Appalling customer service. Management lies to you.

Review of 5 Point Hostel
1.0 of 5 bubblesReviewed May 31, 2018via mobile
Do not deal with this hostel.
They are rude and lie to you.
The manager Joanna agreed to refund me TWICE over the phone but yet in the end said she changed her mind and directed all my enquiries to Booking.com customer service. She was rude on the phone to me and said "why would you want a refund; You cannot buy a coke with 100pln!!" word for word. Appalling people to deal with. Lie to customers. Avoid them. There are so many nice bnbs in Gdansk. And with much better treatment if guests.
Date of stay: May 2018
Trip type: Traveled solo
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Reviews (76)
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7 - 12 of 76 reviews
Reviewed May 1, 2018

In my hostel experiences, it was the worst, mainly because of the rudeness and non-cooperation from the staff. There was no provision to keep luggage or use the common room before check-in and after checkout hours. And the receptionist was not ready to listen to us at all. The hostel doesn't treat it's guests like a guest, she was literally shouted on guests. She didn't even let us pack our stuff properly.

"The hostel is on the 3rd and 4th floor with NO lifts and it's not even mentioned on any of the sites "

I would not recommend this hostel to anybody as they are just doing business with no passion for hospitality.

The most non-cooperative staff I have ever come across in hospitality industry.

Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank ManishaA166
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 20, 2018 via mobile

Rooms are not spoundproof at all and the reception is next to our room,there is a lot of talking. Do not know why everybody speaks so good about this place. Its clean but that's about it. Will stay in a hotel from now on...

Date of stay: April 2018
Trip type: Traveled as a couple
Thank Destination415819
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 1, 2018

Very good quality Hostel, centrally located, 10-15 minutes walk from train main station.
the hostel was very clean, and had a nice design -the music in the shower/bathroom was a nice extra.
common room and kitchen in the upper floor, next to the 5 bed dorm, which felt like a cozy attic, good choice for a room if you want to mingle.
Wifi worked well, the owner was very helpful and nice

Room tip: 5 bed upper dorm
Date of stay: December 2017
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
Thank asafalfi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 22, 2018 via mobile

I have never seen a hostel so tidy before.Rooms squeaky clean,nice decor and perfect common room.There is free selection of tea and coffee and some treats as well.Receptionist is super kind and helpful.I don't know why this is just a hostel,while it looks and feels like at least 3star hotel.Location is the best.

Date of stay: March 2018
Trip type: Traveled solo
Thank rodanthi8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 17, 2018 via mobile

This is definitely the cleanest and one of the most stylish hostels I’ve stayed in. Added to which, the staff are really friendly and helpful, and they put lots of thought into ensuring that your stay is enjoyable and relaxing. The location is great- only a short walk away from the historic centre and loads of bars and restaurants. The room was quiet and the mattress was really comfy. The breakfast was delicious and really good value- even compared to Gdansk in general. All in all- couldn’t fault it!

Date of stay: February 2018
Trip type: Traveled with friends
Thank l3c0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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