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Clarion Congress Hotel Ostrava
Ranked #4 of 18 Hotels in Ostrava
Certificate of Excellence
Reviewed July 24, 2013

Don't look much from the outside, but is very nice inside. Absolutely a hotel and restaurant to recomend if your trip goes to Ostrava. A little outside the centre but with trams right outside the travelling is easy and cheap. I've heard that it's one of the best hotels in Ostrava at a reasonable price.
Perfect restaurant with Czech low prices. Breakfast buffet with a lot of choices, fantastic as I stayed for 11 nights.
Service staff friendly, english speaking and serviceminded. Always help to get.
10 min by (cheap) taxi from Ostrava Svinov station if you arrive with Pendolino train from ex Prague.
Nice indoor swimmingpool and fine fitness room. It's possible to buy massage. Bathtub in the rooms around 433.
Neighbour to CEZ Sport Arena.

  • Stayed: July 2013, traveled with friends
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Thank deVoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservationOstrava, General Manager at Clarion Congress Hotel Ostrava, responded to this reviewResponded August 6, 2013

Dear Guest,

we very much appreciate and value your feedback. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Sincerely

Radim Beneš
Hotel director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 - 57 of 124 reviews

Reviewed July 16, 2013

Nicely renovated, service is good, staff is friendly and helpful, but I couldn't sleep well. The quilt was polyester wasn't comfortable and it was too warm. I had to open the window, but the air didn't circulate so I had to switxh on aircondition, which was so noisy... Overall strange feeling.

Stayed: July 2013, traveled on business
Thank Ruskovits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservationOstrava, Manager at Clarion Congress Hotel Ostrava, responded to this reviewResponded July 22, 2013

Dear Mr. Ruskovits,

I would like to thank you for sharing your valuable feedback with us.

Air conditioning systém has recently been checker with status of a perfect condition. Although the amount of noise generated by air conditioning unit has been found below a legal limit, we are very sorry your sleep at Clarion was not perfect.

I hope that you shall consider staying with us again and give us another chance to provide you with a standard of services you expect from us.

Sincerely

Beneš Radim
Director of hotel

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Reviewed July 7, 2013

I had quite a strange feeling. I do not know whether they have a two type of hotel rooms. I have to admitt, that the staff was very friendly (they even provided bed for my seven months old nephew) and helpful, the rooms were tidy, the breakfest was awesome - some I didn´t experienced in any other four star hotel in the Czech Republic, but the rooms didn´t looked like 4 star hotel.
At all of the rooms we were accomodated was air conditioning not sufficiently working, and because it was quite a hot weather it wasn´t very pleasant. In my sister´s room the air conditioning wasn´t working at all. They proposed her different room that supposed to be colled but it wasn´t any difference. Controllers of air conditioning lokked like twenty years old... Moeover the walls in her room looked like not beeing painted for ages. It lokked like the building was originally designed as some dormitory and later not succesfully reconstructed... so regarding rating of this property I have to put down poore, because the state and condition of it wasn´t relevant to four star hotel common in the Czech Republic (comparing hotel Diplomat in Prage, hotel Andel´s were I have personal experience of staying there).

Room Tip: I do not know how much you can influence it but do not stay in back track of the hotel as we stayed.
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  • Stayed: July 2013, traveled with family
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1  Thank EunikaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservationOstrava, Manager at Clarion Congress Hotel Ostrava, responded to this reviewResponded July 23, 2013

Dear guest,

I would like to thank you for sharing your valuable feedback with us.

On behalf of the hotel staff I would like to apologize for not living up to your expectations during your stay at Clarion. A weekend prior to your arrival there had been functionality check executed on the entire hotel´s air conditioning system with status of a perfect condition. In response to your complaint about air conditioning not running properly we repeatedly tested the unit in your room to find aparently everything being in order.

Clarion ranks among the best hotels in Ostrava, being also favoured by international guests for its hospitality and level of services provided. Clarion Congress Hotel Ostrava has recently reached a **** Superior classification. Having said that, we are indeed very sorry for not being able to making your stay at Clarion perfect.

Your satisfaction is very important to us and thank you again for your feedback that will help us in providing better services to our guests in the future.

Sincerely

Radim Beneš
Director of hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

I have stayed at Clarion Congress Hotel for a couple of days, during a congress. It was clean, the rooms were large enough with clean bathrooms. The hotel offered a good choice of breakfast, had nice staff and a small wellness area. The wifi was for free in the entire hotel and there was a good choice of TV channels.
As we had company buses it would be hard to comment upon the hotel's location.
I would recommend this hotel to those travelling to Ostrava.

  • Stayed: May 2013, traveled on business
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Thank EFVMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservationOstrava, Manager at Clarion Congress Hotel Ostrava, responded to this reviewResponded June 4, 2013

Dear guest,

Thank you very much for your taking the time to share your feedback.

We very much appreciate and value your feedback. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.


Sincerely

Radim Beneš
Hotel director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

Not exactly 5 star but an excellent value hotel if you happen to visit Ostrava . The staff are friendly And very helpfull. The rooms are clean and comfortable. The resteraunt serves excellent food ,extremely good value. The hotel needs renovating, its all a bit 80's, but if you want a good value hotel then you cant go wrong here. The hotel is situated on the outskirts of the city , next to the Czech Arena.

  • Stayed: September 2012, traveled with friends
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1  Thank Martin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservationOstrava, Manager at Clarion Congress Hotel Ostrava, responded to this reviewResponded December 16, 2012

Dear Guest,

thank you very much for your taking the time to share your feedback on Tripadvisor.com. Your reviews made the whole hotel team happy.

In the coming days will be do a reconstruction of the hotel, hotel rooms, hotel restaurants and hotel kitchen. We hope that you will come back to Clarion Congress Hotel Ostrava after reconstruction.

We are looking forward to your next visit at Clarion Congress Hotel Ostrava.

Sincerely Radim Beneš, hotel director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012 via mobile

Cheap good hotel. Food is really good in the restaurant. Room is clean and comfortable. Enteriour is a little bit old fashion sonething which was trendy in the end of 80's andin the beginning of 90's. Anyway it looks new and well maintained. Would be good to have more shampoo and shower gel in the bathroom. :-) I also would like to have higher water pressure in the bathroom.

  • Stayed: October 2012
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1  Thank Ruskovits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservationOstrava, General Manager at Clarion Congress Hotel Ostrava, responded to this reviewResponded October 9, 2012

Dear guest,

Thank you very much for your taking the time to share your feedback. Your reviews made the whole hotel team happy. In the coming days will be do a reconstruction of the hotel and hotel rooms.We hope that you will come back to Clarion Congress Hotel Ostrava after reconstruction and we hope that you will be satisfied again. We are looking forward to your next visit at Clarion Congress Hotel Ostrava. Sincerely Radim Beneš, hotel director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2012

I used to be a little sceptical of hotels in Ostrava and even more of some hotels I had not heard of. One day I was assigned to Clarion - and hey! The biggest plus is the staff, who is as welcoming and helpful as one rarely experiences. Rooms are renovated, quiet, clean and with comfortable bedding. Breakfast plentiful, with touches of local cuisine (sweet bread,...). A/C is quiet, although at times one would wish it produced cooler air (but that is not an issue in this part of the world as it almost never gets too warm or humid). The only possible downside might be the location - if you want to explore Ostrava, that is. It is located not in the downtown area (a 15 min cab ride to the Stodolni street), but close to the ČEZ Arena, Vítkovice and on the good side of Ostrava if you need to go back and forth to the airport (airline pilots who fly to Ostrava stay here), it did not take more than 20-25 mins to drive to the airport. Cannot comment on the fitness/pool as this was under reconstruction. The flat TVs feature plenty of TV channels - even some Chinese ones! This was a good stay and I would stay here again.

Room Tip: All rooms seem to be quiet, I stayed on the 6th (top) floor, window facing a meadow, towards the air...
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  • Stayed: September 2012, traveled on business
    • Value
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    • Cleanliness
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1  Thank zlaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservationOstrava, Manager at Clarion Congress Hotel Ostrava, responded to this reviewResponded September 30, 2012

Thank you very much for your taking the time to share your feedback. Your reviews made the whole hotel team happy. In the coming days will be do a reconstruction of the hotel and hotel rooms.We hope that you will come back to Clarion Congress Hotel Ostrava after reconstruction. We are looking forward to your next visit at Clarion Congress Hotel Ostrava. Sincerely Radim Beneš, hotel director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Congress Hotel Ostrava

Address: Zkracena 2703/84, Ostrava 700 30, Czech Republic
Location: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Ostrava
Price Range: $52 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Clarion Congress Hotel Ostrava 4.5*
Number of rooms: 169
Official Description (provided by the hotel):
Clarion Congress Hotel Ostrava**** is located in a quiet area of Ostrava, just few minutes from the city centre. This property is the nearest hotel accommodation to the Ostrava-Mosnov international airport (just 20 km away). The hotel offers easy access to D1 and all the other major international motorways and is conveniently accessible by public transport from nearby railway and bus stations.The hotel boosts 169 rooms and suites. All rooms are air-conditioned and equipped with complimentary Wi-Fi, SAT TV, direct-dial telephone, bathroom with bathtub or shower.Clarion Congress Hotel Ostrava is an important regional venue for conferences, conventions, company, and business meetings. Multifunctional CEZ Arena (home to concerts, premier sporting and special events and offers 10 500 seat capacity) and SSK Vitkovice City Stadium sports complex are only a 2 minute walk from the hotel. ... more   less 
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