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“Great location, friendly and accommodating”

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Imperial Hotel Ostrava
Ranked #3 of 18 Hotels in Ostrava
Reviewed March 27, 2014

I stayed at the Mamaison in Ostrava from July 2013 until March 2014, the staff were the most helpful and courteous I have experienced anywhere. My room in the Business wing was decorated to a high standard and kept clean and fresh on a daily basis, complimentary toiletries were replenished daily. Good Wi-Fi connection available throughout the hotel. The surroundings made it easy to relax after a long day.

  • Stayed: July 2013, traveled on business
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Thank ian5879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this reviewResponded March 31, 2014

Dear Mr. Ian,
thank you for sharing with us your positive experience with the performance of the Hotel Imperial. It is always nice to read, that we are successful in our effort to provide maximum guest orientated services.
I am looking forward to your next visit.
With best regards
Michael Seifert
General Manager

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91 - 97 of 250 reviews

Reviewed March 17, 2014

From the name and location of this hotel I would have expected more. The staff is polite, rooms big and well furnished. Smoking rooms available. Wi-fi free and decent. The bathroom has only "hand showers", so you either take a bath or you have one hand holding the water "pistol"... Not enough for such a hotel. Hot water took ages to come out. Also the breakfast was a bit disappointing, the bread was all but freshly baked and the bacon very "crunchy" (I won't say overcooked to carbonization, but...). All in all I would expect more from such a hotel.

  • Stayed: March 2014, traveled on business
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Thank Franco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this reviewResponded March 20, 2014

Dear Mr. Franco,
Thank you for choosing Mamaison Hotel Imperial for your stay in Ostrava. I am really sorry for the inconvenience with the shower. Every bathroom is equipped either with shower or bath and each bath has also a shower hanger on the wall. Please next time specify your preferences during the reservation so we can make your next stay perfect.
With best regards
Michael Seifert
General Manager

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Reviewed March 11, 2014

Very nice hotel, soundproofed rooms with uninterrupted sleep. Very pleasant meeting with guest hassle free communication even when booking. Good wellness facilities, where you can relax. All you need is a room available.

  • Stayed: March 2014, traveled as a couple
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Thank Karla Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this reviewResponded March 17, 2014

Dear Karla,
thank you for your nice words of appreciation. It is always nice to read so positive feedback as yours. I have communicated to all the team your satisfaction for their professionalism and friendliness. Looking forward to your next visit.
With best regards
Michael Seifert
General Manager

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Reviewed December 30, 2013

My partner and I stayed here for three nights toward the end of December 2013. On the plus side, the hotel was conveniently located at the southern end of Ostrava City centre, our room was perfectly acceptable and reasonably appointed and the staff was both friendly and helpful. On the negative side, the breakfast was poor, especially so for a 4 star hotel - serving up watery diluted concentrate orange juice, over cooked eggs, bacon and sausages, unappetising breads and pastries, machine-made coffee and generally very little in the way of a selection of anything. I would not stay again and can understand why so many travellers seek the certainties and reliability (albeit predictability offered by some of the larger chain hotels).

  • Stayed: December 2013, traveled as a couple
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Thank Lawrence63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this reviewResponded January 7, 2014

Dear Mr. Lawrence,
Thank you for choosing Mamaison Hotel Imperial for your stay in Ostrava. I am really sorry for the experience you had with the hotel breakfast. I personally checked the situation and draw the consequences for responsible persons. I would be very grateful if you give us your confidence during your next trip to Ostrava and let us convince you about the first class quality of services we provide.
I wish you all the best in 2014 and looking for you next visit.
With best regards
Michael Seifert
General Manager

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Reviewed December 2, 2013

Having stayed in a few hotels in Ostrava, I can confidentially say that this is the best I have stayed in. It stands out through the friendliness of the staff and the excellent breakfast. The rooms, particularly the executive 'corner' rooms, are wonderful, with leather sofa and chairs, huge bed, desk, flat screen TV, and a modern bathoom with large bath and shower over, including a proper rail to hang the shower head on (not a feature of all hotels in the area). Add to this secure underground parking and excellent location virtually next door to the main theatre and only moments from the impressive Nova Karolina shopping centre, and you have a winning formula! We re-booked for Christmas before we left.

Room Tip: Smoking and non-smoking rooms are available - make sure you choose the right one for you. Corner sui...
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  • Stayed: October 2013, traveled as a couple
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Thank StephenHulbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialOstrava, Manager at Imperial Hotel Ostrava, responded to this reviewResponded December 10, 2013

Dear Mr. Hulbert,
thank you for your nice words of appreciation. It is always nice to read so positive feedback as yours. I have communicated to all the team your satisfaction for their professionalism and friendliness.
Looking forward to your next visit and wishing a Merry Merry Christmas
Yours sincerely
Michael Seifert
General Manager

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Reviewed November 28, 2013 via mobile

I stayed in this hotel for 6 nights. All in all I had a pleasent stay. The hotel is located in the city center of Ostrava.
Plenty of parking is available. But the hotel is charging 100 czk per night!
The area around the hotel is quiet during the night and it is possible to sleep with open windows even if the room is orientated to the front side.
The rooms are convenient and cleen.
The breakfast is good and meets my expectations fully. The staff at the reception is professional and english speeking.
I enjoyed staying here and will return there on my next stay.

Stayed: November 2013, traveled on business
Thank MaRe97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this reviewResponded December 1, 2013

Dear Guest,
thank you for the time you spend to give us detail review of your stay at Mamaison Hotel Imperial. It is very nice to read positive experience with the services we provide. I am looking forward to welcome you back.
With best regards
Michael Seifert
General Manager

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Reviewed November 6, 2013

This is a great hotel, in a great location, with a pretty good breakfast. BUT........the rooms are aged and tiny. The bathrooms are not made for adults, and the "King" bed was literally 2 twins pushed together (which moved apart during the night, with me on the floor). And the mattresses were the equivalent of what you'd find in a crib. Need some upgrades.

  • Stayed: October 2013, traveled on business
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Thank umbowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this reviewResponded November 18, 2013

Dear Guest,
Thank you for choosing Mamaison Hotel Imperial for your stay in Ostrava and for sharing with us your experience with our services. To satisfied each guests, we offer several types of rooms in different price level. Rooms vary in size but not in provided services. Every room is described in detail in each reservation system and on the hotel web. I am sorry that the room you chose did not meet your expectation but I am pleased that offered breakfast made your day.
With best regards
Michael Seifert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel Ostrava

Address: Tyrshova 1250/6, Ostrava 702 00, Czech Republic
Location: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 18 Hotels in Ostrava
Price Range: $54 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imperial Hotel Ostrava 4*
Number of rooms: 156
Official Description (provided by the hotel):
The hotel is known for its personal and warm attention for both corporate and leisure guests. Combination of 100-year long tradition with modern hospitality trends makes this charming hotel both a great place to meet and the perfect setting to relax after a busy day. The hotel features 156 comfortable and tastefully furnished rooms and suites, extensive meeting and conference facilities, cosy restaurant with fine cuisine and unique Relax centre that make the hotel an ideal place to stay. ... more   less 
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