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Mercure Ostrava Center
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All reviewsbusiness tripvery nice hotelold buildingclean and comfortable roomsprivilege loungebar and restaurantwelcome drinkrooms are hugenice breakfasthigh levelbreakfast buffet isgreat place to staymini barpleasant stayczech republicnice staffthe main railway station
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A TripAdvisor Member
Al Khobar, Saudi Arabia
1
Reviewed November 5, 2011

Everything is there that can be expected from a 4-Star Hotel. The welcoming and efficient reception staff, the comfortable and well furnished room, the very attentive and friendly restaurant and bar service all provided a very pleasant stay. The breakfast buffet that includes various fresh and delicious bread stand out and are well worthy to mention, as well as the creative and flexible kitchen staff that did not hesitate to fulfill a special off-menu request and offer delicious selections with seasonal and local specialties. A little more attention in making up the room was needed however. This hotel stays prime choice in Ostrava for business and leisure visits.

  • Stayed: November 2011, traveled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded November 7, 2011

Dear guest,
thank you very much for sharing your impressions about our hotel and taking your precious time to post your review. It is feedback like yours which reconfirms that we are doing many things right, yet there are areas for further improvement of our quality and service.
I will discuss your review with my colleagues and we will take every step necessary and provide further training to our staff in order to improve further.
We look forward to welcome you back to our hotel in the near future,
kind regards,
Markus Koller

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2011

There just isnt' a decent hotel in Ostrava ( I know what I'm talking about as I come from here) so I was happy to come across this one. Recently renovated and what a great job they've done with it.Iit's beautiful, spacious, the rooms are clean...perfect. It's a bit pricey for Ostrava but I got it on a special offer so I'm not complaining. Free wifi is a plus!

  • Stayed: September 2011, traveled as a couple
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Thank karollinkaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded November 7, 2011

Dear guest,
thank you very much for taking your time and sharing your impressions about our hotel with the community! It makes me very proud to read such positive words from someone who grew up in our city and therefore has a good insight on the hotel situation before and after we have opened. Please rest assured that we will keep our offers like free wifi while we continue to develop our quality and services every day.
Kind regards,
Markus Koller

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Reviewed October 26, 2011

The room was very nice, clean, staff helpful. Breakfasts very good. The cleaning staff still needs to get some training though so that they do not leave other guests clothes in one's room (!).

Room Tip: Make sure and get a room away from the fire doors that shut automatically with a loud bang when anyone walks through them.
  • Stayed: September 2011, traveled on business
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Thank zlaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded October 31, 2011

Dear guest,
thank you very much for sharing your comments about your last stay.
I am very sorry about the incident with the left behind clothes of the prior guest which you've found upon your arrival in the room, but I am happy that with the quality and service offered we were able to make up for this incident and you have left us with such a positive feeling.
Please rest assured that every step necessary will be taken in order to avoid such incidents from happening again in the future in our hotel.
With kind regards,
Markus Koller

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Reviewed October 25, 2011

The access to hotel parking is due to one way streets complicated. They were missing bath coats in the room. Steam in wellness is operated only,if you ask for it at front desk staff. Breakfast is kind of average. The hotel capacity is huge. The furnishing and interieuers are very modern and clean.

  • Stayed: October 2011, traveled on business
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Thank Filip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded October 31, 2011

Dear guest,
thank you very much for taking your time to review your last stay at our hotel.
It is always a pleasure to read an overall positive comment which indicates as well some points for further improvement of our guests satisfaction.
As our hotel is located in the very heart of the city, I understand that the direction indicators to the hotel are a difficult subject. We are working closely together with the city authorities to identify possibilities for new direction signage in order to provide better guidance for our clients to the hotel.
All our roomtypes offer bathrobes. For hygenic reasons we store them in the wardrobe, but we will double check and make sure that all rooms are always perfectly setup before our clients arrival.
Environmental concerns are very important for us. This is why we have decided to turn on the power for the steam bath only on clients request. However it really does not take a lot of time to get ready - just enough time to enjoy some complimentary tea in our wellness center and to get ready for the steam bath.
We are looking forward to welcome you back to our hotel in the near future,
kind regards,
Markus Koller

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Reviewed September 27, 2011

This is a truly first-rate hotel with great accommodations and friendly, efficient service. The food and bar were also quite good. You can't ask for a better location either. All too often you stay in what comes on like a classy place, only to find (sometimes repeatedly) that it's really not all it's cracked up to be. This hotel delivers on the impression it makes on you when you arrive, and it keeps doing so consistently right up until you leave. I was very pleased.

  • Stayed: September 2011, traveled on business
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Thank bezdomovci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded October 2, 2011

Dear Guest,
thank you very much for staying with us and sharing your impressions about our hotel, staff and services with the community.
It is a great pleasure to read that we have fully satisfied you with our offer and we comply with your high expectations from the moment you have entered our hotel until your departure.
I am sure the entire team of the hotel will take your comment as a motivation to continue our daily efforts to provide standards and services at the highest possible level to all our guests.
I hope to welcome you back to our hotel in the near future,
with best regards,
Markus Koller

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