firstly i have booked the hotel through gala hotel website. and i have chosen the rooms from the picture where standard room. i didn't pay attention if these were air conditioned rooms or not , but to my disappointment when i came to check in and found out these rooms were non air conditioned. Verily i tried to convince the receptionist to cancel my booking because of this reason but she refused claiming that expedia is the one made the booking. (it turns out that the gala hotel website was affiliated to expedia) i tried to contact both gala and expedia support but both keep telling me that the reservation booking reference i give them not known to them and i stayed in the hotel using fans in the rooms instead of air conditioning. at night after i have the windows the rooms were attacked by some insects and couldn't really sleep and had to use pif paf to kill them. other thing i didn't mention one of the room i was given were for special need and old people, i tried to change because this is not what i have reserved by the website, but the hotel management refused to change it till after staying few days , i have attached pictures showing the insects in the room sealing and a picture of the special need bathroom.More
- Free Wifi
- Free parking