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“Very arogant and amateurish staff”

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Clarion Congress Hotel Usti nad Labem
Ranked #1 of 5 Hotels in Usti nad Labem
Certificate of Excellence
Reviewed October 9, 2011

Got wrong key from somebody's room and was able to enter it!
Drink service slow, arogant
Middle of evening - wine run out, cash desk broke and bar didnt accept order to room number
When talked to manager, he didnt admit one single mistake of his staff
Restaurant toilets dirty in the morning
What a shame! Great room interior and brand new place.

  • Stayed: October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank ujezd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaneta S, Manager at Clarion Congress Hotel Usti nad Labem, responded to this reviewResponded November 20, 2011

Dear Guest,

Thank you very much for the time you took to share your opinion on your stay at the Clarion Congress Hotel Ústí nad Labem. All guest feedback especially those of negative nature are taken very seriously.
Unfortunately unexpected technical problem caused that it was not possible to accept an order for your room and you got the wrong key. We ansured that this will never happen again.
As far as the situation with the drink service and the restaurant toilets is concerned, I have throughly examined the metter and I would like to assure you it was an individual failure for which I do deeply apologize.
We have trained our waiters and cleaners again and reminded them the standards they have to adhere to.
Despite of dissatisfactionn during your stay we hope to have the chance to welcome you back to Clarion Congress Hotel Ústí nad Labem in the near future.

Sincerely,

Žaneta Špalová
Sales Manager

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45 - 51 of 101 reviews

Reviewed August 13, 2011

Stayed at the Clarion Congress Usti nad Labem for three nights in Aug 2011. Overall we had a great stay, and were impressed with the front desk staff especially Dana who worked hard to ensure our stay and that of our friends was perfect (we had a few special requests).

The hotel is new, and I think has some related issues to deal with. For example, we purchased white wine to have ready in the rooms on arrival; the wine was there but not in an ice bucket so not ready to drink. Happened a second time in a suite we organized for a friends honeymoon night.

Dined in the hotel restaurant, good food but the wait staff spent more time texting on their mobiles than they did waiting on tables which was annoying the first night, then the second night the chef left early so the restaurant closed before it was supposed to and we had nowhere to eat in this smallish town.

The room and decor were nice and comfortable; the mattress was ok but I think had no springs/coils just foam so it was not noteworthy.. The bathroom was nicely laid out but the designer must have been a man as there was no outlet nearby for using hair tools like curling irons, etc - I ended up sitting on the floor by the door to have the only mirror/outlet combination as the others in the room were all used by lamps etc. The mini bar had beer but there was no bottle opener.

We arranged a suite as a wedding night present for friends. The staff did a fabulous, wonderful job of room decoration (a romance package you can buy) but forgot the ice bucket for the white wine, matches for the many candles, and that the suite requires a second room key for electricity and a/c in the adjoining room.

Car parking was very easy and convenient. Front desk staff spoke great English - Thanks for that!

So, overall a good stay but there is room for improvements to the guest experience, mostly in training and attention to detail.

Would stay there again!

Room Tip: If you're staying for a few days, splurge for a suite.
See more room tips
  • Stayed: August 2011, traveled with friends
    • Value
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Thank Barb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2011

My wife and I stayed at his new Clarion Hotel for 1 night, and found the hotel great. The service in the reception and restaurant was fine and the staff friendly. The room was beautiful and clean. We especially liked the duvets and also enjoyed the breakfast buffet in the morning.

There was free internet and 3 PC’s in the lobby for the guests to use free of charge. We parked the car in an underground hotel parking area for 10 Euros.

The price of the stay was very affordable. We highly recommend this hotel.

  • Stayed: July 2011, traveled as a couple
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3  Thank petergram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2011

Rooms OK.
The staff in the restaurant needs a little bit more experience,in few weeks it will be perfect.
Hotel is very good located,the atrium needs a bit more greenery.
More staff in the reception needed,too long waited for check-in.

  • Stayed: April 2011, traveled on business
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1  Thank pierburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2017
Google Translation

  • Stayed: October 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank patlabor70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2017 via mobile
Google Translation

Stayed: September 2017, traveled on business
Thank joannawarsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2017
Google Translation

  • Stayed: August 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Otto B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaneta S, Manager at Clarion Congress Hotel Usti nad Labem, responded to this reviewResponded August 22, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Congress Hotel Usti nad Labem

Address: Shpitalske namesti 3511/8, Usti nad Labem 400 01, Czech Republic
Location: Czech Republic > Bohemia > Usti nad Labem Region > Usti nad Labem
Amenities:
Hotel Style:
Ranked #1 of 5 Hotels in Usti nad Labem
Price Range: $78 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Congress Hotel Usti nad Labem 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Clarion Congress Hotel Usti Nad Labem Bohemia, Czech Republic

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