After searching for 5 hours, asking everyone in the neighborhood, we finally got a response from the owner who took us to the apartment. The toilet is outside, in the public hallway. The beds are in the five foot high loft. The winding wood stairs have no banister and are a major falling hazard in the night. The double bed was broken and unusable. Curtains were torn or slanted. The apartment was dark and gloomy. It was really small, being a larger apartment that was divided in two or three parts.
We rejected the apartment. The owner offered to return half my money-- she did not comply. TripAdvisor promised to return all of it. All I got back was TripAdvisor's 15%. The owner has not reimbursed me despite repeated contacts.
Apartment was clean and very close to the city center.
Owner (Ester) is friendly, helpful and was reachable during our visit.
Would definitely recommend others for the stay and we'll visit again!