I booked a stay in Prague to celebrate my wife's 70th. birthday over the New Year.
The hotel is well appointed and is decorated in a baroque style. The welcome and introduction was superb, and overall the staff were very attentive and helpful.
We had a junior suite which had plenty of room and all the expected additions.
Breakfast was more than adequate and again the staff were excellent. We did not take any other meals here.
The hotel is set in what is described as the 'business' district, slightly away from the toruist area. Some of the surrounding area is a bit grey, but the district is obviously on the way up.
The excellent trams and metro station are a 10 minute walk away. My wife has some difficulty walking and so we were reliant on transport.
On New Year's Eve we decided to use the hotel recommended car service to and from our venue for the night, as we felt this would be a more reliable option than taxis.
We were let down by the driver who was meant to pick us up after midnight and were left stranded, searching for a taxi in the early hours, eventually managing to find one at some cost.
The hotel were mortified by our experience. Though recommended by them, the car service is an independant company. We used the car on several other occasions to and fron the station with no problem at all.
After this experince, the hotel were most helpful and generous, and nothing was too much trouble for them. We returned for 1 night on our way back and were upgraded to a larger suite.
So, overall, the hotel was very good, and the staff in particular deserve praise.They responded well to a difficult situation.
I would probably choose a hotel nearer the centre in the future if you have any mobility problem.
- Official Description (provided by the hotel):
- Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more less
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- Also Known As:
- General Hotel Prague